Business Profile
Storage
SpareBox Management Company LLCHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Storage.
Reviews
This profile includes reviews for SpareBox Management Company LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.4/5 stars
Average of 10 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAmanda B
Date: 08/19/2024
1 starAs this place is owned by private equity, they have no moral compass or appreciation for their customer base. I started my lease at the ********, ******** location on January 2023, and from then on there were consistent lease increases for no reason at all. They still advertised the same unit on their website for a far lower amount, and refused to adjust when contacted. I switched units, because it was more cost effective. They did not transfer my insurance, and charged me for their own. They backdated it for the previous month (which is insurance fraud) in addition to the present month. A call was made and I was assured it was fixed, instead they debited my account the full amount. Called again and was told I would be refunded, but received a text message shortly after that they could only credit my account. Then 9 days later I received a notice they were terminating my lease, without proof, with violations that happened prior to the monthly payment. I received a violation for "loitering" because apparently actually going to the storage unit you pay for is not allowed. I was given 2 days to vacate, or they threatened criminal action in addition to keeping my property inside the unit. I was tasked with finding and paying for new storage unit in a very short period of time, in addition to finding assistance moving since I am disabled and without resources. In summary, they violated their own lease by overcharging me the agreed amount, committed fraud by backdating insurance, then conveniently terminated my lease within days after my monthly lease payment. In addition to all that, the units they lease are absolutely filthy inside. The walls and floors are often caked with dirt and bugs. I found a dead mouse inside of my unit, and not surprisingly they include rodent bait inside every unit free of charge. If you live in an area where it snows, they will do absolutely nothing about snow removal. Stay away from Sparebox.Review fromJeff C
Date: 03/31/2024
1 starI have never been a part of a bigger scam than this company. The rate changes are just incredibly astronomical once you sign up and move in. No reasoning and explanation. No physical person at the site to speak to, only a kiosk. 800 call center just say things like tough luck and move out then if questioned. RUN far away from this company!Review fromDebra S
Date: 01/17/2024
5 starsI have had all my units sold w out my knowledge. I had my units on automatic w drawal. I just called today to hear that my units were sold for non payment. They stated they called me which I didn't receive. I have 1 unit left which I called to make sure everything was fine to be told up for auction cause the bank sent it back for insufficient funds. To be told that unit is up for auction now. Fee is $1045.00 I cant call corporate to resolve this. The person keeps saying sorry for inconvenience. Really my decease parents and my decease sons stuff gone. I'm devastated. They rip you off. If you are late 2 days a charge of $350 every 2 days is charged. I would never refer them.Review fromJesus H
Date: 02/14/2023
1 starI am beginning to have problems with them. Not only was my storage broken into...they have not done anything to resolve it or help...now there is no one to talk to at site...when the place was changed to SpareBox it all went down hill. Storage fees keep going up and now i cant even get into my storage and dont even know why...i called and all they said was they will contact me.Review fromTonya M
Date: 01/19/2023
1 star************NO STARS*******After missing one month's payment (because of no auto pay) I received a late fee. When I called to inquire about this, in ***** I suppose, they at first told me that nothing could be done differently and that there was no supervisor available. They mentioned nothing more than for me to call a certain number to waive the fee. 3 days later I received an "invoice" stating that I did miss that months payment BUT $5 a week late fee each week and then the next months rent was due by that time as well as a lien fee. For a $109 unit just over one month they are wanting me to pay almost $400!!!!! If I could have afforded rent to a new place with short notice how do they think ANYBODY can afford that. B*******t!!!!!!!!!!!!!!!!!!!!!!!!! You **** *****!Review fromDebbie M
Date: 12/16/2022
1 starI am being scammed by this new company and I hear others are too. My unit I have had over 10 years is locked down with them telling me I am behind a payment. I have proof that my bank has mailed them a check every month but I cant get the SpareBox to give me a fax number so I can send them copies of the checks. The checks are bank generated so I dont have check numbers. SpareBox has been charging me $9 a month extra for insurance which I never agreed to as my home owners insurance covers my contents. When u call the company u talk to someone in ******* and they are hard to understand.Review fromKatheryn G
Date: 11/07/2022
1 starZERO STARS. Sparebox is a terrible company. I recommend you find different storage. 1.) They removed my military discount when they bought out my local storage. 2.) My rate doubled in 2 years, from $35 to $70 and charged me insurance which I declined because I have my own but they continued to charge me anyway. They did it because they could, because I live half the country away. 3.) Once I was able to take a week off from work to drive 17 hours to move my things out of the storage, I discover that THE **** HAD BEEN MOVED and my unit was no longer secured by anything more than my own lock. The customer service is sh*tty. Do not rent from this place.Review fromJennifer K
Date: 07/10/2022
1 starWorst storage facility management. They took over the storage facility I was renting at and did not give any notice. My first notice of it was when they called saying I owed them money. The secure facility has not been secure at all. The gate is left wide open at all times and when you call to let them know they said they will follow up. When you ask them what does that entail and mean they say they will just follow up on the issue. I asked them to personally call me back when they know how long until it is fixed and they informed they cant do that. I said I will call every day until the gate is fixed then and they audibly laughed over the phone. The climate controlled unit is also no longer climate controlled and it is stifling hot in the unit. They told me they cant guarantee the climate controlled and that they have that written in my contract that I never signed because I didnt even know they took over. All of it is very sketchy. Told me I owed money for the unit and had a week to pay it and I asked did my auto pay didnt transfer and they said it didnt. When I went to make payment on the last day of the deadline I was suddenly paid through for 2 months even though I never gave my card info. So the auto pay did and they were just trying to get double the payments from me. Do not rent from them!Review fromAmber D
Date: 07/08/2022
1 starIf There was a rating, that was -0-, or -5, I would rate SpareBoxStorage, ***** **************************************************************; Ref: Unit L018; in my name: ***********************; I would rate them Below Zero! The **************** with This ******************** is *****! You can talk to a dozen different people, and get the same run-around, with each and every one, "Passing The Buck, and promising to have a Supervisor will ca back, and that never happens, nor any assistance with resolution of Your Problem.Review fromBilly S
Date: 05/06/2022
1 starSpare box storage ***** if you owe them money they want it now if they owe you money you might get it within 60 days or not at all don't be fooled bye how easy it is to get a storage unit from these guys because they'll make you pay for it in the long run long story short they ****
SpareBox Management Company LLC is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.