Reviews

My nightmare began Feb. 20, 2024 when I paid in full for a 10' x 12' Sundance Series TR-700 Utility Shed. It was FINALLY installed on July 10, 2024 when we were back home in ****, **. Per the options I chose 4- 12 x 12 custom upper wall vents were to be installed. Being Snowbirds we just returned to find that there are no vents. Heat and humidity is built up in the unit because of no air circulation. Have left numerous messages for upper management at both Tuff Shed and **********. Still no response which as been my experience in the past. In the past regarding previous problems, letters were sent to the CEO, *************** Officer, and Executive VP of Supply Chain with no response. This nightmare continues. Both companies have very little concern for the customer. Appears an Attorney will have to be retained to resolve this issue. A text was received from the Permit Admin. informing to contact a Mr. *** *****, an area sales manager, which I did. He was very upset with my wife and myself for bothering him. Tried to explain the situation to him but he kept interrupting me with negative comments. In short did not want to be involved in this situation. As usual, nothing has been resolved. Our patience is growing very thin with both of these companies. This purchase has been the biggest mistake of my life. In the past I have been successful in discouraging dozens of customers from making the same mistake that I did in buying a Tuff Shed. Hopefully someone will return my call from either company to resolve this issue.

Were sorry to see your review ******* ********** and wed like to learn more so that we can better help. Please email us at ****************************** with the details of your experience and a good contact number to reach you. Our team will be in touch directly to help.

My Experience with Tuff Shed: ****************************** and Workmanship Initially, I was thrilled with my Tuff Shed purchase and gave a 5-star review. Unfortunately, significant issues arose due to the shed not being properly blocked during construction. This caused the front left side to drop, making the doors and hasp difficult to ********** September 2023, I contacted ********* from Warranty Claims (OKC). She sent one technician, but he couldnt lift the shed to add blocks or shims without my assistance. While this resolved the problem temporarily, it reoccurred in August 2024.I reached out again, explaining the recurring issue and the need for proper blocking. This time, ********* sent two technicians. After I walked them through the problem, I left for an appointment. When I returned, they had left a mess: the shims stuck out, preventing lattice reattachment, the hasp barely worked, and the metal frame was damaged. ********* refused to lift the shed, stating the technicians were only authorized to work on the doors. She promised to send a team to address the mess, but after waiting two months without action, I hired contractors at my own expense to fix the issues.I also wrote to CEO *** ****** to address my concerns but received no response.This experience revealed major deficiencies in Tuff Shed's construction quality, warranty service, and customer care. While I initially gave a glowing review, I now feel compelled to give a negative rating. Based on my experience, I cannot recommend Tuff Shed to others.

We have contacted the team that recently serviced your shed and understand your concerns regarding the building settling in your yard. During their visit, the team took the necessary steps to re-level the structure and adjust the door.They also explained that, due to soil erosion caused by water from your sprinklers, this issue is likely to recur. Please let us know if you have any additional concerns or if we can assist further.

Subject: Escalation of Complaint Request for Resolution Dear Tuff Shed Representative,Thank you for your response to my complaint. However, I am deeply dissatisfied with the continued dismissal of the core issues and the quality of service provided. Below, I address the points raised in your response:Deceptive Practices 1. Construction Assurances: Tuff Shed assured me that the shed would be adequately blocked and supported during construction, negating the need for a concrete pad. This assurance proved false, as improper blocking caused the structure to settle and shift, leading to repeated issues.2. Misrepresentation During Warranty Service: When I contacted ********* and explained the recurring issue, I was led to believe the technicians were coming to re-level the shed properly. At no point was I informed they were restricted to door adjustments until after further damage was caused.Deflection of Responsibility 1. Sprinkler Head Blame: Your response attributes the problem to a sprinkler head located over 13 inches from the shed that sprays away from the structure. This deflection is baseless, as shown in the photos I provided (also available in my ****** and social media reviews). The issue stems from Tuff Sheds failure to adequately block the shed during its initial construction and subsequent warranty repairs.Unscrupulous Business Practices 1. Shoddy Repairs: During the last repair visit, the technicians left the shed in worse condition:a. Protruding shims preventing lattice reattachment.b. A barely operable hasp.c. Damage to the metal frame. Despite repeated communication and photos sent to ********* and your team, no efforts were made to rectify this situation.2. Failure to Follow Through: Stephanies promise to send a team to fix the technicians' mess was not honored, forcing me to hire contractors at my expense to restore the sheds functionality.Failure to Acknowledge and Resolve 1. I escalated my concerns by writing directly to CEO *** ******, attaching evidence of the damage caused by your technicians and the insufficient repairs. My letter went unanswered. This lack of accountability is unacceptable from a company of Tuff Sheds standing.Conclusion My repeated attempts to address these issues were met with inadequate responses, delays, and ultimately, additional costs on my end to remedy your teams errors. This demonstrates a pattern of:* Deception: Misleading assurances and miscommunication.* Deflection: Baselessly blaming external factors.* Negligence: Poor workmanship and unfulfilled promises.* Unprofessionalism: Ignoring customer concerns and correspondence.I expect Tuff Shed to:Compensate me for the costs incurred to repair the shed.1. Provide assurance that your processes and warranty practices will be reviewed and improved to prevent similar experiences for other customers.2. Should you fail to respond meaningfully, I will have no choice but to escalate this matter further, including filing complaints with consumer protection agencies and sharing my detailed experience widely.I look forward to your response and resolution within 10 business days.

Good investment great quality on time well organized true to there word

We appreciate your review ***** *********, thank you!

Had an amazingly great experience with my Tuff Shed purchase and installation. The local ************* *****, when beyond my expectations to help me with some issues not related to their company. He is a great example of what **************** should be all about. ***************** was on time and did a fine job. Highly Recommend A++

Were glad to hear that youre enjoying your new shed **** ********. Thank you for choosing to work with our team at Tuff Shed and for leaving us a review.

This company is absolutely horrible. Do NOT buy a shed from here. I have begged and pleaded for them to refund me the money they have promised to refund me for months now and they will NOT respond now. They messed up my shed completely and I am having to have it rebuilt. I was overcharged and the shed they built in the wrong spot is a liability. This place is a scam and ********** is horrible for allowing this business to sell at their locations. I will NEVER do business with tuff shed again and now I will let everyone know the horrible way they treat people.

Were sorry to hear that April. Our team will do what we can to help make this right. Please email us at ****************************** with the name the order was placed under and a good contact number to reach you. Our team will be in touch directly to help.

You have spoken to me and you were supposed to give me a partial refund which has yet to happen.

We ordered an shed we showed the installer where wanted it placed, but instead the put the shed at least 2 feet from where we wanted and ended up placing it to close to the fence, it came with 2 ramps, but did not have enough room to get my zero turn in and out of the shed, contacted the installer numerous time to get an additional ramp so I can barely get the zero turn in the shed without falling off the 2 ramps they gave, a lot of promises but nothing ever came from it, ended up contacting the manufacturer directly to purchase another ramp directly, let be the shed, the installer not so much

We apologize for your experience Bernardus and our team will do what we can to help make this right. Please email us at ****************************** with the name the building was purchased under and a good contact number to reach you. Our team will be in touch directly to help.

The entire experience with Tuff Shed was outstanding. I worked with ****** at our Tuff Shed location in getting the right size of shed picked out. ****** was very helpful in explaining everything we needed to know about the whole process. He helped us pick out paint colors and shingles that matches our house perfectly! We had them come out and build it on site. Tuff Shed took care of everything for the site plan to the building permit all the way through the scheduled install date. Communication of the process was great. The crew led by *** and ***** showed up right on time and they did a fabulous job in getting it build. We got the 10' X 12" shed and they had it built and finished under 3 hours! Great quality work and shed looks great! If you are looking for a turn key hands off shed replacement at a great value, I would recommend Tuff Shed to anyone.

We appreciate your review *****! We hope you enjoy your new Tuff Shed building! Thanks for choosing to work with our team at Tuff Shed.

While the build your own shed tool was great, that is where my satisfaction ended. We built the design and were ready to go in early May, I just needed some time to get the building plan approved in our local association. Once approved in June, we had to redo the quote because Tuffshed Promotions had changed so pricing was different. This was OK except the Sales Manager forgot to carry over all the details. When this was noticed at installation, it was sorry - we missed that detail from the original order and you will have to pay more plus an extra trip charge. They finally installed the shed in *** August as they had to order extra parts for the metal roof. The metal roof was to include a ridge vent (I paid extra for this feature). The ridge vent installed is NOT a standard ridge vent and is not functional. This was ***orted to the Installer onsite. Even after sending pictures plus 3 industry standard ******* videos of what a Ridge Vent installation looks like - Tuffshed **************** said the same thing as the installer and the Sales Manager this is the way we do it. I give the customer service *** some credit as she at least confirmed that the Ridge Vent installed is NOT a typical home type Ridge Vent. That is for sure as even on a 80 degree day the heat in the shed was well over 100 degrees! It is not a standard Ridge Vent and it does not work. My only recourse is to install additional Venting on my own (even after paying extra for their Ridge Vent that does not work). Mis***resentation and upcharges for parts installed that are not standard industry and that are not functional. Buyer Beware! Anticipate mistakes at installation with no recourse via ****************!

Please email us at ****************************** with any additional photos or details and a good contact number to reach you.