Complaints

This profile includes complaints for Carpet Exchange's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Carpet Exchange

  1133 S Platte River Dr Denver, CO 80223-3101

• 

  Carpet Exchange

  8390 W Coal Mine Ave Littleton, CO 80123-4489

• 

  Carpet Exchange

  2121 28th St Boulder, CO 80301-1108

• 

  Carpet Exchange

  760 S Abilene St Aurora, CO 80012-3601

• 

  Carpet Exchange

  2121 S Havana St Aurora, CO 80014-1015

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a countertop from them and it was too short and they told me it was because the measuring specialist was sick. They offered to give me a new one, but I had already sold the condo. Then I filed a dispute and they said that I excepted a $1500 offer to pay the bill and that I currently owe them $1800. This is not true, and I do not want to pay them. Ive already given them $800 to secure the job.

  Business Response

  Date: 08/09/2023

  To Whom It May ***************** made persistent efforts to engage with the customer in resolving the countertop issue. Among the correspondences, a notable email from our salesperson to the customer was dated 12/19/22. In this communication, our salesperson presented two options to address the matter: a complimentary countertop replacement or a $1500 deduction if the customer chose to retain the current countertop as is. On 2/5/23, the customer notified us via email that he would not be returning to Colorado. Furthermore, he indicated contemplation of selling his condo in its current state. It is pertinent to note that the condo was not listed for sale until 4/22/23 and was successfully sold on 7/14/23. Throughout this timeframe, ample opportunities existed to proceed with a countertop replacement. However, the customer opted for the discounted resolution route outlined in our email dated 12/19/22, wherein we had offered a $1500 deduction.
  It is worth mentioning that the customer's overall invoice amounted to $4066.85, encompassing two vanities that exhibited no issues.Payment was divided, with $761.75 remitted via credit card, and $3305.10 charged to a ***** Fargo financing card. Upon learning of the customer's intention to list the condo for sale, we promptly processed a refund of $1500 in accordance with our email communication. It's essential to clarify that the installed countertop was not defective or rendered unusable. We had proactively proposed a no-cost replacement option. In light of these actions, we believe we have demonstrated fairness and upheld our commitments to the customer. At this juncture, we consider all obligations fulfilled and do not anticipate further refunds being warranted.

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered carpet Was told a specific time - got a call late. No guarantee but wasnt told that when I ordered **** manager said they could have installed but **** said there would be a 80 percent chance no due to age house and codes We were told to bring measurements He never said anything measurements are responsible for any over ordered **** came up with carpet needed in two rolls Rich wasnt necessary because carpet does come in one roll We have a lot of carpet left I can see a little but I would estimate half a room more which would be a estimate value of pad and carpet around 400 dollars When asked was told there us a fine line that says that Is this happening to slot of people to make commission?I dont understand how his calculations was my responsibility!They had to refund me 175 for delivery of carpet because guaranteed me they could put in house Was left outside

  Business Response

  Date: 06/23/2023

  To Whom It May *************** customer had her own installer and we did not do the measurement. We calculated the carpet needed for the job based off the customers installers measurements. We are not responsible for the customers installer measuring incorrectly. The customer brought material that had to be ordered from the manufacturer, we have signs in our stores and verbiage on our invoices that inform all of our customers that special order materials cannot be returned. We apologize for the frustration of our delivery driver not being able to lift the carpet roll into the customers home. We refunded the customer the full amount of the delivery charge as that is the right thing to do. When it comes to refunding the customer for the overage that was caused by her installer not measuring correctly, we do not feel that we did anything wrong and therefore no refund is due.

  Customer Answer

  Date: 06/23/2023

   
  Complaint: 20222135
  
  I am rejecting this response because:

  the Guy said go home measure 

   

  I took measurements in and he worked up how much carpet we needed 

  they determined how much carpet needed 

  beware that he said they couldn't install and to measure ! He figured out how much carpet 

  our measurements were right his determination was wrong 

  we had enough carpet but he vacillated way to much 

  I heard this is common at carpet exchange !

   

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Carpet exchange installed carpet on 2/28/23 a vendor erroneously removed funds from my account to which I informed ***** with carpet exchange of what was going on. Monday, March 20, 2023 I called to facilitate a payment for $2,990.59 the balance due. I approved only this amount. A fraud alert was triggered due to the amount the person who ran my card attempted to run the card for $3025.59 which is well above the amount owed. I called this after and spoke with melody to which she informed me she filed the paperwork to file a lien against my proper. She failed to even send notice of the deficit and also did not file the notice of intent to file a lien which provides the client up to 10 days to cure the deficit. ****** maliciously and incorrectly filed the paperwork to file a lien against my property.

  Business Response

  Date: 03/28/2023

  To Whom it May ************** have a payment policy like every other retail company.This policy states that all orders must be paid for in full at least one day prior to install. The customer was informed of this policy verbally by the sale person and is printed on her (this is printed on all orders) order. The customer decided to continue with the order and the day before install the customer came into the store and paid the remaining balance with a check. The check bounced and the customer was charged a NSF fee from the bank. This is the price difference the customer is speaking of. Once we notified the customer of her bounced check, she tried to pay with a credit card on 3/20/23, this card was declined. When the customer spoke with our store manager, she was informed that if we did not receive prompt payment we would start the lien process. However,we did not have to go down this road since the customer came into the store and paid her invoice in part cash and credit card. I hope the customer understands that the problems she encountered was not anything we could control or fix since it was all due to payment issues. We thank the customer for her business. 

  Customer Answer

  Date: 03/28/2023

   
  Complaint: 19841566
  
  I am rejecting this response because: **** failed to provide the amount she was charging on my card. My card automatically declines purchases over $3,000. I explained to **** that I have a vendor fraudulently withdraw funds from my account and it would take up to three weeks to get the funds back. ****** called twice and never mentioned the process of starting to file the notice of intent to lien. I asked to break up the payments and was informed they could not do this but allowed me to pay in cash and with my debit card thus still breaking the payment methods up. ****** refused to accept my partial payments as I requested when I spoke with **** on March 13, 2023 which makes zero sense. I was working with ******, **** and **** and as a power play melody jumped the to an egregious conclusion and filed the paperwork when I told her Id make the payment. She left a threatening voicemail stating if the payment wasnt received before close of business Friday she would file the paperwork. To which she had already filed the paperwork despite the fact that I was working with them to fix the billing issue. I do not appreciate how unprofessional Melody was through the process. She said she called to stop the process of the intent to lien yet I was still served papers shes a liar and not stop the process as she said and still followed through. I do not appreciate being lied too and charged more than I agreed to pay. The carpet was poorly installed as the tack strips can be felt through the carpet. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/20/2023

  To Whom it May ************* would like to clear the air on the paperwork the customer received.The paperwork the customer received is a Statement of Lien (two pages) which included the Intent to Lien. It clearly states that if the customer does not pay within 10 days we would move forward with the lien. If the lien were filled with the county the customer would have received a second mailing with the county offices recording information on it, this did not happen. I have included this document for the BBB and customer to view.  Knowing of our payment policy the customer could have moved the installation date back to make sure that the funds were available.Instead, the customer provided a business with a check that would bounce. I am sure the customer had the best intention of paying the bill, however, as a business we do not always see that outcome. We treat all of our customers the same and all customers are made aware of our payment policy ahead of time. The customers install was on 2/28/23, the Statement of Lien paperwork was not drawn up until 3/22/23, and the customer paid the bill on 3/24/22. As you can see the customer had an ample amount of time to resolve the issue. I apologize that the experience was frustrating, and I wish there was a different outcome.  At this time, no billing adjustments are due.If the customer is having issues with the **********************, we would be happy to make any repair needed. All she needs to do is contact one of our stores and set up a repair.

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1.23.23 I had Carpet Exchange install carpet at ******************************************* in ******, **. The carpet was installed with only a few minor issues. However, I paid to have my furniture moved for the carpet install by the installers and they moved my personal items and some furniture on top of my toilet. They also set my thermostat to 72 degrees even though they told me the heat only needs to be at 70 degrees to install the carpet. They also scratched the paint off my walls during the install and did not properly clean up after completing the install. In speaking to *****, the store manager, he was barely apologetic and spent most of the time trying to convince me that it was ok to move my belongings on top of the toilet and for them not to have moved back the items they did move. I was never asked or told about my heat being turned to 72 degrees and the items moved on top of the toilet had already been moved out of the way of the areas having carpet installed. ***** tried to get me to believe it was either my fault I did not move items under 45lbs or that the installers had no choice but to place my personal belongings including clean clothes on top of my toilet. ***** was very aggressive and hostile in talking to me despite trying to sound apologetic. ***** was rude, abrasive, aggressive, demeaning, and intimidating in our phone conversation. He raised his tone and voice several times and also interrupted me while speaking about the issues.

  Business Response

  Date: 02/06/2023

  To Whom It May ************* apologize for the lack of communication from the installers and for our manager not listening to the customers concerns. I show that we refunded the customer in the amount of $281.25 on 1/24/23 for our installers not communicating on moving a couple of items out of the way to complete the install and for not communicating about the thermostat. As far as the small scuffs on the wall, our manager offered to send someone over to the customers home to do touchups where needed. However, the customer said that was not needed since he could do that himself. Again I apologize for the frustration.

  Customer Answer

  Date: 02/06/2023

   
  Complaint: 18892133
  
  I am rejecting this response because: the change in my thermostat temperature has not been addressed at all and needs to be with the cost of gas rates. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/13/2023

  The refund that has already been processed is more than fair. The home was not 100% ready for our installers and therefore they had to move personal items out of the way. We did not charge extra for this nor did we reschedule, instead our installers moved the personal items out of the way to ensure the install would get completed. Even though we feel that the refund is fair we are always open to making sure we do what is right. If the customer would like to respond to the ******************** with a copy of his heating bill for *** 2023 we can go over his rate and run the calculations to make sure we are being fair.

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Carpet exchange installed new carpet for me a week ago. They left a large mess in my driveway which I had to clean up on my own due to nobody being available to come take care of this. It took over an hour of my time and I am still finding strands in the rocks and grass that I am having to pick up. After a small debate the owner or manager offered $100 for my time of having to clean this up. I also noted to him that the footing on a bed of mine was damaged I had scuffed walls from paint I have damaged trim boards and also a ***** in a door frame. I have reached out a few times now with no response at all to a person named ******. No offer has been made to resolve the issues. I expect this business to take full responsibility for the damage that they caused. I paid extra money to have furniture moved safely by the company. I would be willing to take either compensation for the damage caused or repair that would include picking up and delivering an exact copy of my bed frame and replacing my door trim also sanding and painting damaged trim boards. Or four compensation I would except $750.

  Business Response

  Date: 08/15/2022

  The customer was refunded in full the day before this complaint was filed. Please check your account.

  Customer Answer

  Date: 08/15/2022

   
  Complaint: 17711365
  
  I am rejecting this response because: I was compensated for my time cleaning up the mess in my driveway. I have not been refunded for damage to my property and home. The company did reach out today though and sounds like they may be having someone to repair the damaged wood. Not sure this will correct my damaged furniture. They may need to buy a new footboard from American furniture warehouse if it not back to new condition. As stated to them the bed is less than a year old. We will see what happens with the repairs. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/18/2022

  To Whom it May *************** wrong response was submitted to the BBB; within the same day of submitting the response the BBB was contacted to help correct this response. I have not heard back nor has my response been removed. ************ my deepest apology that the response you read was not correct. I can only imagine what you thought when you read it. My response is the following..We apologize for the frustration the customer has experienced. We always want every job to go smoothly and to the customers satisfaction. However, we also understand accidents can happen,so we are here to help. Mr. ***** email was received and given to the store manager who is in contact with ************ and helping to have the furniture repaired. We appreciate Mr. ***** patience and we look forward to resolving all issues.

  Customer Answer

  Date: 08/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/11/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Be careful when purchasing from this company online. A lot of the items on their site look nothing like what they actually look like in person. I was thinking of purchasing a product from them and when I realized how different it actually looked then from what was represented I emailed them asking them to hold off on shipping the item. Sent an email the day before it shipped along with a phone call the next day and the manager said he would put a stop to the shipment. I went to my local store to get thr actual product and called them back to give them an update. Come to find out the item was shipped anyway and now they are trying to charge me a $700 freight charge. Never seen something like this in my life where you ask a company not to ship something, they ship it anyway and charge you for it. Not to mention how unprofessional and rude this manager **** was when I got upset that he made the mistake of shipping the item when I emailed him the night before. Totally unacceptable.

  Business Response

  Date: 08/15/2022

  The customer was refunded in full the day before this complaint was filed. Please check your account.

  Customer Answer

  Date: 08/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased $9,500 of new flooring from the Carpet Exchange, including materials and installation. Contractor came and installed flooring, however, it left a noticeable "gap" between the floor and the perimeter molding. Contractor was getting ready to leave and I said, "wait, hold on, this job is not done, don't leave". Contractor said there was nothing else he could do and left.My wife and I went down to the Carpet Exchange the next day and met with salesman **** to resolve the problem. **** said the "gap" problem upon install is very rare. In fact, he said 99% of the time this is never a problem. My reply was simple: "since we are in the 1% of installs gone bad, I would like you to do whatever is needed to fix it". **** was not willing to have the Carpet Exchange stand behind its work and fix the issue, but he did offer a quote of an additional $1,300 to install quarter round along the perimeter walls to "hide the gap".We did not have a problem with the "gap" with the old flooring. This install created a whole new problem for us and the job most certainly was not finished. Again, I requested that for another $1,300 the Carpet Exchange should take care of the 1% exceptions, especially after we already had spent $9,500 with them. **** said they couldn't do that.Despite my dissatisfaction, we still had a problem at home. It ended up costing us over $1,000 to fix the problem, not including our own labor time. I would like the Carpet Exchange to refund us $1,000 to reimburse our cost. Not a store credit, but a refund.I would also like the BBB to post this complaint on its website so that others know when flooring installs don't come out right, the Carpet Exchange will not take ownership of the solution.Thank you.

  Business Response

  Date: 06/15/2022

  To Whom It May ***************** are building standards that builders/contractors in the housing industry use as guidelines. For example, there is a standard height of countertops and a standard height of trim placement. These standards are what we go by and in this case the customers trim was placed outside the standard causing the gap issue. This is considered a site related issue and something we cannot foresee. When a homeowner undergoes light construction (replacing flooring) there is always a possibility that something will be uncovered that the homeowner will be responsible for. The homeowner had our installer complete the work and according to a text message the installer received the work was completed successfully. We appreciate the customers business, and we hope the new floors are enjoyed for many years to come. At this time, we do not feel that any reimbursement is due since the issue was site related.

  Customer Answer

  Date: 06/20/2022

   
  Complaint: 17424443
  
  I am rejecting this response because: Since the business said we were the 1% exception, I feel they should have made it right. They did not. Please post my review on the BBB site to warn others. Thank you.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/26/2021 I bought ****ft of floor from carpet exchange, we install it on 03/12/2022 and at some point a family member notice that where the sun was hitting the floor it started to get bubbly so I took a video and head it to the store. We talk to the salesmen that help us with it since the beginning and I show him the video where it shows how much space is between and all around. He said that it was put down the right way and that he did not know why it was getting bubbly where the sun was hitting it. He also mention that they had a bad ***** back in August and that he wouldnt be surprise if we got some of those bad boxes, we also show the video to another salesman and he said the same thing. The salesman ask how it can be fixed so I said well replace the floor with something the same only different manufacture, so he said it was fine and that he would talk to his regional, he came back and said that the regional said THEY NEED TO PUT UP CURTAINS AND DONT LET THE *** HIT THE ****** so I said so I can not have the sliding door open? Thats ridiculous, the salesman said that he had to do a claim with the manufacture and they would get in contact with **** ask if we should stop putting the floor down and they said that we shouldnt so we did finish. After 2 weeks the manufacture said that they need it to go to my house and see the floor, they did go and took a piece of floor to be sent to a lab, they said that carpet exchange would get in contact with us. Two weeks passed and nobody contact it us so we went to the store and they said that they need to have a salesman go to the house and see the floor to, they did and they also took a piece of floor to be sent to the lab. At this point we where talking to the store manager and she also went to the house on April 23rd to see the problem her self and she said that now we need it to be compensated. 2 weeks passed and she said that we can only get 4 boxes of the same floor and $410.00 and to glue down the floor.

  Business Response

  Date: 06/15/2022

  To Whom It May ************** appreciate the customer working with us to get a resolution. We sent samples of the flooring to be inspected and the inspection conclusion is that the issue is being caused by site related conditions (direct hot sunlight lifting the floor). With this conclusion most companies would have said there is nothing else that could be done. Instead, our regional manager decided that customer service comes first, and we offered to give the customer a couple of boxes of material for free as well as compensation to cover the installation of the new planks. We understand how frustrating it can be when things are not prefect and when additional steps are needed to make it work.The simple fixes we have suggested are to replace the couple of planks that lifted with new planks and glue them down, hang curtains, or get a lightly tinted film to go over the sliding glass doors to reduce the amount of heat hitting the floor in this one spot. We feel that we have done more than most companies in this type of situation, and we stand by the offer we have already made.

• Initial Complaint

  Date:05/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my carpet replaced at the beginning of March. It was not installed correctly: The stairs are not nailed down on the edges, so the carpet is ****, unraveling on the edges, and there are strings sticking out everywhere.There were several stains left on the carpet by the installers.There was a huge mess left in the house, including broken glass and nails on the floor, which is a safety issue.One of the installers has a chronic cough the whole time he was here. I was required to take a covid assessment to "keep everyone safe." I do not believe my safety was considered when someone who was clearly sick decided to come into my home.I have asked several times (more than five times) for them to come fix it. They sent the same guy who originally installed it to fix it, but he said he couldn't do anything about it.So, them 1) giving me an unsatisfactory carpet installation and 2) refusing to fix the issue brought me to file my complaint.

  Business Response

  Date: 06/01/2022

  To Whom it May ************** appreciate the customer reaching out to us. We are installing carpet which is considered light construction and debris can occur. I apologize for this inconvenience and we have spoken with the installer to explain how he can do better. We want our customers to know we take our customers and employees safety seriously. We do not allow employees to work if they are sick and we do not allow installers into customers home if they are sick. A cough is not considered an illness, and a cough could be result of a previous illness. We apricate the customer allowing us to complete all repairs needed on 5/28/22.  

• Initial Complaint

  Date:05/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Carpet exchange installed carpet in our house on May 9 and 10. The crew damaged a few places, including the door stopper boards in the game room, hard wood on the basement stairs, and a few spots on the baseboards. In particular, the door stopper boards in the game room are completely detached, the door jamb is severely scratched, and a piece of the door stopper board is detached and lost.Please come to fix/replace the door stopper boards and match the existing stain, fix damages and scratches. Or provide refund to do it ourselves. Our estimate is $2500.

  Business Response

  Date: 05/17/2022

  To Whom It May ************* have a ticket in our system for a repair for this customer *********. The installer will contact the customer directly to set up a date to complete any repair needed. We appreciate the customer reaching out to us and we stand behind our products and our installation. We will make it right. Thank You.