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Business Profile

Perfume

Glo Skin Beauty

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    12/14/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I have made three attempts to contact Glo Skin Beauty regarding my very first order with their brand. I've never had to contact the Better Business Bureau before about a company's customer service but GSB's products are quite expensive and this has been a very unpleasant first experience ordering from GSB--especially because the products I purchased were meant to be Christmas gifts. I have asked for them to kindly provide me with an address to return the products to for a refund to my original form of payment as soon as possible but I have had no luck. They claimed to be sending me a return label and that never happened. Thank you SO MUCH for your time and cooperation with my efforts. I hope you and your family have a lovely holiday. My Glo Skin Beauty order number is: #**********.With gratitude,*******

    Customer response

    12/23/2023

    Hello, BBB~

    Thank you again for your kind help with my efforts to secure a refund from Glo Skin Beauty. I still have not heard back from them regarding the refund I requested. Should I be concerned that so much time has elapsed and even with contacting you they have not even attempted to resolve this issue? I'm worried that if more time goes by they're going to be even less likely to refund me. I appreciate your feedback on this.

     

    Happy holidays,

    *******

    Customer response

    01/05/2024

    Hello and Happy New Year! I'm wondering if I have to be concerned about receiving a refund from Glo Skin Beauty considering how much time has gone by since I filedmy complaint with you. This is my first time having to do this and I'm just hoping that it's still possible for me to get my money back from this company. THANK YOU SO MUCH!!!

     

    With gratitude,

    *******

    Customer response

    01/08/2024

    THIS ISSUE HAS BEEN RESOLVED. THANK YOU!

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A+

This business is not BBB Accredited

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Contact Information

600 W Bayaud Ave

Denver, CO 80223-1802

Visit Website
(800) 903-4321

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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