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Complaint Details
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Initial Complaint
05/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Date: 5/16/23 I had King ********************** and Plumbing come out to my house to look at putting in a sump pump in our window well. I agreed to move forward with them and signed an agreement to move forward. This was at 5 pm on 5/16 and at 8 am the next morning 5/17 - I canceled the job. I received a call later that morning from King ********************** and Plumbing and they informed me that they were going to charge me a 25% fee for canceling the transaction. They never explained that to me when I agreed to move forward that there were any penalties . The salesman presented the agreement to me on his tablet and never showed me any of the terms and conditions or explained any penalties. I was not given a copy of the document and again was never told about the 25% fee they were going to charge if I canceled the transaction.I have called the company and they stated they were not willing to make an exception. I have also called my credit card company and will dispute the charge.
Business response
05/30/2023
Attached is a copy of the invoice that shows the date that the refund was issued. Also at the bottom of page three are the terms and conditions for cancellation.
The customer signed the invoice on 5/15/23, giving authorization to start the repair as well as acknowledging the terms and conditions. The customer called on 5/16/23 requesting to cancel the repair and he was advised that there would be a 25% cancellations fee because the technician had already purchased the parts needed for the repair. The customer was upset about having to pay the cancellation fee, so after further consideration he was issued a full refund on 5/19/23. The office also called him on 5/19/23 letting him know that he was given a full refund.
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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