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Business Profile

Heating and Air Conditioning

Hector Heating and Duct Work, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted Hector to come determine a strange smell we suspected was from our furnace. Hector came started to use a CO2 detector that was reading 0 at the vents and 5ppm near the furnace exhaust vent. Right away he said the heater exchange was broken and the whole furnace needed to be replaced. Without even opening it for further inspection. After he claimed the ** was also broken and the condenser was not turning on. The Temp outside was well below freezing and there should behave not even been a reason to turn on the ac as that was not what we called about. He charged us $120 then told us both had to be replaced. I contacted Xcel right after as Hector told me there was a gas leak. They sent the emergency response team and they came inside to test the unit and found no CO2 and said there was no cause for concern. I then contacted 2 other places to come do an inspection and both found no issues with the furnace. They opened it and used CO2 testers also. I called Hector and he became super defensive and stated he didnt do a full inspection because that would cost more and that he did not have to open the furnace his sensor told him all he needed. DO NOT DO BUSINESS WITH THIS GUY!! He will take your hard earned money

Hector Heating and Duct Work, LLC is NOT a BBB Accredited Business.

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