Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased product online. After 2weeks I contacted Merchant when the product didn’t arrive. I was told the product was in transit and needed 12-15 business days for delivery. Was given a tracking number and after looking up shipping process found that it was coming from overseas. After another week I reconnected to tracking site and found that the product was undeliverable and was at my local post office. I reached out to the company and gave them my full address again and was told to go the post office and pick it up. The next Monday I went to the post office and was told by the postal worker that no package was there and they hold the parcels 15 days before they send it back to sender. I reached out to Miracle Watt and told them what the postal employee told me that the product was not there and had never been there. Miracles Watt customer service told me it was my fault that the shipper was unable to deliver the product and to give them my address and an additional $12 and they would ship another product to me. I responded that I did not agree that shipping issue was my fault and that I had already paid for shipping and would not pay again. They sent me another email with the same response that the shipping issue was my fault. I refuse to keep sending this merchant money with empty promises that the product will be delivered. In my opinion this company is running a scam in holding the product in order to get more money from customers.

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company uses several other names for its products like power miser or Powerwatt, I purchased 4 of the one called Miraclewatt for 109.92 0n September 6,2023, and they said it could take up to four weeks to adjust and lower my utility bill. It has been almost five months since I installed them and my electric bill has been higher than it has ever been, even after setting my thermometer back to 71 degrees. Please Follow up with this for all of our American people. It is getting very, very hard to make ends meet like it is. PLEASE H E L P!

  Business Response

  Date: 02/07/2024

  The complainant has never placed an order with Comeback Commerce or MiracleWatt.  We have no record of their name or email address in our customer database. Also, we have had no interactions with this reviewer via telephone, email or otherwise. Furthermore, we do not have any product that would result in a charge of $109.92. The individual is mistaking or confusing us with another company/order.

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 units on 12/13/2022. I waited a month and saw no results. I called and someone told me that I had to wait longer to see results,so I waited longer and saw no results.I called them back again and talked to *******,and he said he could not refund any money,but he would send me 2 more units and to try them.This was on 7/17/2023. It is now 10/2/2023(within the warranty period for the new units. I called again this morning and was refused refund(says its out of warranty). The warranty time starts from the 1st order on 12/13/2022. It was some other man this time. Comeback Commerce Inc. is not a ****** based co.,but a ******** registered business.I was going to send back all 4 units in their original boxes.He refused (out of warranty) and hung up. If they had not told me to keep waiting,nothing would be out of warranty.

  Business Response

  Date: 10/02/2023

  MiracleWatt offers a 90-day refund/return policy.  Additionally, we offer a 5-year warranty on defective or damaged products. There are two separate policies here. To receive a full refund, including original shipping charges, orders must be returned in working condition within 90 days. 
  
  Our refund and return policy is prominently displayed at the bottom of every page of our website.  
  
  Our website's FAQ section clearly explains our policy.
  
  Additionally, it appears prominently during checkout.
  
  Since the product wasn't returned within 90 days, the order was no longer eligible for a refund. Our customer was kindly offered a free replacement order in the event the original order had been defective; the customer accepted the offer. Unfortunately, the refund period for this order expired some time ago and it is no longer eligible to be returned. 

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered product by mistake and received them and retuned them the very next day without ever opening the package. Followed all the procedures to return but never received my refund as promised image0.jpegimage1.jpeg Sent from my iPhone On Jun 21, 2023, at 4:54 PM, ********************* <*******************> wrote:?<****logo.png> CITRUS ************************************************************** ****************/21/2023 04:36 PM ---------------------------------------------------------------------------Product Qty Unit Price Price ---------------------------------------------------------------------------First-Class Mail 1 $8.25 Package ********, ** ***** Weight: 0 lb ***** oz Estimated Delivery Date Mon 06/26/2023 Tracking #: **** **** **** **** **** 71 ---------------------------------------------------------------------------Grand Total: $8.25 ---------------------------------------------------------------------------Debit Card Remit $8.25 Card ********** Account #: **************** Approval #: ****** Transaction #: 913 Receipt #: ****** Debit Card Purchase: $8.25 AID: A0000000980840 Chip **: ** DEBIT PIN: Verified --------------------------------------------------------------------------- In a hurry? ************ kiosks offer quick and easy check-out. Any Retail Associate can show you how. Text your tracking number to ***** (2****) to get the latest status. Standard Message and Data rates may apply. You may also visit www.usps.com **** Tracking or call **************. Preview your Mail Track your Packages Sign up for FREE @ ********************************* All sales final on stamps and postage. Refunds for guaranteed services only. Thank you for your business. Tell us about your experience. Go to: ************************************* or call **************.---------------------------------------------------------------------------UFN: 051795-0741 Receipt #: 840-59260140-3-8446373-2 Clerk: 07 Privacy Act Statement: Your information will be used to provide you with an electronic receipt for your purchase transaction via email. Collection is authorized by 39 USC 401, 403, and 404. Providing the information is voluntary, but if not provided, we will be unable to process your request to receive an electronic receipt. We do not disclose your information to third parties without your consent, except to facilitate the transaction, to act on your behalf or request, or as legally required. This includes the following limited circumstances: to a congressional office on your behalf;to financial entities regarding financial transaction issues; to a U.S.Postal Service auditor; to entities, including law enforcement, as required by law or in legal proceedings; to contractors and other entities aiding us to fulfill the service (service providers); to process servers; to domestic government agencies if needed as part of their duties; and to a foreign government agency for violations and alleged violations of law. For more information on our privacy policies visit www.usps.com/privacypolicy.This is an automated email. Please do not reply to this message. This message is for the designated recipient only and may contain privileged,proprietary, or otherwise private information. If you have received it in error, please delete. Any other use of this email by you is prohibited.Sent from my iPhone On Jun 20, 2023, at 9:46 PM, MiracleWatt Support <**********************************> wrote:?Hello *****,I'm sorry to hear the product didn't live up to your expectations. Customer satisfaction is our #1 priority and we take it very personally when we fail to achieve that goal. I have gone ahead and issued you an RMA #****** Below are your return instructions. Failure to follow these instructions can result in your Refund/Return request being delayed or rejected:Be sure to include your RMA #****** in the package or on the label Your package must include a tracking # so we can verify the order has been sent and delivered. Refund/Return requests without a tracking # to prove delivery will be rejected Visit your local **** Post Office (we do not accept *** or ***** shipments) and return your MiracleWatt order to the following address::MiracleWatt Returns PO Box 447 ********, ** ***** RMA #****** VERY IMPORTANT: You must respond to this email and confirm that the order has been returned and provide Tracking Information for the returned package. Returns sent without a tracking number or failure to provide us with the tracking may cause your refund to be lost, delayed, or rejected. We are not responsible for any lost or rejected returns.Thank you for your cooperation and, once again, I'm sorry that we were not able to keep you a happy MiracleWatt customer.--***************************** ********************** Customer Support Specialist On Tue, 20 Jun at 6:27 PM , ********************* <*******************> wrote:I need a RMA number to return all three of these devices. Thank you.********************* ************************************************* ***********:*******

  Business Response

  Date: 07/24/2023

  The customers order was refunded several days ago, as agreed, and customer was informed of their refund via email.  This complaint is invalid and should have been opened. 

  Customer Answer

  Date: 07/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/05/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While looking at their ad and getting ready to order I thought I would check and see if anything was listed on BBB about this product. As I went back to their order page to X out of if somehow I ended up ordering one. I am still at this moment on the phone on hold waiting for someone to answer so that I can cancel this order. According to the timer on my phone I have been waiting for over 20 minutes to no avail. i will continue to hold until someone answers or the phone company disconnects us.

  Business Response

  Date: 05/05/2023

  The customer placed an order on May ***************** am.   At the request of the customer via email, this order was canceled on May 5th 2023 11:28:34 am, not even 30 minutes later.

  I'm not sure why this would require a complaint with the BBB. 

   

   

   

  Customer Answer

  Date: 05/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/01/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business and the product they sell are 100% a scam. The product does not and can not produce the results the business claims it can. This business should not be allowed to exist because it is perpetrating fraud.

  Business Response

  Date: 12/01/2022

  Thank you for your contact and I'm happy to assist you.  Keep in mind we have a 90-day money back guarantee if, for whatever reason, you are unsatisfied with your purchase.  
  
  I can't find any MiracleWatt orders using this email address.  
  
  Do you have your ORDER NUMBER or EMAIL ADDRESS used to place the order?