Reviews

Review Details

• Review fromDon B

  Date: 08/06/2023

  1 star
  I generally go out of my way to patronise locally owned and operated businesses, so I like Ace over the other DIY stores... But this morning was another issue entirely; never have I been so rudely treated. I will not be returning. The woman at the till, when I walked up to the till this morning to pay for something I had stepped outside to pick-up after the nice gentleman helped me locate something that I needed and informed me that the other thing I needed was outside, I was rudely informed that 'there is a queue.' I looked at the empty queue except for the gentleman just entering the queue behind me. I would not have been so offended except that this same woman had just yesterday refused to serve me when I came to the front of the queue when somebody walked into the store and directly up to her till. After telling me three times that there was a queue, and refusing to even hand me the items that had been left at her till two minutes later, I smiled, said "Thank you, I will not be needing this any longer," placed the item I had come in with on the counter, and, wishing her a nice day, walked out, got into my car and pulled away. I would have let this go, except for the fact that as I was pulling out of the lot, two employees of the store came to the door yelling at me and showing me their middle fingers. By the time I got to the front of the store, a third employee had joined me and was yelling at me that there was no need for my behaviour. I opened my window and explained that there was no reason for their cashier to be so rude to me either. I then closed the window and drove off. Had it only been that I was being treated rudely by the cashier, I could have probably let this go and not felt the need to leave thus scathing review, but the other employees who came out to insult me for not wanting to endure the rude behaviour to which I was subjected was just beyond the pale. I shall not be returning to patronize this store again.