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Business Profile

Parking Attendant

Time Park, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Attendant.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid to park in a parking lot at *****************************************************. I paid $20 for 24 hours parking. I arrived at 7:40 A.M. and left at 156. I received a notice. #TPDEN-178153 that I did not pay. I no longer have the receipt provided by the machine on the parking lot. I did not realize I needed to save that. I did respond to the notice and attached a screenshot of the payment from my credit card. I received an email back saying I did not pay. On top of the $20. I paid, they want me to pay $97 penalty.

    Business Response

    Date: 03/28/2025

    Please see the attached receipt.

    "Q" was entered into the paystation as the license plate number on March 3rd.  The correct license plate number was "******".

    The parking notice will be voided.

    Thank you

     

  • Initial Complaint

    Date:02/26/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One of our staff members parked at one of Time Lots' lots (***************************************) and did not receive a receipt. We paid for parking on Wed, February 19th around 1:30pm for a car with the license plate *******. Getting this receipt is super important for documenting purposes. I've tried calling ************ on 10 different occasions and emailing ************************************************* twice and have not been able to reach them. My calls and emails occurred on February 20th and February 24th, 2025.

    Business Response

    Date: 03/04/2025

    *******,

    Attached please find the receipt that was requested.

    We apologize for the delay in providing this documentation.

    Time Park LLC

     

    Customer Answer

    Date: 03/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:11/10/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered the parking lot at around 2:30pm in a blue ****** Altima lic# CNP991. I entered my secured credit card and notice an amount I did not want to pay, so I immediately canceled. To my surprise an unauthorized transaction in the amount of $18.00 was made.

    Business Response

    Date: 11/18/2024

    Time Park will mail a $18.00 reimbursement check to the address associated with the complaint.

     

    Customer Answer

    Date: 11/25/2024

    Has been resolved thank you

  • Initial Complaint

    Date:11/05/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I continue to receive harassing message about me owing this company money for a parking ticket. Their collection agency is absolutely useless. I got on the internet and realized that this business has an F with the BBB because of how horrible they are. I am not paying this company a ****. All of the machines were off. I even tried to see if there was an app or an attendant to talk to. The guy that was there stated the machines were not working and to go ahead. A parking attendant LET ME GO. Consult with your staff before putting someone in collections! Get rid of this amount or you will be seeing my attorney in court for much more than $85. You all are ridiculous

    Business Response

    Date: 11/06/2024

    Time Park LLC does not offer free parking.

    Time Park LLC does not have on-site attendants that offer free parking.

    Please contact Parking Revenue Recovery Solutions (PRRS) to dispute your parking notice. Their email address is *************************************************************** .

     

  • Initial Complaint

    Date:09/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Parking meter WAS NOT WORKING, Tried to pay with CC several times and even had another person attempt to pay. No Notice or signage was on the meter. Now I owe $80, what a scam company. how convenient to charge $80 for a $10 parking fee, especially when they can't even keep their equipment in working order. They should be forced out of ****** for immoral practices and theft.

    Business Response

    Date: 09/30/2024

    Time Park does not offer free parking at any locations in downtown.   All Time Park locations in ****** have signage with instructions on how to pay.

    This complaint may not be further investigated without your ********************************* notice number.

     

     

     

  • Initial Complaint

    Date:07/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 23, 2024, me and my fiance parked at the time park location on 1265 *******. There was an issue with the pay station and we ended up double paying for our parking. I reached out to the number and email on the station and both forms of communication proved to be a dead end. When I call, there is no answer and I cant even leave a message because their mailbox is full. There was no other phone number to call so I tried to email and I got two responses on at least 5 emails to them Starting July 5, 2024. I was sent a reimbursement check on July 18, 2024 that was not the full amount of the parking charge. When I asked for clarification on July 18th, July 23rd, and July 30th, I have gotten no response, no follow **** or anything. This lack of communication is extremely upsetting. Dont park at a time park station and have a problem because they wont be able to fix it unless its taking your money.

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 7/22/2024 Time of Transaction: 4:57 a.m.Location of Transaction: 1424 ********************* Lot Plate: CWG7857 (*************)Parking location: Parked in corner of lot right beside a camera ************* Tucson)Issue: When I tried to pay online like I do twice a week, there must have been a glitch in the system. It said there was an error so I submitted my payment again. I realized after restarting my phone and logging back into the system, that it had charged me twice (so it was submitted as more time). I called the number online that it showed *************) and left a message. I also sent a message from the receipt page stating the issue of the double pay. I never received an email or call back. I got an email (attached) with the receipt showing they still charged me $32.39 instead of the usual $16.39 that I am charged to park there. I tried reaching out again and still no response. I stated that I parked my car around 4:58am and left the lot before noon the same day. Being that I park right beside the cameras, they should easily be able to see that on the cameras. All I am asking for is return of $16.00 that I should not have been charged for.

  • Initial Complaint

    Date:07/15/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We parked our rental car in the lot on 18th and ******* on 5/10/24, 5/11/24, 5/12/24, 5/13/24. We received 4 tickets form the company we rented the car from that came from this company. Ticket numbers TPDEN-******, TPDEN-******, TPDEN-******, TPDEN-****** license plate ******. I have been emailing with the company to try and get these tickets resolved. It has come to my attention that we did not pay for 5/13/24 ticket number TPDEN-****** and they offered a lesser payment of $67 instead of the $87 if paid within 14 days, which I have tried multiple times to call and pay. You can only leave them a voicemail and wait for them to return your call. As far as the other dates in question I have emailed over my bank statements that show the amounts paid and dates, they are requesting the original receipts from them showing the license plate number. After reading a lot of the complaints and talking to my sister-in-law who also received a ticket for the same time as us they don't send receipts to be able to show. She was able to provide her bank statement and had her ticket overturned. I am not sure why I am getting the run around and no response back to my emails. I have paid for the parking and emailed over my bank statements already, I was able to park in 3 different lots with no problem but this one got a ticket for every day.

  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I received a parking citation (TPDEN-200790) 87$ on 5/29/2024 at 1244 AM. I feel this citation is completely unfair and frankly I feel taken advantage of. I was on a business trip to downtown ****** only staying one night in the hotel just next to this parking lot. I was told by the hotel valet that I could park in this parking lot but the only disadvantage was to be charged twice. One time up until midnight and then again I would be charged a second fee for after midnight. On the kiosk I was only given the option to pay until midnight. There was no other option to extend my payment or timing into the next day to cover it. I chose to use this lot as I am a single female and do not feel safe nor comfortable out alone on the ****** streets at midnight. I had every intention of paying such fees for up until midnight and then the day rate the next day as this was cheaper than the 60$ a night for valet at the hotel. Not only is receiving this citation disheartening that I again as a single female am expected to wake up in the middle of the night and go out over a block away from the hotel to the pay kiosk to renew my parking but it also speaks to the type of company that is being ran. I was out at my vehicle to leave for my work place at 6 am and like I said before had every intention of paying the day fee again on 5/29/2024 for my rental car parking through the night in order for me to be safe.

  • Initial Complaint

    Date:05/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received five (5) tickets from this parking company since September 2023. All of them were dismissed because I had proof of payment, either the paper ticket or the time stamp on my phone. I am currently fighting the fifth ticket, for which I also have proof of payment, but now they are asking for a "receipt" which the parking company does not give; or at least I have never been able to find one. I was told to contact TimePark directly but there is no phone number listed for them that I could find, except on this BBB website (thank you). The price to park in this lot (16th and *******) has gone from $13 to $17 which is ridiculous and then they have the gall to issue you a bogus ticket for $87. This has happened to multiple co-workers of mine as well. If you are parking in a TimePark lot be ready for a big hassle if they say you didn't pay to park.

Time Park, LLC is NOT a BBB Accredited Business.

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