Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Date: 5/16/23 I had King ********************** and Plumbing come out to my house to look at putting in a sump pump in our window well. I agreed to move forward with them and signed an agreement to move forward. This was at 5 pm on 5/16 and at 8 am the next morning 5/17 - I canceled the job. I received a call later that morning from King ********************** and Plumbing and they informed me that they were going to charge me a 25% fee for canceling the transaction. They never explained that to me when I agreed to move forward that there were any penalties . The salesman presented the agreement to me on his tablet and never showed me any of the terms and conditions or explained any penalties. I was not given a copy of the document and again was never told about the 25% fee they were going to charge if I canceled the transaction.I have called the company and they stated they were not willing to make an exception. I have also called my credit card company and will dispute the charge.Business response
05/30/2023
Attached is a copy of the invoice that shows the date that the refund was issued. Also at the bottom of page three are the terms and conditions for cancellation.
The customer signed the invoice on 5/15/23, giving authorization to start the repair as well as acknowledging the terms and conditions. The customer called on 5/16/23 requesting to cancel the repair and he was advised that there would be a 25% cancellations fee because the technician had already purchased the parts needed for the repair. The customer was upset about having to pay the cancellation fee, so after further consideration he was issued a full refund on 5/19/23. The office also called him on 5/19/23 letting him know that he was given a full refund.
Initial Complaint
10/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This will be the 3 rd time with the same problem of fixing a pipe in my floor . Hot water line running through a concrete slab foundation . Had it repaired in 2019 AND 2020 .Customer response
10/20/2021
Thanks for helping with the issue . The work is being done and the Derick the person who did the job before is very understanding and a great Plumber . Was a miss understating on my end . Thanks alot ******
***ALL SUPPORTING DOCUMENTATION REDACTED BY BBB***
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.