Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 19, 2022 I made a purchase at the Mountain ********************************* in ************** and was charged 4% when I used my Debit Card to pay for the transaction. The purchase was for $53.09 and ****% tax 0f $4.65 for a total of $57.74. Then an additional 4% Admin Fee of $2.31 was added on but did not show up on the key pad when I approved the purchase. After receiving my bank statement and discovered what happened, I wrote a complaint letter on December 13, 2022 to Mountain Man and the manager, ******, who sited a new a new bill in ******** that took affect in August 2022 that allows small business to pass on credit card and debit card fees to the customer. I believe this is ******** Senate Bill ******. Upon reading this bill, it states that a seller cannot impose a fee to a customer using a Debit Payment. Also, if I understood the bill correctly, any surcharge cannot exceed 2%. Its not that I care so much about the extra $2.31 (4%) which he charged me for using my a debit Card, but that I believe that he is in violation of the new law and of the Uniform Consumer Credit Code. I am sure that there many other customers who have paid extra charges that they shouldnt have. I also received a reply from *********************, VP of Mountain Man, saying hed look into it, but I have never heard back from him. I have my receipt (Uploaded) and bank statement as proof of this transaction (not uploaded but can if you really need it). I have also uploaded the reply letter from Mountain Man Manager and company VP (may not be the best quality but best I could do). Thank you for your help. I would appreciate hearing back from you. Have I misunderstood ******** Senate Bill ******?Thank you,***********************

  Business Response

  Date: 01/11/2023

  Please see attached letter and documents.

  Thank you,

  ***********************

  Mountain Man Nut & Fruit

  421 ************. #F

  **********, ** 80234

  ************

  Customer Answer

  Date: 01/23/2023

   
  Complaint: 18642518
  
  I am rejecting this response because: I feel it is best to leave this matter of charging customers 4% for using a Debit Card to the ******** ************************* They have knowledge and correct personal to interpret amendments and laws. I will feel the matter closed when they return with a decision one way or the other. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the store to make a purchase on 8/3/2022. My total receipt amount came to $15.82 which I paid for on my bank card. When I balanced my checking account on 8/25/2022, the amount showing on my bank check register was a higher amount $16.45.When I went into the store shortly after noticing the discrepancy on my checking account statement to point out the "credit card fraud", the employee working at the time (a tall thin black male) made it very clear he was not going to correct the error. He was rather rude and kicked me out of the store and told me not to shop there any more. When I turned to leave, the employee called me a *****.I need **** (the owner) to make it right. And, the person she has working in that capacity should not be dealing with the public.Thank you for your consideration.

  Business Response

  Date: 09/26/2022

  I heard about the situation and was told the customer was mad about being charged the wrong amount. That is not true. As of 8/1/22 we changed credit card processors and signs on both sides of the register and on the back of the register explaining this. I have 3 pictures but when I tried sending all three it wouldn't send. I know words were exchanged and I'm sorry for that but my employee shouldn't have to take a customer being that upset over .63 cents. I did what I was required to do, my signs are posted. I do not intend to refund her.

  ***********************

  Customer Answer

  Date: 09/29/2022

   
  Complaint: 18033111
  
  I am rejecting this response because:

   

  I'm sorry for you when you think you can conduct business thinking it is OK to treat customers like I was treated.  I wasn't that upset at your employee.  He just became very rude.  Good luck in your future business ventures...  

   

  And the receipt should match the amount you got paid from my bank.  

   

  Again, I wish you luck conducting your business in the manner you think is OK.

   

  No skin off my nose.  I conduct my business in a much more professional manner.

  
  
  Sincerely,
  
  *************************