24 Customer Reviews
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Review from Donna M
1 star04/09/2024
We filled out a rental application and never heard back if our application was accepted and never received a lease. A week later the company sent threatening letters saying we owed $2,500 for the over due rent and threatened to refer us to collection agency and report us to the credit bureau. AVOID AT ALL COST!
Four Star Realty & Property Management, Inc. Response
04/15/2024
*****, We believe your issue to be resolved at this time after communicating with our Denver office Director, *******************. Please feel free to reach out directly if that is not the case. You have been removed entirely from our system and will receive no additional communication from our office regarding this property. No rent or payments are due and all personal information will be shredded. This can serve as your documentation that ***** applied to take over a lease at a property on **** but never signed to move forward with the obligation and therefore has been terminated from our system.Review from Kenneth U
1 star02/14/2024
This company was shady as all get out. They made all kinds of promises, then tried to make me switch apartments just after moving in. I told them I would switch in the first week, but not later after I was settled. The lease was for less than a year anyhow. After the end of the lease the price was going to go up more than 50%! They wanted me to wait two months before moving and would not make any other accommodation. I said fine, I am not moving then. They harassed me relentlessly and people entered my apartment illegally--sometimes while I slept. I literally made a deal with them to move out after five weeks because it was so bad. What is more, I have been trying to get off their email mailing list for two years now. They just keep spamming me.Four Star Realty & Property Management, Inc. Response
02/15/2024
*******, While we appreciate your feedback, we are sad to see that your experience left much to be desired. This community experienced a remodeling schedule that required all tenants to relocate from specified areas to accommodate renovations with as little impact as possible, but we do understand the discontent you experienced. Any current guest card information will be closed out to ensure you are not receiving email notifications moving forward. We currently have new staff on site and we are very much looking forward to creating more positive experiences in the future.
Review from Anna B
1 star11/21/2023
They don't even deserve one star. Moved my son into college housing summer of 2021 when it was owned by the previous company. He signed a lease with the understanding he would have access to the all of the amenities promised. After moving in he was told those amenities were being closed down (it turned into a community attraction that made parking impossible) and then the property was switched to Four Star and separated from the half of the complex that included any and all amenities. He still paid the same, wasn't given what he was promised when signing his lease, the lease was never updated or adjusted to reflect the ownership change, and he had no damage when moving out in 2022 (which coincided with my husband's death) and we had no reason to ever believe there was an issue with his apartment since he spent hours cleaning it from top to bottom.Now almost a year and a half later, my son is getting calls from a collection company saying he owes Four Star $600. We NEVER received a bill but suddenly they know how to contact him after they've put him into collections? This company is preying on young college students and ruining their credit regardless of whether they leave the apartment spotless or not. They didn't even do an addendum to the original lease that was signed and are now able to come after him? Not one call, email or letter in the mail in 15 months and suddenly creditors are banging the door down. This company is despicable. And all of this as we're still reeling from my husband's passing last year. Way to kick people when they're down.Four Star Realty & Property Management, Inc. Response
11/27/2023
Hello, Thank you for taking time to voice your concerns and issues. I'm sorry to hear about the loss to your family. ****** did not provide us with a forwarding address to physically mail his statement out to, but it does look like it was emailed to him on 9/28/2023 as well as it being uploaded to his portal on the same day. I have reviewed the charges on his account, and it looks like there was a $55 charge for keys that weren't turned in, a $160 charge for a hole in the bedroom, a $151.67 for touch up painting the room and common room, $110.11 for carpet replacement in his room, and $126.67 for cleaning the room and common room.
I reviewed the pictures you sent in from his move in -- thank you! I can clearly see from the photos that the carpet was already in disrepair when he moved in, and I am happy to take that charge off the account for you. I can also see that the apartment wasn't painted up to par so I will be happy to remove that charge as well. There were several personal items left in the common area, such as a wet floor sign, and laundry items. I have attached those pictures, as well as those of the bedroom.
If you would like to discuss further, please feel free to call me at ************. I'd be happy to speak with you!Review from Elliot A
1 star07/06/2023
Do not rent through four star if at all possible. Especially not ***********. ******* (the property manager) is incapable of proper communication, and you will be charged incorrectly and inconsistently for maintenance charges, like $120 for an above stove light bulb replacement. I released a was unaware my payment date changed, and was charged a late fee for that that was not forgiven despite circumstances. Avoid ******* and Fourstar at all costs, its not worth the mental health frustrations.Four Star Realty & Property Management, Inc. Response
07/14/2023
Hi ******,
We are sorry to hear that you had trouble reaching *******. Our Property Managers do occasionally step away from the office to enjoy vacation time with family. In these cases, we welcome you to call our Four Star hill office at **************. We have a full team of Property Managers that are readily available to assist you. We do encourage all applicants to read the lease thoroughly so that they can familiarize themselves with our policies and procedures. Rent is due on the 1st of each month and was not received from you until August 27th; however, we show that the late fee had been waived as a one time courtesy. There was also a credit recently posted to your ledger for the appliance bulbs. Accounting errors are sometimes made and we appreciate your patience as we work to resolve these issues on our end.
Kind regards,Review from Tommy B
1 star07/01/2023
Doesnt communicate. Extra fines for no reason and charging the wrong unit. Wouldnt be mad if it was 50 or so a month. But when its upward of 300 If you can avoid them do it.Four Star Realty & Property Management, Inc. Response
07/07/2023
Hello *****. We apologize for any frustrations we may have inadvertently caused you. We show that your account was recently assessed a $50.00 charge for failure to place your utilities in your name as stipulated by your lease agreement. If you feel this charge is incorrect or you have any other questions, please do not hesitate to contact us. We are not finding that we have received any communication from you regarding charges to your account, but would be more than happy to assist you should those still exist.
Thank you, Four StarReview from Jen M
1 star06/22/2023
Where to start, I read the reviews. Four Star reputation in *******, ******** is the stuff Urban Legends are created.Some urban legends take the form of facts that turn out not to be true. Others are passed along as stories. Some urban legends are intended to be cautionary tales that serve to warn people about certain types of people or behavior. Other urban legends are purely for entertainment.However, Four Star has earned every accolade for being the WORST property management company in *******.As a renter myself throughout college, post college and into my early years married, never had I experienced such a horrific experience interacting with professionals touting themselves as Property Managers as I did securing rent for my son in *******. These divisive, demeaning, dishonest people, namely *************************** representing Four Star, did nothing but perpetuate a culture and community of deceit as soon as we signed the lease agreement.******* did not extend hospitality, kindness, nor respect during our time with Four Star. She avoided our calls, failed to respond to emails, and refused to honor our terms of agreement put in place for subletting. ******* actively hid behind legal jargon that she used to suit her purpose even when she used the law incorrectly. It is disappointing that property owners continue to list with Four Star. Four Star will not be forced to change their behavior with clients until owners list their properties with another Realty and Management company in ********. *************************** and Four Star are not representing your property to the fullest potential and shroud the process of living in a beautiful home with terrible customer service. I truly believed that my experience working with Four Star would be different then what I read on the Internet. I was wrong.Review from April S
1 star06/05/2023
Bait and switch! Beware! *********************** shame on you! Make it right.Review from JAVIER A
1 star05/25/2023
754 **** 18th St Believe me they are horrible. I am not renewing next year and they want me to sign a lease transfer and charge $500.Management team is a predatory team.Review from J N O
1 star05/02/2023
The WORST property management company I have ever dealt with. Not only are the people at Four Star incredibly unprofessional, they are incredibly shady and predatory as well. When we moved Into our apartment, it was filthy. Our feet were literally black after walking on the floor once. The apartment was not in great shape (cracked screens, scratches on the floor, caulking peeling off the shower, disgusting air filters, the list goes on...and on). All of these issues were thoroughly documented which they seemed to fail to acknowledge, yet they still tried to make us pay for some of these items through our safety deposit. We had to deal with so much bulls**** from this company...we didn't even get our mail keys until a month after we moved in despite calling them every single week! Whenever we did have maintenance workers come out (for mice infestations and our keys) even they told us that Four Star is basically a slum lord and we should never rent from them again. Truly despicable people working for this company. If you can help it, never ever rent from them. You will definitely regret it.Four Star Realty & Property Management, Inc. Response
05/03/2023
Hello ****, thank you for sharing your experience, and that is certainly not the impression we want you to walk away with. We understand your frustration with the charges applied after your move, but please know they were applied only for the necessary work to bring the home back to leasable condition. Our management team will be happy to work through any charges against your security deposit that you feel the need to dispute, and come to an amicable agreement between both parties. Should you like to move forward with this process, please contact our office at ************** or ***************************************************. Thank you again for your feedback, and we hope to hear from you soon.
Sincerely,
Four Star ManagementReview from Anna H
1 star05/02/2023
I have never written a review before until this moment. Please do not sign a lease with Four Star! I have been renting for over ten years and not once have I ever not gotten a full security deposit back. Four Star refused to give us our full security deposit back even when we moved into a dirty unit and spent days cleaning. The floors were so dirty that our feet were black when walking on them. They had the nerve to charge us for a "cleaning fee" when we moved out after we left it in better condition than when we moved in. Throughout our time there we had to deal with daily mice in our apartment and it took so much of a fight to get out of our lease. They also charged for paint touch up when our walls needed that when we moved in. They will take any opportunity to charge you. It took months for us to get our mail key and during that time we had no access to our bills or important items that were being mailed. Anytime we took a shower the water would get cold in minutes. We have been in touch with management regarding our security deposit and they have not helped. This business takes advantage of people. I am just on here to warn people. I do not want anything from them. Please think twice about renting with Four Star.Four Star Realty & Property Management, Inc. Response
05/03/2023
Hello ****, thank you for sharing your experience, and that is certainly not the impression we want you to walk away with. We understand your frustration with the charges applied after your move, but please know they were applied only for the necessary work to bring the home back to leasable condition. Our management team will be happy to work through any charges against your security deposit that you feel the need to dispute, and come to an amicable agreement between both parties. Should you like to move forward with this process, please contact our office at ************** or ***************************************************. Thank you again for your feedback, and we hope to hear from you soon.
Sincerely,
Four Star Management
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