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Business Profile

Medical Doctor

Denver Digestive Health Specialists

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a patient of ****************** since 2010, having regular colonoscopies. In Late September, 2022, I developed chronic diarrhea and was referred to ******* for treatment. I had a 10 minute consultation with him on 10/19/22. When I learned about how backed up his calendar was for the next steps of my treatment, I requested to be seen by another doctor in the practice, but he denied that request. Over the next 2 months I called his office at least 6 times (10/23, 10/24, 10/25, 11/9, 11/10) and spoke to his medical assistant, *********, requesting additional help for my diarrhea. I was repeatedly told that I should take OTC medications that did not work and caused me more digestive distress. When I repeatedly reminded her about this, she did not allow me to talk to the doctor or get additional information from him. I had to go to the emergency room for severe dehydration due to my diarrhea on 11/26. When I called to advise the doctor about that, I got no further help. I had a further issue with the medication that the doctor eventually prescribed after diagnosing my illness as microscopic colitis on 11/30. The doctor wouldn't speak to me and ********* told me he said he was unaware of any side effects of taking a steriod. (!) Finally, I received a bill for the initial consultation which said it lasted ***** minutes. This was clearly incorrect (and insulting) and I tried to rectify that with ***************************** and ************************* in their billing office. ****** has said that the bill is correct - except for the time - and that they will not correct it or negotiate it. They even sent me to a collection agency. I have finally paid the bill under protest but believe it should be pro-rated unless they can convince me fraudulent billing is acceptable. I should have asked them to pay my ER bills.

Denver Digestive Health Specialists is NOT a BBB Accredited Business.

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