Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8, 2024 I signed an agreement with Logistics ******* in ******, ** to transport, deliver and unpack furniture and accessories from my home in ******** to an apartment in ********, **. I was quoted $1,786.77 for that job. That is on top of what was paid in ******** to pack and load the items onto the truck. The delivery was supposed to occur on April 13th. After several phone calls with the driver we moved the date to April 12th because it was more convenient for him. Doing that required me tor reschedule movers to remove rental furniture from the apartment so the delivery could be made. At one point the driver called to tell me he was going to have to rental a smaller truck to get it to the delivery point and that would cost another $350 as well as a long haul cost of $125. After several more discussions at the delivery point and with the driver he was assured the smaller truck was unnecessary. ******** was agreed upon for 2:00pm that afternoon.At 2:45 the driver arrived and again complained about the point of delivery and he was walked around the site. Delivery finally began at approximately 3:15. The driver arrived without any helpers to unload and deliver. He said they would show up later but they never did. Because of the late timing my husband, 83 yrs old, and brother 69 yrs old had to jump in and help. They moved the majority of the furniture & other items from the truck through the property and up an elevator as well as unpacked it. The timing of the move was done to accommodate the driver's schedule. He should have had helpers scheduled so we didn't have to do the work for them. The work wasn't completed until approximately 6:00pm. I believe I should receive a partial refund for the physical labor that my elderly family had to do to finish the job in a timely manner. It was a hot day and someone could have been hurt doing his work. This was definitely not a one person job.

  Business Response

  Date: 05/15/2024

  Hello,

  the delivery was scheduled for the morning of April 13th, the customer asked to deliver on the afternoon of the 12th even so the driver said he have the crew for the next morning only.
  The customer told the driver he can help a little and he rather have it on the 12th.
  The driver hasn't left before ensuring he assembled everything, put in place and do a walk through with the customer to make sure there is no missing items or damages and everything was perfect and the customer was satisfied. 
  NO shuttle fee was charged upon delivery. 
  The next day the customer called in asking for 500$ refund for his help or he complain,  we said we thrive to give the best service and fair dealing but refuse to be blackmailed .
  We wish to solve this matter and wish ************ well in his new home.
  Thank you 
  Logistic pro inc

  
  

  Customer Answer

  Date: 05/15/2024

   
  Complaint: 21666718
  
  I am rejecting this response because: the response is completely inaccurate. 

  1. The delivery on the 12th was totally instigated by the driver. It was originally scheduled for 4/15/24. We rescheduled that to Saturday the 13th because I was having rental furniture removed on Friday the 12th and wanted to let that happen before the delivery of our personal items. To do that I had to coordinate the 2 moves (out and then in). Upon talking to the driver *************************** on the 11th (who called me) he asked if he could deliver on the 12th because he had been gone a long time and was anxious to get home in **. After several discussions with the rental company and again with **** (we talked 4 times that day) I arranged for the rental furniture to come out in the morning and for **** to deliver in the afternoon. We did this at his request and my phone logs support this. There was NEVER any mention of him not having helpers on Friday. It was his responsibility to reschedule them from Saturday after we did everything we could to help him get home earlier. Rescheduling for him also caused a change in our personal plans for that evening.

  2.  When he arrived late (again after we spoke 3 times on the 12th) he told us his helpers were running late also and that was when we offered to help until they arrived. When they didn't show we had no choice to help finish. He was already late and we had plans for the evening. As it was, with our help we had to cancel our evening plans. If we hadn't helped there was no chance of finishing until later into the evening which was unacceptable because of our pre-existing plans.

  3. I am not trying to blackmail anyone, but I have a right to complain about the service (and lack thereof) for our move. I do not believe I should have to pay the full price for the move when we did a large portion of the labor (that equaled the work of 2 laborers) for the delivery. I am not asking for a full refund, but I do think I should be refunded a reasonable amount of the $1,911 we paid for the work we did and the time and effort we spent to help the driver out. I think $500 is a reasonable amount. 

  Sincerely,
  

  
  *****************

  Business Response

  Date: 05/28/2024

  Hello,
  This matter should have been resolved while delivery was in process,  we don't see it responsible to ofer help to driver and demand payment for it after as a fact.
  We are willing to pay 300$ as a courtesy.
  Thank you 
  Logistic pro ***

  Customer Answer

  Date: 05/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will accept a partial refund of $300. A check should be mailed to me at *************************, Goodyear, Az 85395

  
  Sincerely,
  
  *****************

  Business Response

  Date: 05/30/2024

  ?Hello

  If you can send us Zelle information account and name, we can send it as soon as possible

  Customer Answer

  Date: 06/20/2024

  Please use this email as my formal response notifying you that I have not received the refund that was promised by Pro Logistics. Please reopen my complaint.

  Thank you.

  *****************

  Customer Answer

  Date: 06/27/2024

  The complaint has been resolved and their check has been received. You can now officially close this complaint. Thank you.

  Business Response

  Date: 06/27/2024

  Check has been sent and you already deposited.
  see prove attachment from the bank and receipt from post office