Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment with SCL Health in February of 2023. When I received my bill, I was making monthly payments. I then received a notice from a collections agency for the bill. When I contacted SCL ***** regarding the issue, they pulled my bill out of collections (6/27/23) and started me on a payment plan (7/3/23). My payment plan was due to start 8/4/23 and they took my first payment. Then I received a notice dated, 7/25/23, from a collection company. After numerous calls between both SCL Health and ******* it was determined that I hadnt made a payment for July. Which I was uninformed I needed to do during the numerous phone calls before that set me up on a payment plan. I am now in collections for a bill I was paying and due to their mistake will now affect my credit.

  Business Response

  Date: 08/24/2023

  We've made three separate attempts to reach out to the patient, leaving our contact information on each occasion. However, we have not received any response from the patient up to this point. Consequently, we are deeming this case as concluded.

• Initial Complaint

  Date:07/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2023. In December of 2022 I went to ******* to refill prescription and was told the doctor would not renew until I scheduled a "Wellness Exam" and that it was a requirement of ********** I have no other problems, but I called and they scheduled the appointment for March 11 2023. I went to the appointment and they did the "wellness Exam" just checked my Blood pressure, listened to my lungs. and went over my Prescriptions. I was only in there for maybe 10 minutes. I had nothing else to discuss and no other problems. Then a while later I received the billing. Advanced care plan $192.25, Annual wellness visit $228.25 and for an office/outpatient visit $292.00. all for the same 10 minute visit. ******** paid all but $128.33 which is the 20% I am liable for. This was JUST A ANNUAL WELLNESS EXAM which should have been paid for by ********* There was nothing else done or discussed. I have replied to their ******** in writing every month and can't get anyone to reply, they just keep sending them, I want them to credit my account for the $128.33 which I feel is not owed

  Business Response

  Date: 07/24/2023

  We have made efforts to contact the patient concerning the bill they received. We have successfully adjusted the account, clearing the balance owed and bringing it to $0. Going forward, it will be essential for the patient to work in partnership with their physician to handle any possible charges that might arise during subsequent office visits. We are committed to resolving this matter and will make another attempt to reach the patient tomorrow to ensure a satisfactory resolution.

  Customer Answer

  Date: 07/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen by SCL Health after being a victim of a random assault in ****** on October 31, 2022. I had no health insurance, and due to being a victim of a random assault, I was told by hospital staff I could have my bill submitted to the ************************* The hospital then sent me a letter (attached below), that said to contact them to discuss this further. I called the number, spoke with billing department, and was told my information had been submitted. After a few months and multiple phone calls (speaking with around 10 employees), I was assured my information had been submitted. I then started receiving collections phone calls about my hospital bill.After contacting billing at SCL Health again, it turned out they hadn't submitted my information at all and was told I just need to pay it to stop it from going to collections. I argued that I was told I would be covered by ************************* but was told that hospital staff lied to me and that doesn't exist - even after my info "being submitted."I gave up and finally set up a payment plan on March 27, 2023 via MyChart online (img attached below), as instructed by billing department ******************************** Fortarel). It scheduled my first payment for April 23, 2023 (img attached below). My first payment was automatically taken out as expected, but a week before my second payment was due, SCL Health terminated my payment plan and sent my bill to collections (img attached below). After speaking with ****, *******, And Joy at SCL Health ******************* they said **** and ******* didn't perform proper procedures and it caused my account to be terminated/sent to collections. Instead of resolving the issue caused by SCL Health staff, they just blamed each other and told me I have no option but to make multiple payments at once to get it out of collections, even though I already made payments as scheduled. They refuse to help me further with the situation and continue to just blame each other.

  Business Response

  Date: 05/22/2023

  Due to an internal error, a decision was made to write off the balance owed. Patient contact was made and the patient was thankful.

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to *** Health for a very brief visit earlier this year. No new issues were raised or identified. The health care professional -- I don't believe I even saw a doctor -- helped me fill several prescriptions and I left. My insurance and I were later billed hundreds of dollars for this less-than-one-hour preventative visit. Even the health facility's notes from the visit state no issues were raised or found. In a bleak health care environment, this experience with SCL Health really takes the cake -- SCL Health presented the visit as preventative, did not provide me with any information or charges upon leaving (even when I asked), and then quietly billed me hundreds of dollars for a very brief visit in which no new issues were discussed. I find that to be a grossly negligent if not deliberately fraudulent business practice. I HIGHLY advise seeking care elsewhere.

  Business Response

  Date: 03/13/2023

  Hello,

  
  We were able to contact the patient and explain the difference between a preventive vs a diagnostic appointment. We also made a one-time courtesy adjustment, for the patient, towards the amount owed. The patient was thankful for the prompt follow up and the result of our conversation.

  
  Thank you

• Initial Complaint

  Date:12/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was off work on FMLA for several months due to COVID pneumonia. During that time, I applied for financial assistance for my hospital bill. I provided documentation proving that I was not working during that time and had no income. I was receiving state food and energy assistance. I did not qualify for unemployment as it is illegal to collect unemployment while on FMLA medical leave. Somehow, SCL Health cannot get it though their heads that no income means no income. They denied the application saying that I didn't provide proof of income that didn't exist. They absolutely do not care about sick, needy people. They are impossible to deal with and are void of all compassion.

  Business Response

  Date: 12/15/2022

  We reached out to the patient and went over all dates of services and balances they owe. The accounts they wanted to be adjusted were at a zero balance. We advised for them to follow up with the charity rep again since we are showing a voicemail was left for the patient on 12/7 to discuss the assistance. The patient stated they were thankful we went over all their accounts and they stated they cannot pay for all the accounts at this time. We advised it was important for them to contact her advisor. We provided our phone number in case she needs to follow up on an account