Complaints
Current Alerts For This Business
BBB files indicate a pattern of consumer complaints filed against this business. Consumers primarily report concerns around billing or collection issues, customer service issues, and advertising issues. Regarding billing or collection issues, consumers state they receive parking tickets even though they pre-pay to park and display their receipt properly. Additionally, some consumers state the business does not clearly explain what the charges on their ticket are for or why the total is often double what the fine is. Similarly, consumers claim that they encounter difficulty when attempting to contact the business to dispute a parking ticket. Consumers state there is only an option to leave a voice message when calling the business and the recording indicates you must email or fax in your dispute as the business will not discuss it over the phone. Additionally, some consumers state that the business fails to respond to their emails in a timely manner or sometimes even at all. Lastly, consumers state the business fails to display parking signs that indicate it is a private lot that requires payment. Some consumers further allege that the lot they park in is adjacent to another parking lot and it’s unclear which kiosk you must pay for the lot you’re parking in.
On July 2, 2019, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of July 31, 2019, BBB has had no response.
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