ComplaintsforGreenwave Energy, LLC
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Complaint Details
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Initial Complaint
04/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Today 4/12 greenwave energy signed me up for a plan I did not want. the salesperson was very pushy and insisting I give him my information for pge that is not even under my name and even made me a verified person to sign up for said program I went to the website to cancel and there is no option to cancel a plan and the page is not found I have emailed the company with the provided email on the website and still nothing I have had such a horrible experience trying to cancel and get this resolved I just want to cancel the plan I was signed up for using shady sales tacticsBusiness response
04/15/2024
Hello,
We are sorry to hear of this poor experience and are happy to assist with this cancellation request. We have located the 4/12/2024 enrollment and have submitted a Stop Order Request to ensure no unwanted changes are made. At Greenwave Energy, per ******** regulations, we must hold any and all new enrollments for 3 business days before submitting anything to the utility for service. This enrollment has been successfully cancelled with no changes being made.
In regards to the concerns with not being able to reach our **************** Team last Friday, we sincerely apologize. We show this enrollment was completed around 5:45-6:00 PM PT on 4/12/2024. Our **************** hours are 7 AM - 2PM PT Mon thru Fri, as our office is in the EST time zone.
We do again sincerely apologize for any inconvenience we may have caused. We wish this customer all the best. Please let us know if we may assist any further.
Best Regards,
****************
**********************
*************
Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The Salesman from Greenwave energy company tricked me into signing up for Greenwave energy as new Gas supply provider to replace PGE under the guise of lowering my bill. Very unethical and ******* way of stealing of customer's trust. I am never going to let anyone from Greenwave come near my house. I have been trying to cancel my subscription but their customer department is not very cooperating. I DO NOT CONSENT TO CHANGE OF GAS SUPPLY PROVIDER TO GREENWAVE ENERGY.Business response
03/05/2024
We have researched and do not find any record of this customer. Is it possible to get any complete information? The following is incomplete. The name cannot be found in our system, as neither the email address. The phone number is incomplete. We cannot provide anything with incomplete information for research. Is the PG&E account number in a different name possibly? Thank you.
*******************
, **************
Daytime Phone: (405) 385-196
E-mail: ********************Business response
03/06/2024
Hello,
Thank you for bringing these concerns to our attention. We have reached out to ************** to resolve the matter. We assured this customer that no changes have or will be made to his account, and that we are internally investigating this matter to ensure any necessary corrections are made. The customer seemed satisfied with this resolution.
Please let us know if we may assist any further.
Best Regards,
***************************** - Director of Client Services
Greenwave Energy
*************
Initial Complaint
01/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have submitted an application for cancellation of service on your homepage, but you still deduct my fee every month. I request a refund. I don't need your service, please cancel it immediately. You can't force me to use your services.thanksBusiness response
02/05/2024
*****************,
We have received your complaint. We cannot find receipt of an electronic request via our "homepage" but do have a call on file requesting disconnect on 1/29/2024. It normally takes 1-2 billing cycles for the disconnect request to process through PG&E. Greenwave does not have termination fees and certainly does not want any customer to feel as though you are unable to request disconnect as it is your choice where you purchase your natural gas. We have requested a retro disconnect from PG&E, this will refund you the $130.87. Please note, you will be responsible for the gas usage at the PG&E rate for that time period, as the gas was used. Please allow the 1-2 billing cycles to see the Greenwave credit on your bill.
Initial Complaint
01/12/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Greenwave energy, gas company Phone number: ************** Agreement #********** These people got from door to door pretending to give u discounts for pge, but in reality they would gab ** phone take it of ur hands and make u sign for a contract to change your suppy gas company, i talk to this guys rigth after to tell him i was not interested and he still didn't care and did not cancel or sigh me off when he said he will.Also got in camera from mg home when i got lied on put me into conditions to sign something without my consentBusiness response
01/24/2024
Hello, I am very sorry to hear about the poor experience **** had with one of our representatives. That is certainly not how we want our people to behave. I will forward the name and photo of ******* to our Director of Sales and to the *** so this can be addressed immediately. As a courtesy, I am going to process a retro-disconnect, which basically means we will have PG&E back our/reverse all of our charges going back to the start date. **** should see these reversals on his February invoice.Initial Complaint
01/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
A green wave rep came to my home and I was told that this bill will help lower my life bill. They took my phone and answered questions. They told me to tell ******* over the phone that they did not touch my phone. Thee fees with green wave have been higher than my actual PGE bill. I've called several times to cancel with no resolution. I've cancelled online with no resolution. PGE says they can not help. It is very frustrating and I just would like to cancel what I THOUGHT and what I was told would lower my bill. They are scammers in my opinion.Business response
01/08/2024
Hello, I do apologize for any inconvenience this has caused. I do see that you were able to speak with someone over the phone to get your cancellation request handled on January 5, 2024. The notes in our system state the following: "************************* called in from number on file due to rates. Reviewed/Explained rate, no contract/fees but customer confirms she wants to cancel service." I am going to get this addressed with our call center. The representative should not be handling the customer's phone/device. I will have this rep ****************** Please let us know if you need anything further. Thank you!Customer response
01/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
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Customer Complaints Summary
37 total complaints in the last 3 years.
16 complaints closed in the last 12 months.