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Business Profile

Rock Shop

Colorado Crystal Connections

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date was October 19th, she bought the rest of my crystals collection that was worth over **** dollars for 400. I made a list of everything I had left. She received the 3 boxes and was upset one was not full to the top, said I didn't send everything and that most of them were chipped or broken, I know I wrapped them good because I used 3 different things to wrap them all. I could not ship the biggest crystals because I didn't have enough money to ship 4 boxes I was going to offer to ship it but she decided to report me on paypal and wanted another 260 from me. ****** didn't look at anything I submitted and she won, so not only is she bashing me on ******** but she's making false accusations against me. She owns a crystal company so she buys these collections as cheap as she can and then tries scamming people out of money and selling her crystals for a crazy amount. I want my crystals back and ill send her 140 because she already got the 260.

    Business Response

    Date: 01/05/2023

    I purchased a list of items from *******.  When I received the order, I missing several of the bigger and more expensive pieces.  When I asked her why I didn't receive them she said she couldn't find them or she chose not to ship them because she didn't want to pay anymore for shipping.  I asked for a partial refund and she blocked me.  I filed a complaint with PayPal and was awarded a partial refund.  ******* has admitted she didn't send me all of the items yet wants be to give her back all the items I paid for.  She says I wanted more money from her but I was the one that paid her.  She didn't pay me for anything.  She is filing a complaint against my business but I was her customer.

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