Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a water heater put in by Brother's Plumbing 06/19. On 3/8/22 pilot light went out. Brother's came out and replaced heat sensor. On 3/14/22 pilot light went out again. Brother's came out again found nothing and reliant. On 3/22/22 pilot light went out again. Brother's came out again reliant it. On 03/30/22 went out again. Brother's came out again and this time replaced vent on roof. On 4/3/22 pilot light went out again. During the last 4 weeks of this issue I have been in contact with the manager Mic and owner ******. I did not receive a call back from Mic until after 3 different attempts to reach him with no acknowledgement about not returning the call. When I spoke with ****** about my concerns he disregarded them and didn't acknowledge my concerns other than to tell me he doesn't wake up every morning thinking how he is going to **** me off. Mic is supposed to be contacting the manufacturer and get back to me.Business response
04/14/2022
On Tuesday 04/05 ****** met *** (from ********) on site at 7:30am sharp. It was determined that the combustion air for the furnace installed 2 months ago was not antiquate. HVAC was scheduled to return and re-do the venting for the furnace (4/13). Additionally, for the water heater- combustion air was added, the water heater room was sealed from the crawlspace where the furnace was and we added a floodstop (at no charge, a **** dollar value) because the original install had the drip pan terminating into the crawlspace.
****** was on site for an entire day to make these corrections. We have not heard back from the client, all appears to be working.Initial Complaint
09/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
08/10/2021 - Called Brothers Plumbing to investigate leaking outdoor spigot. I tell Joe (plumber) spigot is high pressure. He doesn't check pressure because he forgot to bring his pressure gauge. Suggests new spigot for $600. Pay $70 for visit, schedule new spigot installation. 08/23/2021 - New spigot installed for $600 8/25/2021 - new spigot leaks profusely from handle when on. 8/29/2021 - Brothers plumbing replaces washer in spigot that has failed. No charge. Does not check pressure of spigot 09/01/2021 - Spigot begins leaking again. 09/11/2021 - Brothers returns, checks pressure, determines that pressure from city is higher than they anticipated. Say they cannot guarantee spigot won't leak. Suggest alternate fix for $470. I'm out $600 for a new spigot I don't need and still have the same problem they failed to solve.Business response
09/15/2021
A manager, called and Mr. ********** on Saturday 09/11 and left him a message and then talked to him on the afternoon of Tuesday 09/14. Mr. ********** is scheduled for us to return on Thursday 09/16 to take care of this and resolve the issue for him.Customer response
09/16/2021
Better Business Bureau:
I called Brothers to give them the opportunity to make it right and Justin immediately volunteered to fix the original problem (water line bypassing pressure regulator). The work was completed today and I am fully satisfied.
Everybody makes mistakes, but not everybody owns up to them and fixes them. Brothers Plumbing did.
Sincerely,
******* **********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
6201 Broadway
Denver, CO 80216-1032
Business hours
Today,6:00 AM - 8:00 PM
MMonday | 6:00 AM - 8:00 PM |
---|---|
TTuesday | 6:00 AM - 8:00 PM |
WWednesday | 6:00 AM - 8:00 PM |
ThThursday | 6:00 AM - 8:00 PM |
FFriday | 6:00 AM - 8:00 PM |
SaSaturday | 7:00 AM - 8:00 PM |
SuSunday | 7:00 AM - 8:00 PM |
Customer Complaints Summary
12 total complaints in the last 3 years.
5 complaints closed in the last 12 months.