We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Mary's Nutritionals, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    04/25/2024

    Complaint Type:
    Delivery Issues
    Status:
    Resolved
    I ordered ****'s Muscle Freeze 3.25 Order. ****** on 2/12/24, it arrived with damaged pump. I have emailed several times and also called and left numerous voicemails. To date no response. For senior citizens $50 is a lot when no viable product.

    Business response

    05/07/2024

    Hello ******, 

    I apologize for the delay in our response and that your product had a faulty pump. We have issued a refund to the credit card used to make the purchase and sent a follow up email. Please let me know if we can do anything additional for you. 

    Thank you, *******

    Customer response

    05/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    They were very responsive and made compensation.
    Sincerely,

    *******************************

  • Initial Complaint

    03/15/2024

    Complaint Type:
    Delivery Issues
    Status:
    Resolved
    Order ******, placed March 4th. It should have been shipped and received by now. I noticed on the website it says my order is "on hold." I have emailed twice as well as tried contacting the company directly through their website portal and they won't respond. I have paid for a product that I have no received. This is a birthday gift for my mom for a birthday that has now came and went. I see in my bank account that the money has been taken out of my account so I would like the product. Not surprising to see the other BBB complaint had a similar experience with this company refusing to get back to you.

    Business response

    04/03/2024

    Hello *********, 

    I apologize for the oversight and I understand your frustration. We are taking care of refunding the order and will send you an email follow-up. 

    Again I apologize that we did adequately communicate with you on this issue and please let me know if there is anything additional that I can do. 

    Thank you, *****************************

    Customer response

    04/11/2024

    The response stated they would email me and issue a refund but they never did. I was waiting on that before I accepted the response but now its been closed. Can anything be done?

    Customer response

    05/06/2024

    The company has worked this out with me and refunded me. Can you leave a more positive outcome for them? 

  • Initial Complaint

    01/25/2024

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    Order No. ****, placed on 10/29/23, was for 5 items: 1 bottle of 300 mg Hemp Tincture 1 bottle of 150 mg Hemp Tincture 3 bags of 60 count Calm and Quiet Hemp Chews Total amount paid: $157 I received only ONE bag of the chews. I called and emailed the company SEVERAL times without a substantive response. One email some months ago confirmed that there were two items missing from the order the two bags of chews which I acknowledged. I fully expected I would receive the missing items soon after and was again disappointed. I have tried several times since then to contact the company with NO Response. The value of the missing items is approximately $70.

    Business response

    02/13/2024

    Hello, 

    I apologize for the issue here and lack of communication on our part. We will refund the full purchase price and send an email. Again I am sorry for the issue and please let me know if there is anything additional that we can do. 

    Thank you, ***************************;

  • Initial Complaint

    09/18/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    Have an item on auto shipment want to discontinue further shipment continue to charge me for the item called 15 times with numerous emails during customer service hours 8 AM to ************************************************************************************************************************************ this product that I don't want

    Business response

    09/27/2023

    Hi *******, 

    I am very sorry about the difficulty with cancelling your auto-ship orders. We have cancelled all of your current scheduled auto-ships and sent an email follow-up to the address on your ****'s Nutritional's account. We will also be refunding all of the orders that shipped after July 1, 2023. Again, I am terribly sorry about our failure to communicate and please let me know if there is anything additional that we can do for you. 

    Thank you, *****************************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A-

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 5

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

4990 Oakland St Unit 110

Denver, CO 80239-2708

(310) 890-2896

Customer Complaints Summary

4 total complaints in the last 3 years.

2 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.