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Business Profile

Dental X-Rays

Radiology Associates of Durango

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental X-Rays.

Complaints

This profile includes complaints for Radiology Associates of Durango's headquarters and its corporate-owned locations. To view all corporate locations, see

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Radiology Associates of Durango has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/03/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This facility sent my bill to a collections agency without providing written or verbal notice of the bill. I called this facility multiple times and was told on several occasions that I had no balance. They use an outside source to collect bills, but the source is difficult to reach and when I contacted them, they also notified me that I had no bill due. I had already paid the bill in question and no one from their company at any point attempted to contact me to address this issue. I attempted to contact them multiple times, but they do not have an accessible billing department. They sent a claim to a collections agency about a bill that had already been paid and had never notified the patient about.

    • Initial Complaint

      Date:11/30/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business sent bills to collection when they had been paid nearly a year ago. They have not responded to my emails, which included images of the checks they deposited in the amounts they had sent to collection. They have consistently been unavailable for customer contact and made it impossible to verify whether they had received emails or voicemails. In sending bills to collection they affected by credit score.

    Radiology Associates of Durango is NOT a BBB Accredited Business.

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