Business ProfileforAutoZone Parts, Inc.

On January 16, ****, I purchased a muffler and an exhaust gasket from AutoZone.com and paid an extra $4.99 for 2-day delivery. Problem 1: The muffler was late, arriving on January 19. Problem 2: The muffler is dented, which came as no surprise considering that it came in no package, just a muffler wrapped in a little plasticnot even bubble wrap. Problem 3: The two muffler support arms, which get installed through hanger holes, do not bulge at their ends, leaving the support arms at risk of sliding out of the hangers. Problem 4: While I waited for the exhaust gasket to arrive so I could fix my car, I was using the only other vehicle that I own: a motorcycle. But coming home every day with hands that were nearly frostbitten left me with little choice but to reuse an old gasket of mine and install AutoZone's muffler, which I did on January 23. Problem 5: On January 25, I called AutoZone customer service number and spoke to a ****** When I told him I wanted my $5.60 back for the gasket that never came, he told me that he could not issue me a refund and that he must submit a request for one because my order for the gasket was special. Dumbfounded, I asked him what made my order special. He replied that what made my order special was that it was coming from *******. Say what? AutoZone's headquarters are in *******, so that made no sense. ***** might as well have told me that my order was special because his favorite color is blue. So I told him he needed to have my $5.60 credited back to my card within a few days.I waited until February 1 to see if AutoZone had credited my card, and they had not. So that day I wrote and mailed a letter of complaint to their headquarters in *******, telling them what happened and that I wanted my $5.60 credited back to my card by the close of business on February 14. Well, we are now one full week past that date, and I still don't have my $5.60 back (or the new gasket, which of course is useless to me to now).