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Business Profile

Market Survey

Precision Sample

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I participated in a live chat survey on February 5th, 2025 that was conducted by Precision Sample/ Opinion Bar (P111659_UAE) of 60 minutes where I was offered an Amazon gift card worth $35 within 4-6 weeks. I duly participated in it and followed all the instructions by giving honest, thoughtful responses/feedback during the 60 minutes long survey. It has now been 6 weeks already and I have neither received the reward nor heard back from the company despite my attempts in contacting them via email. It gave me no choice but to issue a complaint here and all I want is to receive my rightful reward and be compensated with what I was promised. Please help me out and solve this issue for me. Thank you!

    Customer Answer

    Date: 03/19/2025

    ***** Mohd

    Business Response

    Date: 04/04/2025

    Hello,

    We have reached out to this member and confirmed that she has now received her reward and is satisfied with the resolution. We apologize for this delay, it was due to a lack of delivery by *********, a company that used to own Precision Sample but we are no longer a part of. Please close this complaint.

    Thank you,

    Don

    Customer Answer

    Date: 04/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** Mohd

  • Initial Complaint

    Date:09/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************** has cheated **** participated in study P109843 where I was offered to received an Amazon $35 gift card within 2 weeks of the study finishing. This live conversation took place on Sep 10th, it's now 2 weeks and I have not received my reward.I have contacted them via email at *********************** and no one cares to respond.I want to receive what they offered for me to give 60mins of my time in this live discussion where I responded to all of their questions about their new product for teeth protection.

    Business Response

    Date: 10/07/2024

    Hi ***,

    I believe members of our team have been in touch. I am told your reward was delivered last week, this one just took a bit more time to wrap up. We apologize for the delay and thank you for your participation in our surveys. We very much appreciate it.

    Best regards,

    *** ******

    CEO

    Precision Sample, LLC

    Customer Answer

    Date: 10/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


    Sincerely,

    Rod Els

  • Initial Complaint

    Date:05/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed a live chat survey on April 9th 2024 that was conducted by Precision Sample / Opinion Bar. The survey promised that I would be compensation with a $35 Amazon Voucher within 4-6 weeks, I provided thoughful high quality responses during the 45-minute live chat survey, and never received payment. I contacted Precision Sample / Opinion Bar to get the status of the late/missing payment and received no response. I thought they were a reputable company but after seeing so many other complaints on the BBB website I'm beginning to think I was scammed. I just want the compensation that I earned and rightfully deserve. Thank you!

    Business Response

    Date: 06/12/2024

    I dropped the ball on this one, too much going on. I have just sent ****** a $40 amazon gift card which should resolve the issue.

    Thank you,

    *******************

    Customer Answer

    Date: 06/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you very much for your time and assistance on this matter. Two thumbs up!

    Best regards,
    ******

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed a live survey over 8 weeks ago (Friday March 1st) that was conducted by ****************************** Bar. The survey promised a compensation of a $35 Amazon Voucher. I completed teh study and 8 weeks later I still don't have my compensation. The compensation was promised in 4-6 weeks. I want to know what is going on and when should I expect my voucher. I didn't spend an hour on a live survey for nothing. I need to be fairly compensated for my time. I contacted their helpdesk multiple times and I have yet to recieve a proper response.

    Business Response

    Date: 05/15/2024

    We have contacted *********** directly and he has now received his reward and is satisfied with the resolution.

    Thank you,

    *******************

    Customer Answer

    Date: 05/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:10/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people are scammers they reverse my study for no reason and ban me when they take my information I want to know what reason is given for rejecting the completed study ******

    Business Response

    Date: 10/12/2023

    Hi ****,

    Apologies for the delay in our response, this one took a bit to figure out and our client was not very helpful. What happened is that our client reported your responses to this survey as low quality. Upon further examination, we found that they were ****** aggressive in removing completes and had unrealistic expectations for the responses they would receive from participants. We have raised this concern with them and will make sure it does not happen again.

    I have reactivated your account through our partner Superpay.me and you should see our surveys there now. I want to pay you for this survey ($3.80) but as Superpay.me handles rewards its complicated to get it added to your account there. If you have a paypal or Zelle account, we are happy to send it to you directly. Just need the email address associated with your account.

    Finally, if you have issues in the future, please contact our support department directly at ************************* and we will reply promptly.

    I hope this resolves your concern, we appreciate your participation in our surveys.

    Best regards,

    *******************

    Customer Answer

    Date: 10/23/2023

    The matter has been fixed for me I would like the case to be updated to resolved 

  • Initial Complaint

    Date:07/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was invited through another survey site to participate in a 60 min. live ad discussion (project P1030923) on 6/2/23 by opinionbar.com (owned by *********************************** with a $35 Amazon gift card to be sent 4-6 weeks after completion. I received 2 emails from ****** at opinionbar leading up to it w/instructions. On 6/2/23 I fully participated and screenshot the last text bubble confirming my participation and it said we'd be paid w/in 4-5 weeks. We are now past 6 weeks and no reward has been sent, and over the last two weeks 3 emails I sent to ********** have gone unanswered, and the message I sent directly on opinion.bar com was not replied to either. I know I am not alone in this as I have seen multiple complaints about this same 60 min live discussion when I searched for complaints about the *** as well as one exact complaint here on the BBB. I want them to stop ignoring my emails/messages and pay my $35 virtual Amazon gift card stipend as promised. I fulfilled my part and they need fulfill theirs. The fact no-one replies back to you is both unprofessional and infuriating. I have also reported them to 2 govt. agencies and my State's AG as well. I want them to pay me for my time and effort as promised for my full 60 min participation in the live discussion. I have both emails from ******, my 3 emails I sent to her as well as a screen shot of the message I sent directly at opinionbar.com and the screenshot of the text bubble from the live discussion I participated in and completed as receipts and I will happily provide them if asked.

    Business Response

    Date: 07/19/2023

    Hi ***,
    I apologize for the difficulty you've had here. *** tells me that she has been in touch with you to clarify this situation. This project was operated by our parent company MetrixLab but Precision Sample had no involvement. I understand that MetrixLab will be making payment this week so hopefully once you receive that, we can resolve everything with the BBB. 

    Best regards,

    *******************, CEO

    Customer Answer

    Date: 07/19/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I did receive the stipend today followed by an email from someone, but they did not sign the email so I don't know who it was. I appreciate the responses here and the direct email I received. I like participating in opnionbar surveys and discussions but I don't understand why no-one made any effort to reply to the three emails I sent or the one message I sent directly at the opinionbar website over a 2-3 week period. I allowed more than an ample amount of time for anyone to reply to my queries, and the only reason I filed the complaint is because of being ignored. I would have preferred not to file a complaint. All anyone had to do was reply back to me to inform me of any delay, etc. and I would have patiently waited. I feel it shouldn't have taken me to file this to get anyone to communicate with me, but I do appreciate that someone finally did. 

    Sincerely,

    ***********************

  • Initial Complaint

    Date:07/06/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did online survey and was promised payment of $13.70. Company refusing to pay.

    Business Response

    Date: 07/19/2023

    Hi *****,

    I believe *** has been in touch. In this instance, Superpay.me should have made payment for this survey but we're happy to take care of it and make this situation right. I believe you have received payment by now so hopefully we can resolve this compliant via the BBB.

    Best regards,

    *******************, CEO

    Customer Answer

    Date: 07/19/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

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