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Business Profile

Linen Supply Service

Alsco American Linen Division

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Linen Supply Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used this company for over 8 years with no complaints, but recently our old branch merged with this one and we've had major problems with billing, deliveries and customer service and have been unable to get a resolution or response from the company. They have been billing us for deliveries we have never recieved and that were not on our agreed upon delivery day. The invoices sat the deliveries were made at times that our business is not open, so there is no way they could have been delivered. When I called them about this issue, they kept saying the service manager would call to resolve the issue. He called several weeks later and said we would get a refund and towel delivery. This never happened. I called again, no response. We've been dealing with this for 3 months. I would avoid this company at all costs. They also won't allow us to cancel the account.

    Business Response

    Date: 10/26/2023

    We were not aware of the issues this customer was having since it's just a once-a-month service. We have made contact with ****** and resolved all of her concerns. Clean towels have been delivered, dirty towels were picked up and we have resumed the monthly service schedule as it was before. ****** has said she's happy and actually plans to sign a new service agreement to continue with Alsco. Thanks for making us aware of the issues with this customer.

    Customer Answer

    Date: 10/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Alsco American Linen Division is NOT a BBB Accredited Business.

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