ComplaintsforScalp Aesthetics Colorado LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company also operates a business called Aesthetic Art, which does not have its own website, nor is it possible to find it on the web. They advertised discounted facial treatment and collected a deposit. They made the appointment, which they later wanted to change, however, they stopped responding to text to be able to make the other arrangements asking to call. They never answer they phone. I asked them to give another time for the new appointment, the response was to call. I called but nobody would ever answer. Via text I asked them to forget about the future appointment since nobody is ****** to assist and refund the deposit. No response. This business, if it's even legitimate, should not operate as they clearly mislead people while taking their money.Business response
01/18/2024
Hello, my phone for Aesthetic Art has been malfunctioning. The txt portion is working. I've been able to retrieve ****** missed calls and have reached out via txt. I will refund or provide services... **********. Again apologize for the mishap.Business response
01/25/2024
Customer has been fully refunded..
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
90 Madison St Ste 200
Denver, CO 80206-5411
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.