![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Customer ReviewsforCoast To Coast Resorts
13 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Gerald H
1 star06/30/2024
Reserved a week, 6/24 to 6/30. at ****************** in ************* on 25 April using their computer interface. Also called to make a friends and family reservation for my son for same time period. On 6/17 an email from coast to cost informing me that both reservations were cancelled. I did not read until 6/19 as I was traveling, no cell service. Calling Coast to coast they informed me that it was a computer clutch. A call to *********** informed me it was blackout dates and they were full. Coast to coast did reimburse me for my friends and family fee but the impact was much greater. I needed to cancel a number of campground reservations and pay their penalty, vacations times from work were scheduled, impossible to find a campground just before 4th of July, a family reunion in ********** was missed. So for almost 2 months coast to coast did not tell me that they had an issue which would of allow me to make other arrangements. But I did get we are sorry, unacceptable.Review from Adam M
1 star06/18/2024
Ive made a total of four reservations with Coast to Coast. Two of them have been canceled by coast to coast after I made them. This is caused the major disruption in our trip. Customers should not be able to reserve sites if theyre just going to be canceled abruptly for special events.Coast To Coast Resorts Response
06/20/2024
I am very sorry that you have had two reservations cancelled by Coast to Coast. We work with our participating resorts to block their member-only holidays well in advance, normally the beginning of every year. However sometimes a resort finds that they are full with their own members and advises that they cannot accommodate some Coast reservations. In this case we always try to find another nearby accommodation for the members involved. Unfortunately we have no control over this, as Coast does not own the participating resorts, they are all independently owned and operated. Please send an email to ************************************************************ reference this BBB notice, and let us look into your situation more closely. Thank you.Review from Elizabeth K
1 star05/16/2024
***** ******* did not provide any services, no free week as promised, billed us, unable to cancel, unable to use, sent us to collections and now filing a civil suit against us. Run as fast as you can away from this company.Coast To Coast Resorts Response
05/23/2024
I cannot find a match for this name and zip code in our database, therefore I do not believe this consumer is a member of Coast to Coast. It is possible that they purchased a campground resort membership from one of the campground resorts that participates in our program, but these campground resorts are all independently owned and operated and any campground resort membership is separate from membership in Coast to Coast.Review from Merritt H
1 star04/13/2024
************ use to be fairly good but know that changed ********************** you pay for a membership for free camping but still have to pay $19.00 a night it's a ripoffReview from Silas B
1 star04/09/2024
Overcharged- never used this service even 1 time Continued to charge us and sent us into collections A waste of money as is good ***Review from Donna S
1 star02/24/2024
We were sent to a free lunch seminar by the camping store where we bought our camper. These people associated with Good *** kept us for hours saturating us with all kinds of sales pitches. We went thru 4 salespeople who just wouldnt give up. At the end of 4 hours, it seemed like a good ********* caved. As we started using their supposed perks, we found that there were all sorts of secret ***************** The free stays at some resorts never came to fruition, as they always had some kind of a reason to block us. There were all kinds of excuses why we couldnt extend our stay, even tho there were available spots at that location. Every time I tried to plan a cross country trip & use $ I had put in to the account, there wasnt any place with available spots. I believe I left some funds in there when we stopped camping.My husband has multiple diseases including Alzheimers**** sold our camper in 2018. These people are still harassing us for annual ********* **** have 2 loans for Good *** that we are still paying on. We are seniors on a fixed income with medical bills ( & more to come with LTC in the future for my husband). . We both are veterans & have worked hard to have a enjoyable retirement. I am the first in my family to go to college. And of course we are not reaping any services from either of these companies ,as we are not camping!Review from David D
2 stars08/10/2023
Love the show!!! The one thing that is awful is the 2 1/2 hours of commercials in the 4 hour show. I'm well aware you need to have commercials to help pay for things but really.Review from Amy R
3 stars07/05/2023
My response to recent complaint. Up until now, resorts aren't too shabby if you are just trying to get across the country to your final tourist destination. However, we ran into 2 spots this week that are a total scam, and did not receive good customer service... This is unbelievable. There are TWO Coast to Coast parks on our itinerary (Pride Resort charging $30/night and ************ Resort charging $25/night), on our route to get from Georgia to ********. These charges are astronomical on a full-time RV budget. "Resort fees" is a SCAM. We will end up spending close to $400 for 2 weeks!!! That's TWICE THE ANNUAL C2C FEE in 2 weeks time!!! This is not a $5/night electric assistance fee, which we are occasionally charged. Your executives agreed to contract this after selling us an all-inclusive plan?!? We are still paying $350/month for our TRA membership, most of which was purchased to attain access to the Coast to Coast membership. So now we have TWO annual dues totaling around $500, $350/month on a high-interest loan just to claim membership, and now you are confirming around $400 just to get north up the highway in 2-weeks time (will not even be using amenities!!!). And you respond by just sending me a copy of what I'VE ALREADY READ... THUS THE COMPLAINT. I will complain elsewhere in many public reviews about this. This is a SHOCK. This "resort fee" should be an OPTION for those using the amenities, if that. I PAID FOR MY LOT RENTAL THROUGH ALL THE EXPENSES LISTED ABOVE. These parks are NOT luxury destinations. That's NOT how the plan was designed - like the name, coast to coast, park to park, get you across the nation - and NOT what was explained to us when we bought in.Review from Rebecca H
1 star03/06/2023
My vehicle was recovered and I was on my way to go pay for it and because I was asking the manager in the recovery department who her boss was she stated that she will not give me my vehicle back unless I pay the vehicle off. Which this morning she said it was $1480. So they were intentionally trying to make it so that I couldnt recover it and because I asked the manager for her supervisor she said she is going to make it to where I have to pay the vehicle off. So tell me how that makes senseCoast To Coast Resorts Response
03/07/2023
Our company, Coast to Coast, is a network of campground resorts where RVers can book camping stays. This review cannot be about Coast to Coast because our business has nothing to do with vehicle recovery.Review from John P
1 star02/18/2023
I called Coast to Coast today. My dad signed up in the 1980's He died 3.9.2021. But one thing that made me remember it so good was. The computer, Apple2e. My 1st ever computer! I am a computer guru now! Back to the point. I called coast to coast today. I asked hey could you look up My info as i can't find my paper work? When did you sign sir ****. He asked my name. I told him. He confirmed my zip code and last name ( P i e r r o t t i ). At that point he said our records did not go back that far, only 20 years. I point is we have the same name. The only reason i am not even upset about it is. I will just post this and let others know! I do gods work on the internet these days.Thanks for building dreams. The membership he got should have lasted 2 life times for his kids after him. He also lost ********** in the casinos. Poor judgment on his part. But he was still a dream maker dad for us. RIP ****Coast To Coast Resorts Response
02/20/2023
*******************************: I looked today and I also do not see a *************************** with a zip code of ***** in our membership system. We have a *************************** in our membership system in **************, but we do not show any memberships associated with this person. You mentioned a 2 lifetime membership, this sounds like something one of our independent resorts partners might have sold to you. Coast does not have a 2 lifetime membership. If you had a Coast membership, we should have a record of you in our system even from ****. However the issue here seems to be where you purchased your ********* membership. Let me know if you know the name of the resort where you purchased your ********* membership and I will let them know you would like to research your membership with them.
Customer Review Rating
Average of 13 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.