ComplaintsforDP Media Network LLC

• Initial Complaint

  10/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We paid for a year's subscription for delivery of the Sunday paper on 8/2/21 in the amount of $195.00. Since the first week of the subscription, we have had to call on a weekly basis to have the paper delivered. It will either be delivered late or not at all. I have dates and representatives of who we have talked to weekly, as well as, emailed and written The Post complaining about this problem. We get the same canned speech, a promise to pass this onto management and the carrier, or not response at all. They also stated that our subscription is non-refundable, yet it's listed on the back of their statement that "the Company reserves the right to issue refunds under certain limited circumstances." They have failed to correct the delivery problem and we are tired of having to call weekly to get service that we have pre-paid.

  

  Business response

  11/08/2021

  We have worked with the local agent to pay closer attention to the deliveries at this address.

  We have made sure that credits were applied for missed deliveries, plus we have applied another month of delivery credit.

  We have also done a price roll-back from $195.00 to $143.00 per year.

  
  

  For future delivery issues, the best contacts are:

  
  

  John D**** - ******@denverpost.com

  Brian T******* - *********@denverpost.com  ************

  or

  [email protected]

  Customer response

  11/08/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution as satisfactory as we can hope for; although it took 12 weeks to respond to us and they still have not responded to us personally regarding the credit they mention to you. As it stands, we are on a week by week basis to see if the paper will be delivered. It was delivered on 11/7/21 without us having to call for it. And the credit and price drop they are issuing according to their message to the BBB is moot as we will not be renewing our subscription with them next year. If they want to continue to deliver to us after our account expires to make up for the hassle we've had, that is their prerogative, but we will not be renewing with them again.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  10/25/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The date of transaction was 1/21/2021. The amount of transaction was $338.00. We signed up for daily delivery of the paper. 5 out of 7 days the paper is not delivered and we call in to get the paper delivered. Sometimes the paper does not get deliverd. The account # is *********. We have called in many times about the poor service and the Post could care less. We called about getting a refund for the remainder of the subscription and they said there is a no refund policy. How can you have a no refund policy with such poor service?

  

  Business response

  12/04/2021

  We do not have regular carrier on this route.  It is being delivered by substitutes and field managers.
  
  The field managers have taken steps to improve the service.
  
  Subscriber's last payment was 01/21/21 for the period of 02/02/21 through 02/02/21.
  
  Based on credits given for missed deliveries and a extra one month credit, the current expiration date is 04/17/22.
  
  For future delivery or billing issues, please reach out to:
  
  Zone Manager   ********************* - *********************************
  Home Delivery Manager - ******************* - *********************************
  Circulation Director - *************************** - ************************************  ************
  Member Services:  *****************************************

• Initial Complaint

  10/22/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We have not received our morning paper in the morning for approximately 2 years. You can see from records that we have called every day to advise that we have not received our paper. We have gone to managers to no avail. Instead of getting it sooner, the paper deliverer will bring it later (as late as 7:00 pm). My wife has waited outside for him that is why we know the time. I have had a stroke and have asked that the paper be put on the porch where I can reach with my oxygen. He did this for 1 week right before the rates went up to ****** a month. I had contemplated canceling because of the rate. But it looked like we had someone new, but did not, same bad service after a week. Per Denver Post, we are to receive the paper before 8 am on weekdays, and 9 am on weekends. This has NEVER happened. I want the money returned for bad service for the last 2 years.

  

  Business response

  11/26/2021

  Unfortunately, we still do not have a regular carrier on this route. 

  The Denver Post is having the same challenges finding regular workers as every other company is having in this country.

  The field team confirms that delivery is being made, but it is being done later than the subscriber needs the paper.

  Each time the subscriber calls, credit is given for that day's delivery - even if the delivery arrives after the call.  These credit extend the subscription expiration date.

  We have changed the monthly rate on the subscription rate from $91.00 per month back to the previous rate of $69.33 per month.

  
  

  The best contacts for home delivery issues are:

  ********************* - *********************************

  ******************* - *********************************

  *************************** - ************************************  ************

  
  

  For other issues, please reach out to *****************************************

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩