ComplaintsforBroadview Animal Clinic

• Initial Complaint

  01/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had issues with the front desk (guy tried to force me schedule an appointment for a month out after I was told to walk in the next day because it was related to a mistake they made). When there is a medical concern, they just tell me "you are sol find a different vet". I have never seen such "backlog" in scheduling, and I've seen similar negative comments about this office going back at least 3 years as well as recent reviews indicate many pets dying from their negligence.My cat lived months in pain because this office messes up scheduling a very inappropriate amount and the vet insisted she was fine because bloodwork was normal so no cancer. Wouldn't look into anything else. She must not have even done a physical which I PAID FOR. After explaining the symptoms to two other vets, they immediately said it sounded like arthritis, did a physical which indicated arthritis, then did an xray which WOULD YOU BELIEVE IT WAS ARTHRITIS. They were blown away when I said this vet jumped straight to cancer then wouldn't look into anything else. They don't seem to care about my pets well being or quality of life, and for what they charge, they SHOULD care. I have seen vets that obviously didn't know what they were doing, but this place is belligerently negligent in pretty much every aspect in the worst ways I have ever seen. The vet LITERALLY traumatized BOTH of my dogs with vaccines by poking them in extremely sensitive places around their body. My dogs were freaking out, which has NEVER happened before. I tried to ask them to do it on the back of their neck so it DOESN'T hurt them. Her response was "well we do it this way so we can know which vaccine they have a reaction to if they have one. But I suppose they are old enough you would probably know by now if they were going to have one." Then she CONTINUED poking them everywhere while making us restrain them. One of my dogs LITERALLY cried for me to hold her after, which she has NEVER done in her 8 years of life.

  Business response

  01/23/2023

  The following is in response to complaint ID of ********.
  In regards to Ms. ******** scheduling concerns, we have hired two new doctors and are currently booking appointments one week out, and offering walk-in appointments for more urgent cases. Perhaps, there was confusion over the type of appointment ****************** was trying to schedule. We do not schedule walk-in appointments. Without knowing the date, time, or type of appointment (vaccination, booster, wellness, re-check) it is difficult to identify the scheduling miscommunication she refers to. As for her concerns of the clinics scheduling backlog, this is common across veterinary medicine.  During the pandemic hospitals and clinics experienced increased volume causing scheduling backlogs. With the hiring of new doctors, we are now able to meet our client and patient demands.

  
  In regards to Ms. ******** concerns about her cat living in pain for months, we have no record of her contacting the clinic to address these concerns. In fact, we saw Ms. ******** patients for exams just once on 8/5/2022. We even saw her feline pet twice when the patient came back for another blood draw, yet no mention of any pain. We cannot address client concerns if they are not brought to our attention.  Over the course of the months ****************** says her patient was in pain, she could have called us or even brought the patient in for a walk-in appointment yet she did not. ****************** also claims there was not a physical exam completed but the medical chart lists detailed physical exam findings for all patients. There is no mention of ****************** concerns of pain in her patients. Again, we cannot address concerns if they are not brought to our attention.

  
  ****************** claims the clinic over charges and does not care for the patients. A statement that could not be further from the truth, having been in business for over 60 years and considered a low cost clinic, we provide affordable care to thousands of patients. ****************** even received a discount on her veterinary services.

  
   In regards to the concerns of the placement of vaccines, it is a common practice to administer vaccines in standard places to identify any possible reactions. As for the behavior of the dogs, a veterinary hospital can a stressful place for animals,and while we do our best to minimize stress, animal behavior can be unpredictable.Factors of owner presence, presence of other cats or dogs, or even previous trauma can all affect animal behavior. To minimize animal stress we would recommend for a patient to stay with an owner instead of separation that could cause additional stress. Perhaps ****************** would benefit from making separate appointments for her dogs and cats, as the presence of other species can upset patients even if they are housemates.

  
  We have had no contact with ****************** in regards to her dissatisfaction of her exam or patient concerns since August 15th 2022. If we were notified of her concerns at the time, we could have addressed her pet pain needs, or arranged for a different doctor to provide treatment, or even another physical exam. However, ****************** chose not to bring these concerns to the attention of the clinic and instead go to great lengths to report unfounded concerns. She even waited six months to report her claims. It appears from ****************** actions that she has a clear vendetta against the clinic.

  
  Additionally, ************** Wingert has sold the practice and is no longer associated with the clinic.
  

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