Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: August 24, 2024 Charge credit card name: SUPPORT ********* website claim to have money back guarantee within 90 ************ also suggested to purchase 90 to 180 days package to save money.I purchased 180 days supply with the intention to use them if works.However, its not working and I have insomnia due to these pills. My doctor recommended to STOP using right away.I contacted them within 20 days after receiving. They dont pickup the phone and refuses to accept return and provide a refund.

  Business Response

  Date: 09/18/2024

  Hello,

  I've reviewed your order, and it appears you purchased a discounted sales bundle. We don't allow returns on discounted items, only on items purchased at full price ($69/each). This policy is in place because we allow items to be returned even if they are entirely empty. However, to prevent abuse of this offer, we limit returns to full-price products.
  
  Additionally, we are unable to restock returned items due to the risk of tampering with the bottle. Therefore, we must dispose of them upon delivery, which is standard industry practice for consumable products. For instance, if we receive a return for a perfectly intact bottle purchased at $69, we will issue a refund and dispose of the bottle for safety reasons. However, with a large bundle, disposing of a significant amount of stock becomes impractical and expensive. This is why we only accept returns for full-price purchases.
  
  Typically, our customers buy one or two items at full price, and if they are satisfied with the results, they will purchase a larger bundle to take advantage of the discount.
  
  You can review our returns policy here: ***************************************************
  
  I'd like to draw your attention to the following term: "Important note: We do not allow returns on sale items or discounted items. For example, we only allow returns for the 'Trouser Cannon 90 Capsule Bottle' if it was purchased at the regular price of $69/each.".

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22280826
  
  I am rejecting this response because the option to purchase multiple packs were offered as a bait to save money. It was never mentioned that purchasing multiple pack would NOT be eligible for return or refund if not satisfied.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 10/01/2024

  All terms are made available at the time of checkout.