Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Electric Scooter

GoTrax

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Scooter.

Visit Website(844) 446-8729
See Hours
Operating Hours
Monday9:00 AM - 6:00 PM
Tuesday9:00 AM - 6:00 PM
Wednesday9:00 AM - 6:00 PM
Thursday9:00 AM - 6:00 PM
Friday9:00 AM - 6:00 PM

About

Important information

  • Believed to be out of business:
    According to information in BBB files, it appears that this business is no longer in business.

Business Details

BBB File Opened:
8/17/2017
Business Started:
5/1/2017
Business Incorporated:
5/1/2017
Type of Entity:
Corporation
Business Management:
Mr. Landon Hill, CS Director
Mr. Alex Connelly, Vice President of Sales

Additional Contact Information

Principal Contacts
Mr. Landon Hill, CS Director

Additional Information

Refund and Exchange Policy

Refunds
GOTRAX™ will process returns and refunds only for items that were purchased directly from GOTRAX.com within the last 30 days. Return items purchased through an authorized dealer (whether in-store or through an online marketplace) to the point of purchase.

To return an item from GOTRAX.com, please see our Return Guidelines below for step-by-step instructions that will ensure proper processing.

Failure to follow our return guidelines and instructions may result in a delay that could affect your eligibility to receive a refund.

Once your return is received, GOTRAX™ will issue a credit for the full purchase price (plus tax) to the credit card charged for the original purchase of the item(s). This credit excludes outbound shipping costs.

Unless the return is the result of a GOTRAX™ error, the cost of returning item(s) is the responsibility of the customers.

Return Guidelines

We accept all returns of new, unused items ordered from GOTRAX.com in the last 30 calendar days.

All items must be returned in their original GOTRAX™ packaging.

Returns must be postmarked within 30 days of original receipt.

Please allow us at least two weeks for processing once we have received the returned item(s).

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.