Reviews

Review Details

• Review fromMadison G

  Date: 05/28/2025

  1 star
  I've used Sondermind a few times to see a therapist that I've been seeing for checkins from another telehealth provider because it was cheaper. I was able to see her without issue except video/audio glitches at times. The major problem with Sondermind is that patients cannot contact billing directly. I've been emailing the billing department in attempt to get a bill taken care of for months. My insurance provider was suppose to have covered my appointment and I believe it was paid. I was emailed that I would be billed about 2 months after and was able to get a payment hold with Sondermind which I greatly appreciated. My insurance provider stated that they did not receive a claim so I believed that was the issue. I logged into my insurance account at a later date to see that there had been a claim but it was not with Sondermind, it was under my therapist's name and that's why it wasn't covered. I called them to confirm this as well. After emailing Sondermind about this and requesting to set up a payment plan to pay off a bill that was less than $150 and ask why the appointment claim was for $260, I was basically left on read. They refuse to email me back about any of these concerns. If I call their customer service number then I'm told to keep emailing which I did. This inability to rectify a minor issue is unprofessional. I have been respectful and deserve the same respect in return. In the end this means I cannot see my therapist via Sondermind anymore due to a communication issue.

• Review fromEmily M

  Date: 05/28/2025

  1 star
  So, as seems to be the trend loved the therapist we were seeing. And would give her 5 stars with out question. If she was the only deciding factor. We started treatment with ***************** and later added the state ********* At first we were told "we are having issues with the system and can't bill them electronically. So, if you see an email with payment to be made forward to us and we will take care of it." Became Crickets and my bank account hitting negative values because to this day nothing has ever been billed to ******** even though they indicated billing would happen. Actually got clarification once I started throwing around words like fraudulent and illegal. We actually don't have contracts with the state ******** so not illegal however we will write off these charges as a courtesy. You will have to request this for each service and will take 30 days to review. Great, when no one responds to emails and notifications of payment are done 5 days in advance if you are lucky. (I believe there was atleast one of less than 24 hours). When I canceled the card they had on file they made the counselor cancel all future sessions including one the next day until new payment method is provided. Totally unethical, and unreasonable business practices for the services being provided.

• Review fromDon E

  Date: 05/27/2025

  1 star
  I'm a therapist, and Sondermind significanly overcharged my client. I reached out to Sondermind 29 days ago, and nobody will get back to me. Remarkably, Sondermind does not have a phone number you can call for billing; they make you send an email. When I didn't hear back, I sent a second email, just in case the first email got lost, but still nothing.

• Review fromKayleen C

  Date: 05/23/2025

  5 stars
  My experience has been excellent. I enjoy being able to select a therapist based on my needs and having the ability to change at anytime for any reason. I also enjoy the additional resources available on the app such as guided meditations, soundscapes, and emotion regulation exercises. My therapist has been wonderful, so much so, that I've recently referred my husband to Sondermind to start his mental health journey.

• Review fromBill W

  Date: 05/23/2025

  1 star
  Signing up and filling out the massive amount of paperwork was easy. Finding a supposed councilor was equally so. Unfortunately getting and keeping an appointment, nightmare. Made appointment with councilor number one and within a day or so: Heads up! Your session has been cancelled. Made appointment with second councilor and actually had a meeting. No problems with the app, first appointment was fine. Councilor number two was going to be away just after that meeting so we made an appointment for over two weeks out. Evening of the day before that meeting, Heads up! Your session has been cancelled. In the meantime, I am going through the toughest month of my life. Using this service was a complete waste of time. I recommend anything but them.

• Review fromDenise V

  Date: 05/20/2025

  1 star
  I wish I could give zero stars because this place is a joke! I have worked in medical billing for over 25 years and never have I run into a place that you cannot speak to someone in billing. I was overcharged and boy they are ****** on the spot to take the money but to give me my money back due to overcharges is like pulling teeth. Emailed like they said and after a month still no response. Had to go through their platform escalation team and hoping to get some resolution. It's insurance fraud to charge more than what is the patient responsibility. Stay away from this place.

• Review fromZaneta Z

  Date: 05/20/2025

  1 star
  Awful!!!! You get a therapist and they canx on you! Then sondermind harasses YOU for a bill your not supposed to pay for! They need to be shut down

• Review fromDavid P

  Date: 05/20/2025

  1 star
  Horrible to deal with. Your appt system and connecting with therapists is the worst ive experienced. So far. Id literally rather go anywhere else than deal with you clowns.

• Review fromDaniel G

  Date: 05/19/2025

  2 stars
  Client-centric is NOT a word Sondermind knows. They are eager to schedule an appt and take your money, but coordination between professionals on the "portal" is non-existance and in my case critical. Severely lacking. Also they portal has bugs in the time zones as providers and patients are not in the same zones often.

• Review fromKen S.

  Date: 05/17/2025

  1 star
  I went on Somderminds website just checking out available therapists. I requested no contact or additional information. I have since received an excessive amount of emails, texts and requests to continue my sign in and pick a therapist. It has been obtrusive and obnoxious. I have ask no fewer than five times to have it stopped to no available. I don’t want this to continue or happen to anyone else. The disregard for someone’s privacy from an organization that purports to work with people in need of counseling is sad. Please post this review for people resourcing a counselor so they tread carefully with regards to Sondermind.