Reviews

This profile includes reviews for CenturyLink's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CenturyLink has 202 locations, listed below.

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  CenturyLink

  931 14th St # 10 10th Floor Denver, CO 80202-2994

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  CenturyLink

  650 Denton Blvd NW Fort Walton Beach, FL 32547-2113

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  CenturyLink

  500 Winderley Pl Ste 300 Maitland, FL 32751

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  CenturyLink

  630 N Wymore Road Suite 300 Maitland, FL 32751

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  CenturyLink

  400 Tijeras Ave NW Ste 510 Albuquerque, NM 87102

Review Details

• Review fromHeath S

  Date: 04/19/2025

  1 star
  Worst internet I have ever had. Everytime I try to call and cancel I get hung up on and when I try to use ai chat it says it has errors and I am receiving bills adding up even though my modem hast been plugged in for 2 months

• Review fromAykut U

  Date: 04/17/2025

  1 star
  They didn't show up for the installation appointment. Then they lied to my face saying that they came but we weren't at home which was not true. Then they changed their statement saying that technicians were too busy to complete all the installations. And the next available appointment was 2 weeks later. I asked them if they were gonna compensate for my mobile data usage or hotspot rental but I am sure you could have guessed the answer to that. I would stay away from such an irresponsible and unprofessional company.But I would like to point out that all the customer representatives were so kind. I am sure they feel miserable for working that company.

• Review fromEric L

  Date: 04/16/2025

  1 star
  Centurylink when cancelling will try to charge you for the entire month even if you cancel within the first 2 days of your billing cycle. No where on the billing or Terms of Service is this shown. All they say is on their corporate website they say they won't prorate. Even with trying to work with them and let them know that the service is cancelled and they are charging you for something you don't have anymore they don't seem to care at all. Terrible customer service and no want to work with you or be understanding at all. Do not use this company if possible and try to switch to someone who will care about you.

• Review fromTerri E

  Date: 04/16/2025

  2 stars
  After a long and frustrating journey with Centurylink as our internet provider, we switched to *******. (located in **********)Let the test speak for itself. Since we have both services during the switch I'd like to share some data.Comcast: download speed=94.7Mbps / upload speed=14.8Mbps Centurylink: download speed=17.9Mps / upload speed=.91Mbps We've had the Centurylink service tech out to our house with no luck. Centurylink tells us that they provide much faster speeds, but my tests over the past months have consistently shown that they do not.

• Review fromShannon J

  Date: 04/14/2025

  1 star
  This company is impossible raised our rates 87% with no warning. Of course they say they sent email on 11/22/2024 but we never got an email from them. When asked for them to send us the transmittal of course crickets. I am still trying to get somewhere froward with them and the communication is slime to none. Find another company trust me, you will be doing yourself a favor!!!!

• Review fromRick D

  Date: 04/13/2025

  1 star
  The ********************* has been horrible in the ******, ** area for two weeks. It was down for almost two full days last week. For the past 3 days, its been awfully slow. Support is not helpful.

• Review fromRay N

  Date: 04/11/2025

  1 star
  This company demonstrated a lack of accountability throughout our experience. We applied for internet service and had a technician come to set it up. However, the technician informed us that installation could not be completed because the fiber cable had not been buried. We were instructed to contact the company to address this issue.Upon calling, we were told it wasn't their responsibility but that the matter would be escalated to the appropriate department. Despite numerous follow-up calls over several months, speaking with various departments and even escalating the issue to higher management, no progress was made and the issue remained unresolved.Ultimately, we decided to part ways with the company due to their continued inaction and poor communication.

• Review fromPhillip P

  Date: 04/11/2025

  1 star
  I had the great misfortune of subscribing to this malignant business. I initiated service from this thief and regretted enrolling in autopay one insolent *** exceeded the amount suggested, which sent my bank account into extreme overdraft. I was compelled to resolve that issue with the bank. Another *** who attempted to rectify the overcharge returned the monies back to my account but by that time I had been charged late fees. I was subjected to not only pay the fees, but it left my one income household without monies for my medical appointments etc. I conversed with another *** who allowed my suggestion of making reasonable installments until the balance seems amenable. Well, long story short, this POS is threatening me to make full payment or lose service. I would not be in this position had their employee had not gone buckwild with my bank account 4 times in one friggin day! They will have their property back, .... If the know the way to the dump. ****.

• Review fromTawnia O

  Date: 04/10/2025

  1 star
  My landline and internet service fails several times a year. It's never repaired correctly. The internet is still down and my landline is so noisy rendering it inaudible. The technician they sent yesterday ( 09 April 2025) broke my Paradigm speaker (momitor) cover. I called the company to complain and request a replacement. Needless to say, they refused to replace the speaker cover. I wish I could post a picture here of the broken grill inside the speakercover.I'm stuck at home for another day awaiting another ham-fisted technician to come fix the landline and internet. I nd to get a cell phone booster and I can drop CenturyLink, owned by Lumen. I'm done with their incompetence and disregard for people's property.

• Review fromRenee B

  Date: 04/10/2025

  1 star
  Weve had century link for years. Only had to make payment arrangements twice because my husbands pay day was off by a day or two. We literally paid a couple days late after making payment arrangements with them the first time and literally the following day recently. The first time no late fee because we made arrangements and paid like we promised. This time paid the next day like promised with payment arrangements and $18 late fee. They refused to wave it and the lady was a real b***h and then her supervisor was even worse! We will be looking for other options. Their customer service sucks!