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Find a Location

Premier Roofing Company has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPremier Roofing Company

    Roofing Contractors
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    3.15/5stars

    Average of 47 Customer Reviews

    Customer Complaints

    59 complaints closed in last 3 years

    36 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/15/2006

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Premier Roofing Company offers roofing services.

    Business Details

    This is a multi-location business.

    Find a Location

    Premier Roofing Company has 14 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      2570 W 8th Ave, Denver, CO 80204-3704
      BBB File Opened:
      12/12/2005
      Years in Business:
      18
      Business Started:
      10/10/2005
      Business Incorporated:
      10/10/2005
      Accredited Since:
      9/15/2006
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Premier Roofing Oklahoma City
      • Premier Roofing Des Moines
      • Premier Roofing, L.L.C.
      • Premier General Contracting
      Business Management
      • Mr. Ben C. McFerron, Principal
      Contact Information

      Customer Contact

      • Mr. Luke Marklin, Principal, CEO
      Additional Contact Information

      Fax Numbers

      • (303) 292-3387
        Primary Fax

      Industry Tip

      BBB Tip: Hire a trusted roofing contractor to repair, replace roof

      Customer Complaints

      59 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/15/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Premier left well over 100 nails scattered throughout my yard, on my trampoline, and patio. I have 3 small children and this is completely unacceptable. They also broke my pool storage container attempting to move it when there was absolutely no need to move it as it is under a pergola and that area of the patio cannot provide access to the roof. While outside checking out the new roof, a large piece of sheet metal from the old roof that wasnt cleaned up blew off my roof and landed only a few feet from me. Premier also removed my satellite (as instructed to), but left the cable snipped and hanging from my house and into my yard. I spent hours of my time cleaning up after them to make sure my yard is safe again for my children. They have very poor communication and are very difficult to get ahold of. Once I finally got ahold of someone, I explained to them the issues I was having. After they tried placing blame on myself, arguing every issue I had, and say finding a few nails is normal, I had to keep reiterating that I had found well over 100 nails. They agreed this is unacceptable. They sent someone back out to scan my yard and collect more nails. Even after this, I am still finding nails by the handful as if they didnt even actually try to clean. My issues were escalated to a general manager who had me send him my photos I have collected. He stressed to me not to worry, they will get every nail and compensate me for my time and broken property. They never came back. They sent me the bill for the full amount with no compensation. Months have gone by at this point. I finally got ahold of my rep and explained to him what the gm had said about compensating me. After another week or two of me trying to contact him because I havent heard back, he came back with we can knock off $120 for your troubles. This comes out to about a 1.1% discount and doesnt even cover the broken storage container, let alone the 5+ hours I spent cleaning up after them.
      Read More

      Customer Reviews

      47 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Patty S

      1 star

      06/30/2024

      Had a representative come out to look at my roof, he told me to do a Hail damage claim with my insurance company.Told me that there would be somethings listed on the claim that didn't have anything to do with the roof and that money would be mine.Told me that the only thing I would have to pay was my deductible, and all the claim checks would go to Premier.The first claim check for (over $10K) did in fact have two things listed for a screen and downspout that was to be my money.The first check also noted that my deductible had been taken out of that check.He told me that I didn't pay that out of my pocket and had to be paid.I told him that if it wasn't taken out of my money it would still be showing on the check.He showed up for me to sign the contract, but brought his son, I think as a deterrent.The amount of the contract I signed was for $27K.I found out from my insurance company that he sent them an initial estimate that he said I reviewed that wasn't the one I signed for the amount of a little over $31K, with copies of my signature which he copied from the contract I signed, so he could get the depreciation check before the roof build was completed, insurance did send the depreciation check for almost ($6K)I then received on invoice for over $2.5K.He then sent insurance another supplement and 4 invoices for almost $37K, which was again behind my back.Told me that I would get paid for extra Shingles and decking boards that were leftovers.They broke a porch window, 3 solar lights, and the neighbors outside dryer vent cover, and had black marks on the neighbor's house.He is still asking me about a depreciation check and if I have received anything else from insurance.Said I would have the window and left over items deducted, I asked from what, but can't get a response.The build was completed on May 9th, its now July 1st and nothing has been fixed and I'm still waiting for the next invoice he says I'm getting before he can close out.Promises sure

      Premier Roofing Company Response

      07/15/2024

      Thank you for bringing this to our attention. We apologize for any confusion or miscommunication regarding your project. We strive to provide excellent service and will do everything to ensure your satisfaction. Please reach out to us directly and we will work to resolve any outstanding issues. We value your feedback and will use it to improve our processes. Thank you for choosing Premier Roofing.

      Local BBB

      BBB Great West + Pacific

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