Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a written offer from ******** ***** of Denver to buy a 2025 ***** Equinox EV for an out-the-door price of $25,715.20. I accepted the offer, and paid the Mercedes Benz of Denver ("MB Denver") by cash wire transfer. MB Denver received the wire transfer of $25,725.20 cleared funds on April 21, 2025. MB Denver and myself executed a written, binding sales contract identifying this vehicle as sold to me on April 18, 2025 for $25,715.20. MB-Denver stated delivery would take several days. After signing a transport agreement MB Denver notified me transport would be 7-10 days. I notified MB Denver I would arrange private transport that could pickup within 24 hours. On April 24, 2025 I spoke to MB Denver general manager ***** ******** about allowing private shipper amerifreight to pickup the car and deliver to me as they could deliver in approximately 24 hours. I explained I would execute a release of all responsiblity for pickup and delivery. ***** refused stating MB-Denver's transportation company (owned by their parent and thus makes them money), had to transport the car, a fact that was not required by any contract or mentioned until after buying the car. I notified Ms. ******** she must release my car, she refused and has declared she will breach the contract and cancel the sale. MB Denver has been fully paid for the vehicle, refuses to release the vehicle to me, in breach of our written contract. MB-Denver should have their license revolked. This company is executing binding contracts which they arbitraily breach while accepting and retaining the buyer's money. Did they really have a car to sell? did they make this up? MB Denver's excuse they cannot use any other transport company is nonesense. The Car is mine. We have a binding contract. They have no liability for anything that occurs once my shipper picks it up - because they have been released of all liability - in writing. Something smells here. It is unlawful to breach a binding contract.

  Business Response

  Date: 04/29/2025

  We are working directly with this guest to finalize this purchase and ensure they are 100% satisfied with the result of the agreement being made to move forward.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased from a vehicle from this dealership and brought the vehicle to multiple mechanics who found several problems that were not brought to my attention prior to the purchase. The repairs are costly and would have impacted the sale.

  Business Response

  Date: 02/25/2025

  The vehicle purchased was 16 years old and had 160k miles on it. As disclosed, we did a safety inspection where we did an oil change and a rear sway bar replacement for the safety items that were needed at the time of inspection. The guest could have taken this vehicle to one of these other mechanics for a third party inspection prior to purchase but on a vehicle that is 16 years old with 160k miles on it, we are only going to perform a safety inspection on the vehicle. The guest also declined any type of service contract on this vehicle as well. This was an as is purchase from our store and this guest has not reached out to management for his purchase made last year at our store that he is now having concerns with. We are happy to help the guest get into another vheicle by trading this one in but we will not be refunding this transaction from last year given the circumstances.

  Customer Answer

  Date: 03/11/2025

  I have not heard back from ************* via telephone Tax or email. I have been trying to fix my automobile at my own expense and savings receipt I think this is pretty unprofessional of ************* to not to information me about the vehicle I really think that they should pay for the labor and I will pay for the parts. Because of them not information and telling me what was wrong with the vehicle.?? Phone number is ************. Please reach out to me at your earliest convenience thank you by phone.

  Business Response

  Date: 03/19/2025

  ****** *****, used Car director will reach out today. 

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 22987531
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 04/07/2025

  Sincerely, prospering consumer complain. We have tried to forward documents and a statement and have been unsuccessful twice. on the website is not correctly working. I have sent to youre email the documentation of the estimate and bill payment of the repairs that I had no knowledge of knowing what was wrong with the vehicle. The dealer did not divulge any information about any repairs that needed to be done. The only repairs that Im really wanting to get reimbursed for our safety issues that have to do with brakes to prevent accidents of hitting or being hit and causing bodily physically or a collision of vehicles. I have taken my car to ****** ********* East and gotten an estimate from them. It was quite high and then I decided to go to Midas and Ive sent the estimate as well as getting my front brakes done. Im still waiting to do my back brakes and I also went to ************* as well and their mechanics confirmed the brakes are faulty and I have talked to the manager in ************* and he more or less says Im stuck. I bought the vehicle as is and have had the vehicle for six months. So at this point is what Id like to have them do is reimburse me for the brakes and considering all the other things that are wrong with this vehicle, I think this is fair. as you can see from the estimate from Midas brakes front brakes cost $538.60 back brakes cost $538.60 cost of brake repair $1077. 20. or I will be open to a lesser of age and in better condition and working order another ****** RAV4 limited with the same amount of miles. I have on mine and less repairs out of pocket. when *** purchased a vehicle, I had no idea that I was going to have to start paying money out of pocket to repair the vehicle to make it safe to drive. Thank you any questions. Please contact me at ************.

  Business Response

  Date: 04/09/2025

  The store has purchased a battery for him, discounted the car to fit his budget, and made sure we got him into mechanically sound car.Everything he has mentioned are maintenance items, none of which required immediate attention from the places he was quoted. Please see attached inspection showing brakes at 5mm all the way around the vehicle at his time of purchase. ****** ***** explained that when we sold the vehicle to him on 10.11.24 the brakes met state and store standards- the standards for both are actually 2mm less than the repair order attached. We will not be paying for the brakes to be replaced. His vehicle will require maintained items to stay in proper working condition and that is the expense of owning and operating any vehicle. 

  Customer Answer

  Date: 04/09/2025

  I have had to send this to you through your email once again was unable to send it off the website that you had sent me. Its not accepting the size of the pictures even after we had reduced the size of them. Here is my statement thank you very much. Talk to you soon
  I purchased a 2009 ****** ************ from ************* expressly seven months ago. When I first started driving the ****** RAV4, I was having problem with the vehicle, not starting because of the battery and had to jump it several different times approximately five times since Ive had the vehicle Ive had to call a tow truck for a jump and have it towed to the shop wants to ************* and twice to Midas break and I just got tired of it and I went to Midas  and bought a brand new battery and had it installed. The battery was as faulty , because they had told me when they put it in at ************* that it was a brand new $400 battery. I find that hard to believe when the vehicle on several different occasions when it start and here is. 

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/20/24 My wife and I went to Mercedes Benz of Denver after seeing an online ad for a 2015 ML350 4matic. When we arrived, we were told by the salesman, **** that the car was virtually like new. Because it had very low mileage, we had no reason to question it. The car was parked very close to a window wall on the passenger side. A full sun was beaming through the south window on that passenger side and it was very bright. It is a white car and we did not see a scrape and dent above the passenger side wheel well. Nothing was mentioned about any body damage we saw it when we got home. In addition, we were told that the car had passed the safety inspection. The very next day when I went out to start the car the batteries were dead. There are two batteries in these cars. I had to arrange to get the battery charged at the charging posts under the hood and took it to our Mercedes repair shop. After inspecting the situation, it was noted that the batteries were the original batteries from 2015. In order to replace them the carpet under the passenger seat needed to be cut and it had never been cut. I reached out to **** and tried to get the ** **** to call me and she never did. I spoke with the used car manager and he simply declined to pay for any of the items I am listing here Therefore, I am requesting a full refund for the cost of the batteries and for Mercedes Benz of Denver to repair the body damage they somehow forgot to point out to us. In addition, I think it very important to note that a dead or a weak battery is a serious safety issue and that they therefore failed to complete a "Full Safety Inspection" as required by law. If there was an ignition failure during a serious weather situation or in a dangerous neighborhood lives could be at risk. I will happily provide receipts for the batteries and estimates for the body repair upon request.

  Business Response

  Date: 02/07/2025

  This vehicle was not purchased in the complainant's name however he did come in to view the vehicle once on 12/19/2024 and then came back again on 12/20/2022 to finalize the transaction. This vehicle was very clean inside and out (photos attached) and was actually parked inside our showroom for him to view. This vehicle is also 10 years old so there would be a reasonable expectation that it wouldn't be in perfect condition. To say that we didn't do inspection would be incorrect. I have attached the repair order to show the work we did while it was in our possession which included an open recall and rear brake pads and a sensor. I'm not sure why the battery died after purchase on this vehicle but while it was here and going through inspection, as well as the two times the client came in to drive this vehicle- it never needed to be jump started by anyone here at our store. We are not willing to do body work or pay for a battery on this as is sell. This client chose to take his wife's vehicle to an independent shop and I cannot confirm without doing our own inspection here at the store that the battery replacement was warranted. Either way, this transaction was 2 months ago and no work after the sale was promised. 

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used 2016 ***** XC60 from the dealership. In less than 60 days the car broke down and I am told it needs a new engine.

  Business Response

  Date: 02/07/2025

  ******, 

  Thank you for reaching out again. As discussed earlier this week with ****** *****, we would be happy to trade you out of this vehicle and into a new one but your purchase and the details you've provided would not make an exception to the as is purchase that was conducted. The details we received on this vehicle needing a new engine from you weren't very detailed. We have no indication that this was a mechanical error that was missed during out safety inspection (attached) or something that happened during your ownership timeframe. While we do take your word for it that the vehicle is having mechanical issues we do not know if those issues are from anything specific during your nearly 90 days of ownership on a 9-year-old ***** with over 100k miles. I have also included the warranty option that you had to purchase, which it's not required but strongly recommended on older vehicles over 100k miles. This protection option is something that would have likely taken care of your after sale concern your having since our safety inspection doesn't have any preexisting concerns. We'd still be happy to help you trade out of the vehicle if you'd like to go that route.

  Customer Answer

  Date: 02/18/2025

  No unfortunately the matter is not resolved. ****** ***** did not seem to want additional information on the ***** that was sold by ********. I got the information that it needs a new engine from ***** the owner of ****** ***** repair. I would be happy to resell the car back to ********. Again their Mercedes team sold me a $13500 car that lasted 70 days before breaking down and needing a new engine.  I am also unable to get their general manager ***** ******** to return my phone call. 

  Business Response

  Date: 02/24/2025

  This 2016 ***** was sold November 16th for $12,499 with 106k miles on it. The dealership sells all used vehicles as is with the option to purchase an aftermarket warranty. This warranty option, along with others, was presented to Mr. *********** as well as the liability disclosure showing we did perform a safety inspection along with a replacement of 4 tires. While we have given Mr. *********** the opportunity to trade his vehicle in here for another vehicle, he has not decided to go that route. While the dealership has no idea what the cause of Mr. ************* engine concerns are, we have offered him to trade the vehicle in for a fair-trade amount. Had Mr. *********** purchased an aftermarket warranty- assuming the claimed engine issues weren't the result of outside influence- then he would have had his repairs for his engine, or a new engine replacement fully covered. At the time of purchase he was presented with the option to protect his investment with an optional mechanical warranty. Unfortunately, he elected to not have this coverage added to his vehicle and since it has been over 4 months since his purchase Mr *********** needs to allow us to help him trade out of this *****, move forward with his engine repairs, or get a second opinion to the engine concerns he has been presented with from this 3rd party mechanic. 

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22900459
  
  I am rejecting this response because:
  Mercedes writes in their response that it has been 4 months since the purchase of the car. It has only been 4 months due to their inaction and inability to respond. I originally contacted them the first part of February after finding they sold me a car that lasted about 2 months. I have still not had any returned calls from the general manager ***** ******** or sales manager ****** *****. While I would buy a car from Mercedes of Denver. I will sell them back the unusable ***** they sold me. 
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 Jaguar F-Pace from this dealership on 7/27/24. I was issued a temporary tag with an expiration date 9/10/24. On 9/3 I contacted salesman ******************** requesting an extension because I not received notification to register from DMV. I was told to contact DMV dealership can't help. Made appointment with DMV for 9/9/24. I was told by DMV that they never received title paperwork from dealership. She advised me to contact the title clerk immediately and if I got no response contact a manager. I paid for a 30 day extension of temp tag and was told I could not receive another since this error was made by Dealership. I called title clerk 2 times leaving messages. I called ?***********************, financial manager. He didn't answer so I left message. Today is 9/12 and no one has responded by email, text or phone call.

  Business Response

  Date: 09/13/2024

  ***** was reaching out to a manager that was out for training. I have had a conversation with the salesperson regarding helping in the future with temporary plates. We are reimbursing the guest for what she paid for the temp tag. As of this morning the guest has been made fully whole- title paperwork has been processed and guest has a title number to take to the *** for registration. Thank you for your patience, ****** and we apologize for the delay in fixing your concerns. 

• Initial Complaint

  Date:08/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service associate I worked with was not competent in his role. When I dropped off my vehicle I advised them my vehicle's issue were under warranty. He stated he saw my prior repair at another MB service center but did not tell me they would be charging me an initial diagnostic. They reached out for me to authorize a charge to do a deeper dive into the issue, in which I agreed. When I went to pick up my vehicle I was told there were 2 diagnostic charges.Shady business practices and poor communication.I had to escalate this issue.To add insult to the injury, they lost my key fob and then attempted to say I only dropped off 1 fob. The associate states he recalls me asking him for the repair of the pin on the fob (and seeing it) but states he does not have it...l am awaiting their review of the cameras to confirm. I have had MB vehicles for the last 7 years and this is by far the WORST experience at a dealership/service center that I have ever dealt with and this is my first and last interaction with them.I need my key fob replaced.

  Business Response

  Date: 08/19/2024

  ****** worked with the service lane manager during his appointment not an incompetent employee. ****** has never been to our service center before but arrived with an AUX battery malfunction. He was given the standard response of coverage and diagnosis charge which includes, if this is related to the current warranty it is coverable otherwise this is the diagnostic charge. ****** is seen signing off approving the diagnosis on the service drive on camera, he was then texted with an update, requesting the additional hour of diagnosis which he approved via text. When he received a bill, he then argues about it so management decided to waive the additional hour of diagnosis that he approved.  

  Regarding his key fob, He did discuss his missing key blade for his second key fob with my service lane manager on the service drive. On Camera, he shows ***** the key fob in his hand but does not give ***** the second key fob (all seen in the camera footage).He claims he left the fob in the car near the cup holders after showing it to ***** but on Camera he never goes back to the driver's front door, but the drivers rear and then the trunk area, then leaving. It is possible he placed his key fob in another area in his vehicle or took it with him, but he did not hand off this part to an associate nor did we find it in his cup holder and throw it away. 

  Again, ****** came to us a first-time client blaming his previous dealer for a misdiagnosis (there was corrosion in the wiring harness for the aux battery system causing the malfunction from a leaking windshield) and get them to cover his cost of repairs because of their lack of a full diagnosis. His repair required was $1655+taxes, $1952+taxes for the windshield, $680+taxes for a main battery too that was failing testing, all that he declined.

  We have already offered ****** and hour of diagnosis that he approved at no charge and will not be giving him anything else complimentary,  

  Business Response

  Date: 08/21/2024

  Attached is the signed check in, and then a screen shot of his text message to ******* in my absence Monday 8/12 approving the second hour of diagnostics. Which we ended up giving complimentary after he complained. 
  
  The client has texted over the weekend stating he found his second key, in his sunglass holder of the car proving we never took it and now there is no need for him to ask for a replacement. 
  
  ***************************

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22157712
  
  I am rejecting this response because:
  
  The employee advised they did not take my key, the key was later found in my sunglass holder. I handed the associate the key and have never and would never use the sunglass holder to store my car key. This is completely unsafe and unpractical. Instead of the associate attempting to take responsibility, he blamed me. When I inquired about the organizations garage keepers insurance policy information, I was told I would need an attorney. This is false as I work in the insurance industry and understand the logistics around a dealership damaging or losing property while a vehicle is in their procession. I requested for a manager to contact me on Friday and still have not heard from anyone. This organization is unprofessional and lacks ethics.
   
  Sincerely,
  
  *****************

  Business Response

  Date: 08/26/2024

  Management did call and try to speak to this guest last week. This guest had two parts to the complaint- that we lost his key that we would not replace- this is not true, and the key was found by him later and no further action is required by our service center. He also complained that he was charged for two diagnostic tests- both of which he approved- and the service center gave him his second diagnosis complimentary for customer service reasons. He is correct in that we are denying his request for our stores security policy and safety policies- the is both inappropriate and unnecessary.  

• Initial Complaint

  Date:09/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Date of transaction August 23rd.2. I Paid a $3000 deposit for a ********* $ **** cash funds I saved $1000 credit card .Employee ******************************* counted $**** deposit I gave in cash, in front of me and then lied about it!3. ******** **** Employees committed to provide me Family like service and stole $1000 cash from me , with this being said to me , It is saddening.4. The nature of this disputed is that I gave $**** cash to their employee ******************************* and did not realize that I did not get a receipt until after the entire deal was complete, the car ended up to be a lemon, and when I returned to the dealership to pick up my refund check that was supposed to be for $3000 and it was only in the amount of $****, this explains why he handed the check to me in a sealed envelope and walked away quickly. 5. Their reason for only giving me $**** is because, they are claiming I only gave them $1000 cash and $1000 on a credit card, and that I must have just THOUGHT I gave them $**** cash! and because I have no bank receipt showing I with-drawled the money from a bank account I can not prove I had $**** to give them. I had been saving this cash for a while to build up for my down payment, and it is my word against ********* word. 6. The real problem here is that ******** **** Denver sold me a lemon, they had to take a loss on a $20,000.00 deal and therefore, they thought they could scam me for $1000 that I have no way of proving I gave them. This is wrong and I truly believe they compromised the paper work that I never received a copy of! My contract that I did receive shows the $**** cash but not the $1000 credit card payment, for I wasn't to worried about for I have trace of that.I have attached the explanation for this entire transaction on a word document, ******************************* stole $1000 from me and his company and they are siding with him.

  Customer Answer

  Date: 09/25/2023

  I have attached the information I received from *************************** they provided me the Case Report Number: 2023-03322.

  Customer Answer

  Date: 10/17/2023

  I have attached a response from ************* on the ************ website, I also want to inform that I filed a complaint with **** whom regulates the laws for dealer ships, and I would not being going through all this if I had NOT been ripped off for $1000. This is wrong and I will not stop until theses people are caught. 

  Business Response

  Date: 01/28/2025

  The downpayment that was taken from the guest also matches our receipt as well as the downpayment on her paperwork. This guest also contacted the automotive industry to conduct an investigation and found no fault on the dealership for the accusation of the guest. We are not sure where the misunderstanding is from this guest, but the finance manager did not risk his job to take $1,000 of her down payment and not apply it to her loan. The guest also waited almost 30 days to contact the store regarding her "missing" down payment. 

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 20647275
  
  I am rejecting this response because: Thy are liars I would not have wasted my time reporting this, if this didn't happen! I saved $2000 cash to to buy this car and while they where negotiating the payment they told me if I could come up with another $1000, that would keep my payments low, and I gave them my credit card for the other thousand. 

  I waited 30 days to report this because I didn't know that I was ripped off until the car turned out to be a lemon and they had to give me back my down payment and it was then that I noticed that the paper work that I signed on a computer screen was bogus and only showed $2000.00 cash as a down payment and not the other $1000, I paid with the credit card. As soon as I noticed this on my paper work I reported it to them and they denied it and said the same thing that this lady is saying about there employee not risking his job. Well why would they have waited almost 2 years to respond to this, this is ridiculous, and If you take note on the documents It shows a cash down payment of $2000, and NOT the $1000, I paid on my bank card. 

  Bottom line they received $2000 cash and $1000 on my credit card and there was no camaras to show proof I gave him $2000 cash, and therefore it was my word against his and they took his side. This was a ****** for me to never trust no one when it comes to cash. God knows the truth and karma is for real. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 ******** **** A220 on July second of 2022. This was a brand new vehicle and never had any issues. On June 28 of 2023 the car was taken to Mercedes Benz of Denver for the first service and was cleared as all service complete and good to go 30 days later my car engine exploded from the inside out both my insurance company and the ******** are aware of this and my insurance denied the claim because it is clear that this is a Manufacture Defect and the car is still under warranty for ****** miles of which this car is absolutely still covered. My car has been at the service center dealership for two months with no repairs or resolution from ******** **** and I have no car and walking everywhere and using public transportation. This is absolutely unacceptable and unbelievable that a company of this magnitude can do this and I am appalled. I want a resolution now in fact I want a new car or loan paid this has caused me a complete hardship and it needs to be fixed immediately!

  Business Response

  Date: 10/24/2023

  ****, 

  We have communicated very clearly that this repair on your vehicle would be an insurance claim and not a warranty claim. The inspection done on your vehicle shows outside influence to the vehicle causing engine damage. The largest proof of that in our inspection and why this isn't being covered as a ******** **** Warranty claim is there is a clear sign of impact through the belly pan that is in an upward and inward trajectory. I've attached those photos to my response. We would like to help you navigate through this repair but as we've shared with you after our initial inspection, the bottom of your engine was damaged from an outside influence.  Your insurance company should be taking into account our inspection with supplied photos to cover your repairs. Your insurance company is saying that this is a mechanical failure which the photos and inspection do not support. Your vehicle is absolutely under manufacture warranty and if the inspection on this vehicle supported your insurance companies claim that the engine had mechanical failure caused by a manufacture defect then your claim would be fixed under the manufacture warranty. As we have stated prior, you need to take this to a higher level of complaint within your insurance company. 

• Initial Complaint

  Date:06/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The cardealiship has like about price and refuse to return my car without payment the car dealer did both of the sort and couldnt even find my vehicle for 4 days after trying to contact them after 4th day I was told basically to s*** up and this is what I was going to do after refusing the estimate that was about **** dollars and has nothing to do with what I asked them to do I have the paperwork to prove this I want my car returned and thats it

  Business Response

  Date: 01/28/2025

  *******, I apologize for the delay in response to your complaint. We would like to inform you that we are here to help should you still need assistance. 

• Initial Complaint

  Date:05/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle from Mercedes-Benz of Denver on April 5th, 2023. This was a cash purchase and 56 days later, still have not received the title. Note that ******** requires dealerships to have automobile titles to the buyer within thirty days of purchase.I contacted ***************************, the general manager, on May 14th after several attempts to get an answer and ******************* promised to have this resolved in a timely manner, which has not happened.As of today, still no title and the ***************** motor vehicles online title query has no record of the title transfer application.

  Business Response

  Date: 01/28/2025

  *** and ****, I apologize for the delay in response to your complaint. I know that you worked with ***** and the title company to get this resolved last year but we are here if you need anything else in the future.

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 20127004
  
  I am rejecting this response because while the dealer's legal obligation was eventually resolved, the dealer's actions through the whole mess were less than adequate.
  
  Sincerely,
  
  *** ********