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            Business ProfileASF Payment Solutions

            Billing Services

            Contact Information

            9127 South Jamaica Street

            Suite 200

            Englewood, CO 80112

            Visit Website
            (303) 986-9563

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            22 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 51

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            9127 South Jamaica Street Suite 200, Englewood, CO 80112
            BBB File Opened:
            8/6/1981
            Years in Business:
            51
            Business Started:
            1/1/1973
            Business Started Locally:
            1/1/1973
            Type of Entity:
            Corporation
            Alternate Business Name
            • American Service Finance Corporation
            • A S F International, Inc.
            • ASF International
            Business Management
            • Mr. Bill Line, Customer Relations Manager
            Contact Information

            Customer Contact

            • Mr. Bill Line, Customer Relations Manager
            Additional Contact Information

            Fax Numbers

            • (303) 914-2746
              Other Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            22 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/17/2024

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            I submitted my cancellation notice for account number ******* on April 2nd, 2024. I chose to cancel and not renew my membership, mind you on this date, my contract till June 2024 was paid in full. I was wrote back saying account must be current, etc. I wrote back again on April 3rd, 2024, and stated my account balance was paid off, I just did not want it to roll over, they did not respond to that email. I also stated that if if they will not cancel my membership then I am revoking my *** and do not authorize them to withdraw or debit my account. They did not respond to that email either. On May 31st, 2024, I emailed again asking if they canceled the account, they did not respond to that email either. On June 15th, they still tried to charge my account and are now showing a past due balance, and still tried to charge me, even though I revoked the *** Permission to withdraw or debit. Now the account is showing a past due balance, and there should not be a past due balance, and they failed to communicate back this whole time.
            Read 21 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Michael R

            04/10/2024

            One star because I can't give a negative star rating. Another complaint about ASF Payments and canceling a gym membership, They have been withdrawing from my bank account since sending me a confirmation letter that my account was closed and everything was canceled. As of April 2 2024, they have gone into my account for the last six months and withdrawn for my gym membership. When I sent an email, they put the responsibility solely on the gym. I contracted the gym and the owners and they have said this has happened with ASF Payments several times. *** told me if I want my money back I had to provide proof. I did a bank search and sent them the results. Not good enough. I did a screen shot of my open bank statement and sent it to them. Not good enough. They are requesting my account information and full bank statement which by law they have no right too. That is a privacy breech. This is a joke of a company with a bunch of wanna be big collectors who think they are above the law like ********* LINE so they call themselves who's requested are ridiculous. It's not a lot of money, only $63.00 they have taken. But the principal behind all this is unlawful and the requests are ludicrous.

            ASF Payment Solutions Response

            04/17/2024

            Dear ***************,


            Im sorry to hear that youre not satisfied with the quality of service you received. We aim for nothing less than top-notch quality, and it seems weve missed the **** in your case.


            Thanks for bringing this to our attention! To help resolve this type of concern in the future we have implemented a few changes on our end, this will enable us to investigate further and ensure improvements are made.

            We are happy to report your case has been resolved and look forward to the opportunity to serve you in the future.

            Read 2 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

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