Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is supposed to return a security deposit and has not, they are also supposed to market out my apartment and has not, I cannot get a hold of anyone and there is not a phone number listed. Emails do not get answered and I have been attempting to get in contact with someone since last week. I am losing money everyday with this company, they agreed to market my property after it was ready...it is ready and now they have become unresponsive. I cannot get anyone to contact me at all and it is highly frustrating and unprofessional. All of their recent ****** reviews say the same. I do not know what else to do here. Please help. THey are holding me hostage.

  

  Business Response

  Date: 07/11/2023

  Hi *****,

  Thanks for reaching out. Given that we've already been in communication and currently marketing your property, is there anything else you need from us? 

  It sounds like you'd like to cancel your service with Nomad, which we can absolutely accomodate. Please let us know if that's how you'd like to proceed.

  Thanks,

  Nomad Team

  Customer Answer

  Date: 07/11/2023

   
  Complaint: 20298633
  
  I am rejecting this response because:

  I want Nomad to market my property, I have already reached out to your CEO and instead of solving the issue you are just trying to get rid of me to avoid paying my guaranteed rent which is your number one selling point for your company. We have an agreement for one more year and you are not getting out of it. This is highly inconvenient for me, I need my property marketed by Nomad ASAP. 
  

  its a shame I had to get the BBB involved to get a response from you.

  I want my guaranteed rent and I want my property marketed so it can be rented. Do your job and be responsive and there wouldnt be a problem. 

  Sincerely,
  
  Taran 

  

  Business Response

  Date: 07/20/2023

  Hi *****,

  We are sorry to see you go, but we abided by your request to cancel your contract with us and we returned the portion of the security deposit to you that you were entitled to (we unfortunately could not approve the Chik-fil-a charges). If there is anything else you need, don't hesitate to reach back out. 

  Thank you,

  Nomad

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I recently moved into a place in the beginning of December. On the 1st of ******* our basement flooded. Flooding my room and the second full bathroom. 13 days have passed and all that had occurred is the removal of carpet and dehumidification. At this time they are trying to tell me I still owe them full ******* rent in full. My roommate and I have been withholding it because it was to our understanding they were trying to determine a concession. They have now told us we owe full rent for a half a home and no timeline of when this will be completed. They also are now saying the home is a 2 bedroom, even though in the listing to this day and our lease it is listed as a three bedroom. Nomad is supposed to mediate and ensure that I as a tenant am treated fairly. Which we are not being. It is the 25th of the month now and the only thing to happen since is carpet removal, some testing (with no results to let us know there isnt a lack of mold) and an estimate. Yet we are expected to pay ******* rent in full with late fees. Hence we have been witholding rent due to the fact we know Colorado Law, and our rights. Thank you and respectfully,***********************

  

  Business Response

  Date: 04/10/2023

  Hi, Thanks you for detailing your experience -- we take feedback like this very seriously and work closely with our property owner partners to ensure they are providing a consistent & reliable experience to their residents. While we cannot impact the behavior of the owners on our platform directly, we do help them by providing maintenance support, giving them access the Nomad Home Standards and a variety of other services.

  Again, we are so sorry to hear about your experience with this property owner who uses the Nomad platform. While we do our best to support the tenants who use Nomad, we are just the software that the property owner uses. We will continue to do our best to hold our property owners accountable to the needs of their tenants. Thank you for taking the time to write this review and please don't hesitate to reach out to us directly with any other questions or concerns.
  Submitted: 04/10/2023

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nomad Leasing began renting our property at ************************************************** 10/10/21. They have their own property management company that we decided to use. Peak Properties was the original property mgmt company and 4/21 Nomad stopped using Peak Properties and started using **********. Our property was then assigned to the new property mgmt company without our consent. In August of 2022 I stopped by property and discovered that the sprinklers were never turned on for the summer. We had record heat in ****** and the lawn, which is about ****sq was completely dead. I contacted 8 Z rentals and Nomad and they said they had to research it. ********** then claimed that it was the tenants fault and that we should talk to Nomad about getting back our deposit to fix the lawn. Nomad said they needed to talk to ********** and would get back to me. Neither Nomad or ********** would return my calls or emails. The Lease ended 10/31/22 and ********** then had to email me regarding the end of the lease and they claimed that the original property mgmt company, Peak Properties, were responsible for not turning the sprinklers on. The property was vacated 10/31/22 and nothing has been done to remedy to situation. Nomad has stated on their master lease that the lawn be in the same condition at the end of the lease as it was when the tenants took over. Clearly the lawn is not in the same condition. Nomad refuses to answer my phone calls or emails. ********** says they can't do anything because it was not their fault. This has been going on since August and is ridiculous. They were hired to manage my property. They mismanaged it and now they will not find a solution or even discuss it with me. I want them to either re- sod the property or give me the money to get it done myself.

  

  Business Response

  Date: 04/10/2023

  Hi, Thanks you for detailing your experience -- we take feedback like this very seriously and work closely with our property owner partners to ensure they are providing a consistent & reliable experience to their residents.As you note in your complaint, Nomad is not a property management company. We provide financial protections to our owners (in the form of our rent guarantee and our property protection plan as examples), but we do not provide management services. For owners who are not able to manage their property on their own using the Nomad platform, we recommend that they hire a local property manager. We are sorry that your experience with 8Z was not a positive one. We do not have any relationship with 8Z beyond as a referral partner, but we are happy to introduce you to another property manager. Please let us know if you'd like to discuss further. 
  Submitted: 04/10/2023
  

• Initial Complaint

  Date:11/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From October 2022 through November, they made 1 fraudulent charge to my account and sent 2 invoices for maintenance service that I didn't approve of going through their venter. I hired a professional cleaning company before renting, and my first tenant didn't make any maintenance claim during his first-year contract. Out of the blue, Nomad deducted deep cleaning fees after he moved out.In their system, my property was marked as dirty a year ago, and it is required to pass their inspection. (really, year after?) My property passed their inspection for 2nd tenant, but I found out that they never performed that non-sense cleaning. The cleaning crew never got in because the electric service was out, and the keypad never worked.I got two more invoices from their vendor that I never approved through their maintenance portal. They have a dysfunctional management system.They are adding unnecessary service for charging a landlord, and Nomad and their vender didn't communicate with me during the process.

  

  Business Response

  Date: 04/10/2023

  Hi, Thanks you for detailing your experience -- we take feedback like this very seriously and work closely with our property owner partners to ensure they are providing a consistent & reliable experience to their residents. As you know, Nomad is not a property management company. We provide financial protections to our owners (in the form of our rent guarantee and our property protection plan as examples), but we do not provide management services. For owners who are not able to manage their property on their own using the Nomad platform, we recommend that they hire a local property manager. We are happy to introduce you to another property manager. Please let us know if you'd like to discuss further. 
  Submitted: 04/10/2023

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is one of the worst companies I have ever encountered. They are my rental property company and have failed me on so many levels. I had my water heater leak leading to flooding in my duplex basement and flooded my neighbor's as well. Nomad partners with 8Z property management who failed even more miserably. The flood occurred on 10/9/22 and I was informed by by neighbor and did not hear about an emergency until 10/11 through email after I called and emailed everyday. It has been 3 weeks and full assessment of damage has not been arranged by the companies 8Z and Nomad. The utter negligence and lack of communication is disgusting. No staff from 8Z would call me back. I talked to my agent twice after calling almost daily. I fired 8Z and Nomad took on role as property management to help with repairs. They have not been helpful. It took weeks to even get invoices for mitigation and plumber. (received Nov 28th). I have had to arrange for **** evaluation, construction company for damage and repairs. Since no one calls back, my house has gone unrepaired for weeks when this could have been fixed within a week. They are terrible to the renter as well and do no return call, so coordinating repairs has been so difficult.

  

  Business Response

  Date: 04/10/2023

  Hi, Thanks you for detailing your experience -- we take feedback like this very seriously and work closely with our property owner partners to ensure they are providing a consistent & reliable experience to their residents.As you note in your complain, Nomad is not a property management company. We provide financial protections to our owners (in the form of our rent guarantee and our property protection plan as examples), but we do not provide management services. For owners who are not able to manage their property on their own using the Nomad platform, we recommend that they hire a local property manager. We are sorry that your experience with 8Z was not a positive one. We do not have any relationship with 8Z beyond as a referral partner, but we are happy to introduce you to another property manager. Please let us know if you'd like to discuss further. 

  Submitted: 04/10/2023

  
  
  

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 18349921
  
  I am rejecting this response because: NOMAD specifically stated they can take over the property management portion once I fired 8Z. They said they had a team of contractors that can help since I live out of started.

  They should NOT offer these services if that's not what they do.  Ultimately, NOMAD failed on so many levels just like 8Z.  NOMAD is not responsive to tenants or myself. A simple phone call could solve things so much more quickly, however I would have to wait weeks for a response. 

  Terrible customer service which is fundamental for rental management company.  I would NEVER recommend this company to anyone.

  In addition to above, they did not pay for 3 months which was an error on their end, but this too was dragged out to resolve.

   

   

   

   

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been renting ********************************************************* from nomad since September of 2021. We originally had a great experience. In October of 2021 the tub began leaking into the basement. A plumber came to caulk it but told us it was a temporary fix and he would tell the property management that a more permanent fix was needed. On June 31st 2022 we submitted a maintenance request for dead and cracked tree branches that our lease explicitly states as the responsibility of the landlord. The branches are a danger. They did not attempt to address this for over a month. They did finally have a tree company come out at the end of July 2022 after aggressive follow up on our part. However they only allowed the company to trim the branch handling directly over my car in the driveway and did not permit them to trim any other extremely dangerous branches. We continue to follow up about the tree branches. In early August 2022 we notice the tub was growing mold. We have sent a ton of photos to the rental company regarding the above trees and mold and no one has attempted to address it. They simply recaulked the tub, leaving dangerous mold underneath. This is the only shower in the house so we have no choice but to use it. And nothing has been done about the trees. Also, medicine cabinet in the bathroom is ***** and a health/safety hazard. Weve sent photos of this as well and again, no attempts at a fix have been made. When it came time to renew our leas we were interested, but stipulated that the above issues be fixed first. When nothing was done, we decided not to renew the lease. This was at the end of August 2022. Even though we still had another month left on our lease (ends 9/30/22) they stopped responding calls/email requests to fix the dangerous items in our house. When we had our move our inspection a nomad employee directly said we we e living in dangerous conditions. Again, no attempts at resolution from Nomad despite their gross negligence.

  

  Business Response

  Date: 04/10/2023

  Hi, Thanks you for detailing your experience -- we take feedback like this very seriously and work closely with our property owner partners to ensure they are providing a consistent & reliable experience to their residents. While we cannot impact the behavior of the owners on our platform directly, we do help them by providing maintenance support, giving them access the Nomad Home Standards and a variety of other services.

  
  Again, we are so sorry to hear about your experience with this property owner who uses the Nomad platform. While we do our best to support the tenants who use Nomad, we are just the software that the property owner uses. We will continue to do our best to hold our property owners accountable to the needs of their tenants. Thank you for taking the time to write this review and please don't hesitate to reach out to ** directly with any other questions or concerns.
  Submitted: 04/10/2023
  

  
  

  Customer Answer

  Date: 04/13/2023

   
  Complaint: 18061350
  
  I am rejecting this response because: they offered literally no resolution and took no responsibility. A refund of rent charged while conditions were unlivable is the only solution. If that means Nomad hast to go after the owners directly for a refund, and that is on them. They are the property management company. They are responsible for providing livable conditions. If they are knowingly, having people live in unlivable conditions, regardless of whether or not, they own the property that is illegal.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/28/2023

  Hi -- thanks again for reaching out. As our original reply noted, Nomad is not a property management company. We are a software platform that property owners use to manage their property. You will need to work with your property owner to reach a resolution. We do our best to give out property owners all the resources they need to be successful landlords, but unfortunately some property owners do not satisfy the needs of their residents. We have taken this feedback into account and will pass it on to your former landlord. Thank you again for taking the time to submit this feedback.

  Best,

  The Nomad team

  Customer Answer

  Date: 05/06/2023

   
  Complaint: 18061350
  
  I am rejecting this response because:

  Nomad did not give us any ability to contact the owner to resolve the issue. I dont even know the name of the property owner, nor the contact information. If talking to the actual owner of the property was the recourse needed to find a solution, Nomad shouldve told us that. Instead, Nomad, it has ignored attempts for ** to contact them numerous times (over 10 times) over the past year. They have avoided our calls and emails, and not given us any other route to resolve this. Again, if we were supposed to contact the property owners and why were we not given that information?

  also, if Nomad found the conduct of this property owner to be insufficient, why is Nomad continuing to rent the house with the property owner? That still seems negligent on Nomads part.

  resolution of this complaint would need a refund of the rent for the months that we paid during unsafe, living conditions. Passing blame to another party is not going to work. Nomad should do the right thing and refund for the rent. And then Nomad can take that up with the owner. Because again, I dont even know how to contact the owner. Nomad is the only contact information I have. 

  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/10/2023

  Hi ******,

  Thanks for the response. The owner's contact information is available to all Nomad residents in their resident portal where you go to submit maintenance requests and pay rent. Please reach out to *********************************************** if you need help navigating to your portal. 

  If you had been worried about the habitability of the home, Nomad provides good resources for you: *********************************************************************. Unfortunately most habitability claims against a landlord can not be filed retroactively, but we'd encourage you to seek local counsel to confirm. 

  Again, Nomad is not a property management company. We are a software solution that landlords use to manage their rental. 

  We hope this is helpful. Please don't hesitate to reach out to ** directly with any other questions.

  Best,

  Nomad Success Team

• Initial Complaint

  Date:07/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 2nd ************************************************************************************ between places to live and looking to move asap I was told that my application would be processed immediately and with urgency. ( that was on a Friday ) Come to find out the application was not even looked at until the following Tuesday , but I was promised an answer by the end of that week . But that answer never came . So the following week I reached out to the company and heard nothing for a few days then I received an email during the 3 rd week asking if I was still interested in moving into that property so I immediately replied yes and for the next 3 days I got 1 email a day asking me 1 question each time for more documentation, etc. then nothing . I expressed to them that I was promised and answer weeks ago and still have heard nothing back to this day . I know that property has sat empty for at least 2 months with nobody living there and I know if I was the owner I would be upset because that means they arent doing their job very well .

  

  Business Response

  Date: 04/10/2023

  Hi, Thanks you for detailing your experience -- we take feedback like this very seriously and work closely with our property owner partners to ensure they are providing a consistent & reliable experience to their residents. While we cannot impact the behavior of the owners on our platform directly, we do help them by providing maintenance support, giving them access the Nomad Home Standards and a variety of other services.

  In the case of your application, your property owner may have already had a qualified resident who applied or had decided to go a different direction with their property. If you haven't already received a refund on your application fee, we would be happy to look into that for you. 

  Again, we are so sorry to hear about your experience with this property owner who uses the Nomad platform. While we do our best to support the tenants who use Nomad, we are just the software that the property owner uses. We will continue to do our best to hold our property owners accountable to the needs of their tenants. Thank you for taking the time to write this review and please don't hesitate to reach out to us directly with any other questions or concerns.
  Submitted: 04/10/2023
  
  

  
  

  Customer Answer

  Date: 04/13/2023

   
  Complaint: 17616908
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Your response stating that the property may have already had another applicant ahead of me is false . I know this as a fact because I saw the same property listed 45 days later with a reduced rental rate . This makes me feel like I was discriminated against due to my housing choice voucher that the representative from nomad gave me grief about when I submitted my application. 

   

  I have not received a refund. At the very least  I appreciate that . 
  

  

  Business Response

  Date: 04/28/2023

  Hi -- thanks again for reaching out. As our original reply noted, Nomad is not a property management company. We are a software platform that property owners use to manage their property. You will need to work with your property owner to reach a resolution. 

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 17616908
  
  I am rejecting this response because:
  I think youre misunderstanding my position in this ordeal. 
  I am not a property owner I am a perspective tenants who contacted your company and set an appointment with somebody from nomad to view an apartment that you guys listed for rent. It was shown to me by an agent from nomad
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/08/2023

  Thanks again for taking the time to respond. As we have stated a number of times, we are not a property management company. If an owner rejected your application, that is something within their rights, as you may not have passed all of the required screening criteria. You can rest assured that any screening that Nomad assists our owner clients with are done following the strictest Fair Housing regulations. If you would like to receive a refund on your application fee, please email *************************************** and they will take care of it for you. Otherwise, don't hesitate to reach out with any other questions. 

  Best,

  Nomad Success Team

  Customer Answer

  Date: 05/11/2023

   
  Complaint: 17616908
  
  I am rejecting this response because:
  I never in fact met with any owner of the unit that I was potentially looking at leasing I met with somebody from nomad who:

  showed the unit

  took my application

  processed my application and followed up with request for more documentation about my housing assistance  (which I provided )

  and never gave me a rejection or an acceptance but just kept stringing me along for OVER a month and then went silent . 
  

   

  Im not sure who the owner of the year that I was looking at is because clearly the property management company a.k.a. nomad was showing me and renting me the property for the owner that I have no clue it that person is. 

  If you are a sincere about returning my application charge feel free to reach out to me or just do so I can send you my contact information or my address whatever you prefer.

  Im not sure why youre denying the fact that nomad is a property management company But at the time it was very clear that nomad was/is managing the property for the alleged owner that I dont know and never met. 
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/15/2023

  Great, thank you! Will are more than happy to return your application fee. Please email *************************************** and we can take it from there!
  

  Best,

  Nomad Success