Reviews

Review Details

• Review fromRyan F

  Date: 08/02/2024

  1 star
  Just went through the process to apply for a condo, filled out the application, paid the fee, submitted additional documents. Got an email letting me know I was approved for the condo and the lease would be sent shortly. Later, I received a call from KeyRenter saying the email was a mistake and another applicant had been approved instead of me. What kind of **** poor management is this? I understand that mistakes happen, but thank God I hadn't started getting services prepared for it before finding out. I called back to get my application be refunded for the trouble, and, as expected, was told they couldn't refund it. DO NOT USE THIS COMPANY! Absolutely 0 stars for not having their information straight and organized. I can only imagine that everyone else who applied got the same approval email from this disorganization. This is terrible organization and management!

• Review fromNick J

  Date: 03/23/2023

  1 star

  Nick J

  Date: 03/23/2023

  Key Renter was by far one of the worst property management companies we've had to work with. That said, be prepared to be lured in early. They have an amazing initial presence and are happy to get you caught in their web - good photos, speedy communication, due diligence with tenants... once the tenants are in there, it is almost like you're working with a different company.Where to start? We made an arrangement with them early on to do an additional charge each month from Spring through Fall for yard maintenance. They were happy to take that additional revenue each month but they did not maintain the yard. There were weeds, it was unkempt, it was not mowed, parts of it were dying. On the few occasions that we would see it, we'd have to remind them of this agreement. At one instance, they mentioned it was the tenant's responsibility and we had to remind them of the agreement and the money they had recently subtracted for yard maintenance.When they would do routine inspections, we would never receive pictures despite paying for them and we would have to follow-up numerous times to get any evidence that an inspection was done.The staff turn over every few months. I cannot tell you how many property managers we have had. That has led to inconsistent communication (or complete lack thereof), as well as abhorrent behavior on more than one occasion.Upon the tenants leaving, the inspection they performed was generously lackadaisical. We had to show them areas of damage and they were completely unreliable to provide fixes.This group is full of complete swindlers. I would not recommend them to anybody that I know. In fact, I'd go out of my way to ensure strangers never used them either.

  KeyRenter Property Management Denver

  Date: 03/30/2023

  Dear *************************,We are sorry to hear that your experience with Key Renter was not up to your expectations. We take all feedback seriously and strive to improve our services. We apologize for any miscommunication or lack of follow-up regarding yard maintenance and routine inspections. We understand that these are important aspects of the service we provide and will work to ensure that they are addressed in a timely and satisfactory manner.Regarding staff turnover, we acknowledge that this can be a challenge for property management companies. However, we are committed to providing consistent and reliable communication with our clients. We apologize for any inconsistencies that you may have experienced and will take steps to improve our internal processes.Finally, we regret that you were dissatisfied with the inspection performed upon the tenants leaving. We aim to conduct thorough inspections and provide timely repairs as necessary. If there were areas of damage that were not addressed, we apologize for any inconvenience and will work to rectify the situation.Thank you for bringing these issues to our attention. We value your feedback and will use it to improve our services.