Customer ReviewsforFurniture Row

PET OWNERS BEWARE. My cats tail got caught in the electric recliner crossbar that they sold us because there is no cover over it!! **** us a half hour to get her out, bones were sticking out of her tail. We had to take her to the emergency PET OWNERS BEWARE. My cats tail got caught in the electric recliner crossbar that they sold us because there is no cover over it!! **** us a half hour to get her out, bones were sticking out of her tail. We had to take her to the emergency vet and I had to go to the emergency room from her biting me from being in so much pain. I have an emergency vet bill, medical bills, a traumatized cat that will never be the same, nor will I, and a recliner I'm afraid to use because it might happen again to another one of my cats or maybe next time my child's finger.. so I called and spoke with the store manager ***** and told him what happened.. he snickered and said it's not our fault it's just an accident. I told him there would be no accidents if the crossbar is covered correctly before you sell the $3,800 couch. No compassion, no care, not even common sense. I already reached out to corporate and they told me accidents happen and electric recliners are dangerous to pets, I was never told this when I purchased the furniture. It's a shame furniture row corporate tells me I spent $3800 on a dangerous product after my cats tail is gone and the bills are stacked up. I've attached the email response from ***** in corporate. This is absolutely horrible how this company is treating me. More people need to be warned about this faulty product you sell. There's a bunch of articles online of this happening to people's cats and atleast the other furniture companies are reimbursing people for their vet bills... this company won't even take my electric recliner and give me a manual one.

I bought a couch from Furniture Row 5/8/2024. Was delivered a couple of weeks later except for the corner wedge. It felt too big for my living but without the corner wedge it seemed smaller. The completion of delivery (corner wedge) happened in June. It saw almost immediately that it was too big. I paid a total ***************** $2500 plus) and didn't know what to do. I prayed and tried to "live" with it but it is just too big. So late June I took my complaint along with Furniture Rows return/Exchange policy and told them that I wanted to exchange .***** from Furniture Row called a couple days later and said that they would exchange it for a "20% restocking fee". I agreed but upon reflection (45 minutes) I thought that was high and I didnt want to pay double taxes (the original purchase then on the restocking fee). I went in to leave ***** a message but a while i was relaying my message to ***** to give to ***** about my concerns a young girl Furniture Row worker kept interrupting me and interjecting herself into my conversation that she wasnt a part of, or invited to was asked by me three times to let me finish with *****,. I was incredulous so I left telling those employees that I'll just file this case after all. The rudeness of this early 20's associate was on a level that I am still shocked by. I have filed with ************ Claims and with a court date set for 12/02/2024 (Furniture Row will be served by the ***** Co. Sheriff next week). The couch is still in brand new pristine condition and since the court date is set for 3 1/2 months away I plan to get a storage locker and add that to my monetary claim against Furniture Row at court.

Good morning. I understand that they brought the frame to the bed, BUT they did NOT deliver a dresser! The frame I could have put in my own van.The way they treated us was ugly and disrespectful! give me my money back on the delivery!I file my case April 10 my file number is **********

We purchase a very expensive couch and were sold on the ******* protection plan by ****** for $399. We have several dogs and a toddler and expressed concern as we have never owned a nice couch in this price point or a leather couch. We were told by ****** to not worry about dogs or any issues with children as with the protection plan everything was covered, and they would even replace the damaged section one time during the coverage period if they could not fix it. We were told ALL issues would be covered and were not given any brochure on the plan. Obviously, ****** receives commission, and we were too dumb to realize this when purchasing it and since becoming aware of it on the spot we were not able to do our own research on whether a plan is worth it or not. We would not have purchased the plan if we knew only a select small amount of damage was covered. We realized today that only damage caused by stains is covered and theres is only a small list of what is considered a covered stain. We found it out when they denied our claim immediately with this reason The ******* Stain Protection Program is for limited accidental stains from single incident, but unfortunately, does not cover leather worn out from cleaning such as color loss, fading. I was told by ****** that it does not matter and that if there is damage that is what the insurance if for. Apparently, Furniture Row trains employees that its morally and ethically okay to say whatever is needed to the customer so they can get their commission; you dont have to worry about it once theyre out the door. I could have used the $399 towards replacing the damaged piece rather than spending it on insurance that refused to cover anything. If I would have received this brochure on the coverage when I bought the couch I would have laughed and said no because of the short and limited list of what is covered. ***************** sold her morals and ethics for %30 of the sale. Way to go girl!