Business Profile

Property Management

Simpson Property Group, LP

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Simpson Property Group, LP's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

30 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/08/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This management company is a scam! The regional manager **** is negligent and a gaslighter. Their whole business model is to recruit delinquents and drug dealers under the false assumption of "no discrimination" but they have drug dealers selling drugs outside the building making it unsafe for any families or civilians! Having a newborn child management refuses to evict the drug dealer who has harassed us multiple times and smoking and blowing weed in our unit.
Business Response
Date: 03/10/2025
**** thank you for reaching out to LaVida Apartments via the BBB. We strive to ensure everyone in our community has a place they love to call home and are disappointed to hear of your dissatisfaction with your experience while at ******. To recap the conversations you had with our community team and leadership, it is extremely difficult to prove in court that someone is smoking in their home and even if we were able to do so, the eviction process is lengthy and extremely complicated, so this would not be an immediate solution for you. As such, **** offered alternative solutions for you, including allowing you to break your lease and move out, which you have communicated you will be taking advantage of. Once again, we are sincerely sorry for the inconvenience this has caused you. If youd like to discuss this situation further, feel free to continue the conversation with our community team.
Initial Complaint
Date:11/22/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business collected my move out payment (1 month after I vacated) then proceeded to send it to collections and refuses to take accountability for the error, no have they confirmed with the companies the payment has been paid.
Business Response
Date: 12/04/2024
Thank you for reaching out to **************************** the BBB. We are sorry to hear of your frustrations and apologize for any confusion around your move-out payment. After your call last week about this issue, we reached out to our collection agency to update your account and the status has changed to Account Paid in Full. If you have any additional questions about this situation, please dont hesitate to reach out to us at ************. Once again, we apologize for the inconvenience that this has caused.
Customer Answer
Date: 12/06/2024

Complaint: 22589473

I am rejecting this response because: it took constant visits to the property and me filing a formal complaint to have this rectified. The gentleman who assisted were kind however ******* is terrible.

Sincerely,

********* ****
Initial Complaint
Date:11/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved into an apartment at ********* at ******************** in September 2024. There have been nonstop maintenance issues ever since. I went weeks without a washer due to rust, weeks without a sanitary dishwasher (due to mold/black sludge), and weeks with a leaking hot water heater. These specific issues were finally addressed after persistent complaints, but there are other ongoing issues that are being ignored. My sliding glass door lock hasnt worked since I moved in. The platform my water heater sits on is moldy/rotted and extensive water damage. My dryer vent is clogged and my clothes take an excessively long time to dry (160 minutes for a few towels, for example). I have contacted my community manager several times to address these issues, but I am being completely ignored. The community manager told me on October 18th during an in-person meeting that my sliding glass door lock and water heater platform would be fixed/replaced, but they never were. I have asked for money off rent repeatedly for the ongoing appliance issues, but I never get a response. I pay my rent ($2000/month) in full on time every month. I dont know what else to do besides get a third party involved.
Business Response
Date: 11/26/2024
Thank you for contacting us through the BBB. We are sorry to hear that your concerns have not been addressed yet. This is not the service we want to provide our residents, and we are truly sorry to hear this has been your experience. Wed like to ensure you that we are taking your concerns seriously. We have our team scheduled to inspect and clean your dryer vents tomorrow, 11/26. Additionally, our team will set up time to inspect the platform your water heater is on as well as paint it. If you have any other issues, dont hesitate to reach out to our team directly by calling ************ as wed like to ensure these issues are resolved.
Customer Answer
Date: 11/26/2024

Complaint: 22579423

I am rejecting this response because:
The water heater platform needs to be replaced, not painted. It is rotting and moldy. It is a health hazard. It was already inspected on October 18th. I was told by the community manager in person that the platform would be replaced along with the water heater. This never happenedits still the same platform. The lock on my sliding glass also needs to be fixed, which was also inspected on October 18th. It hasnt worked since I moved in. Maintenance already attempted to fix it once when I moved in, but it still doesnt lock. This is an obvious safety issue. I already spent time with the team at ********* while they inspected these issues at my apartment. I just need these issues fixed, not inspected over and over again. Ive spent more than enough time on this. I feel like we are going in circles.

Sincerely,

**** *****
Business Response
Date: 12/10/2024
****, we apologize for the delay in making these repairs. We will be replacing your water heater platform, as requested.Additionally, our team will be coming by today, 12/10, to inspect your sliding door and determine what needs to be done to fix it. Please continue working with *******, our community manager, who will keep you up to date on these repairs.
Initial Complaint
Date:10/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
No abatement or remediation or plan to do either has been done/accomplished. There is an ongoing Lead Contamination issue. If you lived in the building from *********. This may affect you. This affects the health and safety of tenants, especially babies and children.
Business Response
Date: 10/28/2024
We are in receipt of the complaint by ************************* has been claiming contamination in her apartment unit for the last three years. In 2021, an outside painting project did result in some dust particles entering Ms. ****** unit through the window; however, it was subsequently cleaned and cleared by professionals. Through two separate and distinct lawsuits, it has been our position that nothing further needs to be completed and at this time, both lawsuits have been resolved. ******** has not agreed with the courts and continues to file complaints with several agencies.
Initial Complaint
Date:09/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We recently moved out of Meadows of Meridian Apartments under Simpson Housing. I provided them with a new address, which they claimed they did not have even though it was provided at least a month ahead of time. ****** from the office called and stated they owed us a refund on our deposit and she needed our new address to provide the refund. Now suddenly the paperwork that was sent shows they are charging $650 for new carpet when we lived there for only one year. We paid a $650 pet fee to move in with two small dogs one year ago and the carpet did not appear to be new then. I shampooed the carpet and we have professional cleaners come in prior to the move out, I do not believe the carpet needed to be replaced. We only had one small dog (our second dog passed away). Our dogs didn't even have access to portions of carpeted space. I want proof the carpet was new when we moved in and proof it was beyond normal use and had to be replaced, including a receipt showing it was replaced. They even had the ******** to send a threat to send us to collections with the first request for payment, again - after they told us we were owed a refund.
Business Response
Date: 09/06/2024
Ms. ******** thank you for reaching out to us via the BBB. We apologize for the misunderstanding surrounding your forwarding address. We understand that you have been in contact with our community manager, ****** to discuss your concerns regarding your move-out charges, specifically the carpet. We recognize that you cleaned the carpets, however, due to the degree of the pet urine on the carpet, it did need to be replaced to be in an appropriate condition for new residents. Ive attached the invoice for the carpet replacement. We did pro-rate the charge to $650 for one year. Thank you for providing your credit card information to settle your move-out balance. If you have any additional questions, please continue to communicate with ******, our community manager. We wish you all the best with your move.
Customer Answer
Date: 09/06/2024

Complaint: 22237496

I am rejecting this response because: I paid $650 to bring two dogs into the apartment one year ago and now you are charging me with an additional $650 one year later. I was forced to make a payment to avoid being sent to collections. The picture sent by the property claiming to be my carpet was clearly not taken in my apartment. I absolutely do not agree with the move out fees.

Sincerely,

******* *******
Business Response
Date: 09/17/2024
While Ms. ******* may disagree with the move-out charges,The Meadows at Meridian stands behind the charges as the carpet needed to be replaced due to pet stains and odor, to prepare the apartment home for its next residents. The cost of the carpet replacement was pro-rated to one year, as Ms. ******* was only a resident for one year. ********** has paid her move-out charges in full and from the perspective of The Meadows at Meridian, this matter has been resolved. Ms. ******* can reach out directly to the property manager, should she wish to continue the conversation.
Initial Complaint
Date:08/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Request for Assistance with Emotional Support Animal Issue To Whom It May Concern",I hope this message finds you well. I am reaching out regarding an issue I am experiencing in ******, ********, with my emotional support animals (***s), Rainbow and Twilight. I have had both dogs for approximately ten years, and they provide me with essential support for my mental health.Recently, my new landlord, *************************, at The Sanctuary at Tallyns Reach, requested that I provide an *** form. I promptly had my licensed psychiatrist complete the form, which was created by the legal team at The Sanctuary. However, the landlord is now refusing to accept this form and has insisted that I provide a detailed letter from my psychiatrist describing the specific ways each dog assists me with my disability. This request appears to be based on the guidance of the apartment's legal team and HUD guidelines.It is important to note that I have previously rented apartments in **** and *******, where my therapist's signature on the *** documentation sufficed without any issues. This sudden change in requirements after receiving a welcome letter from the landlord is both confusing and distressing.I kindly ask for your assistance in investigating this matter, as I believe my rights under the Fair Housing Act and the Americans with Disabilities Act may be at risk. I would appreciate your prompt attention to this issue, and I can be reached at ************** or via email at ************************************* you for your time and support.Sincerely,*****************************
Business Response
Date: 09/05/2024
******************** has sought a reasonable accommodation under Fair Housing by requesting two emotional support animals be allowed to live with her in her apartment unit. As part of a reasonable accommodation request, we review the request to determine if there is a disability related need for the animal(s). Typically, individuals only request one emotional support animal but in some cases more than one is requested. HUD has suggested that more than one animal can be approved under Fair Housing;however, there needs to be a separate and distinct need for each animal. In Ms. ********* case, the documentation is not clear as to the separate and distinct need for each animal. Her letter indicates that each gives support for specific issues but it is not clear what those issues are and how they relate. We have denied Ms. ********* request for a reasonable accommodation, but we indicated that we would be happy to reconsider with further documentation specifying the separate and distinct need for each. We follow HUD guidelines in our review, approval or denial or our reasonable accommodation requests.
Initial Complaint
Date:08/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company's in question owns the the apartment complex I live in *********************** in ******, **. We've been without power for more than 24 hours due to negligence and improper electrical maintenence. Rental law in this state says any building without water or power for more than 24 hours is unfit for people to live in. They expect us to go through our insurance when it's their legal liability to compensate rent or give us alternate temporary accommodation (ie a hotel room) until the problem is resolved. We'd like our rent adjusted accordingly as it's our legal right and this problem resolved quickly instead of the finger pointing we've been seeing in emails directed at the power company and the lack of any responsability being taken by this company.
Business Response
Date: 08/14/2024
********************, thank you for reaching out to *********************** through the BBB. We apologize for the inconvenience that the recent power outage caused you. During this time, our team did the best we could to keep you informed of the situation while also troubleshooting the issue, sending seven resident emails over 48 hours. During the power outage, your apartment did have half power, which still allowed for habitable conditions. We also had warm showers available at the cabana, as residents have access to those bathrooms 24/7.

After some back and forth, it was ultimately determined that the power outage was caused by PSE, the power company. We worked diligently with PSE, our electrician, our maintenance team and Potelco to assist PSE in identifying the issue, so they could make the repairs to reinstate power.

Once again, we apologize for the inconvenience that this caused you over the weekend. If you have any other questions or would like to further discuss this situation, please reach out to our office directly at ************.
Initial Complaint
Date:07/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was evicted from La vida apartments. I was told by office manager and lawyer, to agree to move out and owe nothing. In late 2022 &2023 I was contacted by collections agency I owe this and they then put this on my credit report. That is dirty and wrong move by them. After moving out we only agreed to move out and your money is no good and said okay I leave the property and never returned. I had tried reach out and I get no one from that office to respond or call me back to resolve the matter. I actually call again be for writing this, this affects me because I have no place to live and they have this on my credit report.
Business Response
Date: 07/08/2024
**************, thank you for reaching out to LaVida Apartments through the BBB. We apologize for any confusion related to your eviction and your final statement. At no point was it discussed that after your move-out your outstanding charges would be waived. Upon departure from your apartment due to eviction on April 30, 2022, you were in arrears for rent from February 2022 to April 2022.
The breakdown of charges owed is:
- February 2022 rent: $1,715 (after deducting a $150 credit)
- March 2022 rent: $1,865
- April 2022 rent: $1,865

After subtracting your $1,965 security deposit, there was an outstanding balance of $3,480. As this was not paid within the required *********************************************** August 2022. To date, no payment has been made to the collections agency (*****************************) and the amount will remain on your credit record until it is settles. I've attached supporting documentation. If you have any further questions, please reach out to ***************************** directly as LaVida Apartments no longer manages this account.
Customer Answer
Date: 07/08/2024

Complaint: 21945520

I am rejecting this response because: when we were in your office, your office and the lawyer you hired rejected the monies to paid in full. When I was in your office you never said we owe you anything. Now you decide to put this on my credit report, also you never sent a letter or email at any time explaining any of this or the bill. You and the lawyer put us in a situation that we would have to take legal actions if this is not resolved. To where did you send this to? If you are going to put this on us, I only ask please tell the whole story and the truth, when I was in your office, how yall use talk to us in the most disrespectful ways., we do need to handle this in the most civil way and this is not on me let me be very clear, you did not want the money even though it was in my hand trying to give it to

Sincerely,

*******************
Business Response
Date: 07/17/2024
**************

The in-office conversation that you mention did not actually take place. Prior to the eviction proceedings, we had agreed to the attached stipulation to assist you with your payments, but you did default on the stipulation, which is why the eviction process resumed. After receipt of the court documents for the eviction filing,you had the right to appeal or pay the moneys owed to the court registry (in full since the state of ******* does not allow partial payments), but neither of those actions were taken. You also had the opportunity to appear at the eviction hearing, but you did not. The previously attached documents outline your non-payment and amount due as well as the eviction proceedings. In order to have this record removed, you can pay the outstanding balance directly to *****************************, the collection agency.
Customer Answer
Date: 07/22/2024

Complaint: 21945520

I am rejecting this response because:I am writing this letter to solve an on going problem with my old landlord from LaVida apertments(simpson properties). I was evicted from the property wrongly and I am now I am being charged illegally. I lease a property that I was evicted from and I have the monies to give the property manager and was told by him and the lawyer that they did not want my money and wanted me to go. The wrongful part of the eviction was when you didicidd back to activate the eviction process against me. I had an exchange of words that was not favorable on my part with the manager but to take action of such is harsh and makes things worst. This is probably going to be the last time I make contact of this situation. As we the world go thru pandemic why would **** want to keep me down by no taking this of my report. The manager and the agree if I leave I dont owe you anything and you want my money and we just want me to leave. We agree to leave and you sent a magic balance to Hunters and ******** for collections. Your company just put this on my credit report without any notice from lavida or the debt collector. I am writing to to advise you of this unfair practice and I want this off my credit report. I do expect to be off my credit report immediately without me have to file legal actions against you. Thank you.
Sincerely,

*******************
Business Response
Date: 08/05/2024
LaVida Apartments stands behind all of the responses and documentation that was sent previously related to this situation. The eviction was completed legally through the court system and sheriffs office. When Mr.******************* became behind on his rent, we tried to work with him through an agreed upon stipulation; the documentation for this stipulation is included.When ************** defaulted on the stipulation, LaVida Apartments proceeded legally with the eviction process. Once the eviction process begun, and ************* received the court documents for the eviction filing, he had the opportunity to either appeal the eviction or to pay the balance due to the court registry. ************** would have had to pay that balance in full as the state of Florida does not accept partial payments. ************** did not appeal the eviction, pay the balance due or attend the eviction hearing and therefore, he was evicted from his apartment home at ****** (the court documents are attached). As is standard procedure, Mr. ****** overdue balance was turned over to our collections agency, *****************************. At this point, the only action that can impact removal of his overdue balance from his credit statement is to pay the balance to *****************************. Ive attached Mr. ****** ledger showing the overdue balance.
Initial Complaint
Date:05/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I notified management of constant water running in the wall behind a toilet in one of my bathrooms. It took three weeks for maintenance to arrive to check out the problem.I was informed that there was nothing that they could do to resolve this issue. However, April 19,2024 a inspection was performed with US Housing and the water was turned off so that the inspector could not hear it. After the inspection the water was turned back on Because I am third floor and this is a adjoining wall this is not only causing a mold problem for my unit it is causing a problem for five other units
Business Response
Date: 05/09/2024
Thank you for reaching out to Jefferson Square through the BBB. As you mentioned, both your apartment home and the adjoining apartment were inspected by US Housing and by our on-site maintenance team. During the US Housing inspection, the water was not turned off as all water sources needed to be tested during the inspection. The results of both inspections identified no leaks or mold. If you have any additional questions or concerns, dont hesitate to contact us at ************** or *********************************************************
Customer Answer
Date: 05/13/2024

Complaint: 21654450

I am rejecting this response because: The sound of running water is getting louder daily and I am keeping the bathroom door closed just to be able to sleep at night.

Sincerely,

*******************************
Initial Complaint
Date:04/17/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/2023 moved out from apartment. I contacted them in April 2024 that I never received my security deposit. They said the would follow up with me. Still have not heard anything. They told me not to call them they would call me. This was over a week ago. They did this before and had me wait for my security deposit at their other property and took their time refunding it back. I had the manager of the new property call to get my security deposit back because they were not hearing me. Again I'm going through the same thing
Business Response
Date: 04/22/2024
****************, thank you for reaching out to Passport Apartments through the BBB. We sincerely apologize for the inconvenience and delay on your security deposit refund. We appreciate you coming to our office this past Friday to pick up your reissued check. If you have any additional questions regarding this manner, please call us at ************ and we will be happy to speak with you to ensure everything has been resolved to your satisfaction.
Customer Answer
Date: 04/24/2024

Complaint: 21586673

I am rejecting this response because: I received a message from my bank informing me that the check was withdrawn from my account! Who does that? As I was going to respond informing that the issue was resolved, they withdraw the check back. Who does that?

Sincerely,

***********************
Business Response
Date: 05/03/2024
****************, we greatly apologize for the continued issues with returning your deposit to you. We recently switched banks and think that *** be the possible cause of why the check was withdrawn. A new check has been reissued, as well as an additional gift card as an apology for the inconvenience. Once again, we understand and apologize for the frustration this has caused.
Customer Answer
Date: 05/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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Simpson Property Group, LP is NOT a BBB Accredited Business.