ComplaintsforRedpeak Management Company LLC

• Initial Complaint

  04/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have received 2 of the same emails from ******************** about enrolling in paperless billing (pictured). After looking into this company I found several fraud complaints against them and surely thought this was a scam. I informed the ******* ************** of this. They responded that they were moving forward with this company for utility billing and that the email we received on 3/10 from ******************** was our 30 day written notice of our utilities being transferred to them. No where in the email from ******************** is this information stated, and there is no email from RedPeak stating this information. RedPeak should not be allowed to move forward with this company for utility billing until residents are properly given 30 days written notice from RedPeak as is stated in our lease. This is a *********** violation.

  Business response

  04/18/2023

  Hello ******,

  *************** to this complaint with the information that we discussed in our phone conversation and confirmed in a follow-up email to you on 4/11/23. 

  -For the new utility billing, there may not be an increase over the flat fee of $58 that you are currently paying. In the event that the utility bill is higher, due to the issues/concerns/frustrations you have had, we will cover any additional charge (over the $58) until your move-out date.
  
  -I did reach out to clarify when the new billing would take effect. The new billing will be posted to your account along with May 1st rent. So, you will no longer see the flat rate of $58 after this month.
  
  -You do not have to opt-in to receive a pre-bill from ********************, that is an optional feature if you would like to have advanced notice of how much the billing will be.
  
  -The management team will be sending out a notice to residents to clarify these new changes with utility billing.

  We apologize for any confusion or inconvenience this may have caused you. Rest assured that we will ensure all residents are given proper notice in accordance with their lease agreement going forward.
  Thank you again for bringing this matter to our attention, and we appreciate your patience and understanding as we work to resolve this issue.

  Sincerely, 

  **********************;

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  February 11th 2023 work order to fix my apartment dishwasher since it would not drain, work order is yet to be complete. October 2023 emailed office team about not having heat available in our building or unit, Red Peak sent out a team to work on our vents in each unit. Heat still does not come on properly.October/November 2023 email from RedPeak letting our building know we would have an extra $50 added to our rent for snow removal, no snow removal has been made for our parking spaces, occasional snow and ice melt will be applied to front entrance and back entrance, but ice will still remain on side walk and stairs on the property I pay the property ***** for 1 bedroom plus utilities & personal wifi

  Business response

  03/21/2023

  Hello, and thank you for your insight. We show a work order placed on 2/11/23 and completed on 3.06.23. We unclogged the dishwasher line and replaced, according to technician notes, as well as snaked the line which allowed the sink to start draining, which it didn't do at all upon arrival. The only other work order showing is for a "washer not draining" placed on 12/27 and completed on 1/26, as a vendor call was needed for this procedure. We are not showing we received an email regarding heat. If you have continued problems or other service requests, please contact the office as we want to correct. We do our best with snow removal, and have been inundated a few times this year, but clear areas around the building as quickly as we can. 
  

• Initial Complaint

  02/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My building was taken over by RedPeak in July of 2022. Since then, there have been three instances of incorrect charges on my account. The first instance occurred in October 2022. I received a notice stating that I needed to renew my lease with a monthly rent increase of $300 when my lease does not expire until June 2023. This involved multiple attempts contacting the leasing office for this to be resolved. The next occurred on February 1, 2023. A $50 charge for renters insurance appeared on my account. I emailed a copy of my policy that does not expire until July 2023 and this was removed. However, on February 23, 2023 the charge was back. I would like to ensure that my account is no longer billed incorrectly moving forward.

  Business response

  03/06/2023

  Hello ******,

  
  Thank you for taking the time to submit your complaint and bringing these matters to our attention. Upon investigating, it was determined that your lease end date had not been relayed correctly when RedPeak took ownership of the property. This was remedied when you brought it to managements attention, but we do apologize that it took multiple attempts to get ahold of someone. This has been addressed with the team. We also apologize for the unnecessary insurance charges. The charges are an automated process that we sometimes experience technical issues with and require manual correction. We understand that it can be frustrating, but we will always make necessary corrections if an error has occurred on your account. Again, we thank you for your time and we appreciate your feedback. Please let us know if there is anything else we can assist you with. Our team can be reached via email at ***************************************** or phone at ************.
  

  Thank you

  Customer response

  03/06/2023

   
  Complaint: 19491911
  
  I am rejecting this response because: If RedPeak was not prepared to take on a new property then they should not have. The way this transfer has been handled has been completely unprofessional and unacceptable. When RedPeak took over ************ it should have upheld the standards of the previous leasing company. Information of residents should not have been getting lost, and communication should have been better. There is a reason I have never willingly signed a lease with RedPeak. The company has 2.5 stars on ******* and everyone I know that's ever leased with RedPeak has had a bad experience. At this point, for the stress this company has caused me, I believe I should be compensated with money off my rent for the remainder of my lease, which ends on 6/22/23. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  11/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  The business allows glass and f**** to be left throughout the grounds leave residents and pets at risk of injury or sickness. They don't pick up trash and allow backed up chutes to sit for 48 hours or longer. When discussed, they told me I was lying. I found a vile of liquid Fentanyl in my the communal clothes dryer and they refused to let me move due to a fear for my safety. My clothing was laced with Fentanyl. They didn't even offer me compensation or an apology. Told me I had issues and that I shouldn't call them a joke. I am looking to see what can be done because this is ridiculous. I should not be afraid for my life living on this property because of their gross negligence to any issues brought to their attention.

  Business response

  11/02/2022

  Thank you for your insight. The grounds at your community are cleaned daily, and we have received no report of excessive glass or f**** being found throughout the community, though we will make note to look for. Trash is also collected on a regular basis. It is true, the chutes are sometimes clogged due to individuals trying to stuff oversized items down them, when this happens, we move quickly to repair, but it can take some time to do so. In regard to the liquid found in the dryer, we have no evidence and no way to track what the liquid was but will be happy to reimburse you for your load of laundry. Treating our people disrespectfully and swearing is never OK in communication, and we do not ask our team to tolerate that sort of behavior. 

  Customer response

  11/02/2022

   
  Complaint: 18343658
  
  I am rejecting this response because they have photographic evidence of the Fentanyl found in the dryer. Ive attached it to this response. I do accept their offer for laundry compensation. 

  
  Sincerely,
  
  ***************************

  Customer response

  11/03/2022

  I would like the business to allow me to move out without penalty. 

  Business response

  11/04/2022

  We did receive your picture and investigated following your call but could not find any vial or bottle in the area you indicated disposing it. You are able to break your lease with a termination fee, which will save you substantially over paying through the end of your lease term should you decide to move, and we are willing to reduce the fee $200 to make moving easier for you. We have credited your account to wash your clothes.

  Customer response

  11/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  09/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Redpeak properties falsely charged me 50$ from my deposit for renter's insurance. I had renter's insurance when living there and provided them with appropriate proof and they stated that they would remove the charges and refund my money. I have yet to receive a refund in any form and they have not responded to any email sent to the manager of the 7S ****** haus location.

  Business response

  10/03/2022

  ****, if we are correct, we are speaking of the same monies  we stated we were cutting a check for last week. It will take a week or two to arrive. If you need to reach the office, please use ****************************************** We have had some staffing changes recently, so if you were directly emailing a team member, you may not be getting through. 

• Initial Complaint

  07/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Redpeak properties wrongfully charged me for utility fees and renter's insurance fees for July when my move out date was 30 June 2022. They removed this money from my returned deposit. The deposit was initially 400$ and they charged 141.08$. I reviewed the charges sheet and some of the charges are for the prior month of June and have a 42 days next to said charge, but there are repeat charges all marked for 7/1/2022 that do not apply to the prior month and are prospective charges that are added after my lease termination date. The charges that need to be refunded are as follows: dated 07/01/2022 Trash Charge: $10.00, Water Charge: 2.37$, Water Base Charge: $0.78, Sewer Charge: $15.18, Gas Charge $6.45, Utility Admin Fee: $3.25, 07/02/2022 Renters Ins Income: $50.00. All of those charges are prospective for the month of July and my lease ended and I was moved out on 06/30/2022. This totals: $88.03 that should be refunded. The charges that are marked 07/07/2022 and say "for 42 days" at the end are appropriate and apply to the last 42 days at the residence (Trash: $13.87, Water Base: $1.26, Sewer: $21.00, Gas: $9.77, Water: $3.90, Utility Admin: $3.25).

  Business response

  07/24/2022

  Thank you for reaching out. We will research and respond shortly.

  Customer response

  07/24/2022

   
  Complaint: 17611647
  
  I will await your research and response. Although, the move-out sheet pretty well documents the charges that you have applied to my deposit. I also do believe that you can not charge me for utilities that take place after my move-out date of 30 June 2022, nor can you charge me for renters insurance after my move-out date. Thank you
  
  Sincerely,
  
  ***********************

  Business response

  08/29/2022

  ****, we show you moved out 6/30/2022. 

  Utilities  posted on 6/1 covered billing dates 3/19/2022-4/19/2022. Utility charges are posted in arrears, on the 26th of each month and the 7/1 utilities charge cover the billing period of 4/20/22 to 5/19/22. 
  

  During final move out paperwork, utilities are pulled to cover the remaining days up until move out date. In this case, utilities were posted on 7/7/22 and 42 days from 5/20 - 6/30 are pulled and posted. All are outlined on the ledger and move out statement. 

  We are a bit perplexed regarding renter's insurance as the policy we had for you expired April 2022. The policy you sent cover dates 7/9/2022 - 7/9/2023 which is post move out. You were waived a $50 insurance charge on 6/28, reflected in your move out statement. 
  
  

  Customer response

  08/31/2022

   
  Complaint: 17611647
  
  I am rejecting this response because: RedPeak added another renters insurance charge after my move-out date of 6/30/22. I have yet to be refunded for that fraudulent charge. RedPeak properties also failed to uphold their end of the move-out contract. It is there responsibility to make sure that is given to me. I did not receive it until I emailed Property Manager *********************** multiple times over multiple weeks.
  
  Sincerely,
  
  ***********************

  Business response

  09/29/2022

  ****, We have corrected your ledger, and reached out to you to let you know you will be receiving a $50 check, which should resolve your concern.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩