ComplaintsforIntegral Recoveries, Inc.

• Initial Complaint

  06/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Received a letter from these scammers on June 21, 2024 saying I owe money to the ************** of ******* from 2018. Contacted the ************** of ******* and was told there was no balance of any kind owed. Contacted this debt collector and was threatened with a lawsuit and told I would have to pay THOUSANDS in legal fees if I didn't pay up.I have not paid the requested amount of $1252.16.Thank you

  

  Business response

  06/28/2024

  We received your correspondence and it is in fact true that we mailed you a letter telling you that we have your account placed with us for the 2018 tax year. We work closely with our client, ******************* of ******** and would be happy to provide you the documentation that our client has provided to our company.However, since you have asked us to not contact you we are going to honor your request unless you ask us to do otherwise. Lastly, I must address your mention of a phone call. We did try to reach you at a phone number that we believed to be a number for you, but we were not able to reach you, so Im quite confused by the conversation that you stated you had with a debt collector from our company. If you have any additional information regarding this or if you would like us to provide you with the documentation from our client you may reach out to the supervisor of the department directly. His name is ********************* and his direct line is ************. 

• Initial Complaint

  05/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received 3 letters from this company, fraudulently trying to collect what they refer to as my "delinquent tax account," claiming the debt has been referred to them by the ***************** of ******** There is no such delinquent tax debt.

  

  Business response

  05/08/2024

  We have received your correspondence and first let me put your mind at least by offering the link to the ***************** of ******* where you will see the name of our company listed as a contracted private collection firm.The link will be at the end of our response. You received three letters because we had three tax years placed for the years 2019, 2020, and 2021. All three are corporate tax bill items in the name of Yoga for ********* We will honor your request for no further contact however if you would like further information,you may reach out to the Supervisor ********************* on his direct line of ************ or to the ***************** of *******. As of today we still show all balances are due to our client.
  

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  Customer response

  05/08/2024

   
  Complaint: 21680828
  
  I am rejecting this response because:

  Everything in their response is false. My sole proprietorship Yoga for Life was never a corporation. All income was reported on form 1040 Schedule C, and there was never any corporate tax liability. This is a scam.
  
  Sincerely,
  
  *******************

  

  Business response

  05/17/2024

  We have received correspondence informing us that you have rejected our response. However, our response has not changed. We will honor your request to not contact you further, but either our company or the ***************** of ******* would be happy to provide documentation to you upon request. Please dont hesitate to reach out to us, or our client directly, if you have any questions. 

  Customer response

  05/17/2024

   
  Complaint: ********
  
  I did contact the ***************** of ******** They've never heard of this business and did NOT assign any account related to me.
  
  Sincerely,
  
  *******************

  Customer response

  05/17/2024

  Okay, I finally reached someone at the ***************** of ******* to talk about this matter. They informed me that there is, in fact, an incorporated entity called "Yoga for Life." My sole proprietorship was "Tomme's Yoga for Life." The corporate entity does owe back taxes, and its account has been turned over to the company that sent me the letters. The company was in error in contacting me; however, it appears they are a legitimate collection agency attempting to collect this debt on behalf of the ***************** of *******.

  I apologize for the confusion arising from my claim, and hope the company will honor its stated intention not to contact me again regarding this matter.

   

• Initial Complaint

  11/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Collection fraud. My parents received the uploaded letter from them. I tried calling but can never get anyone and there isn't a voicemail. I haven't been to ******** since 2014 and can't find anything online referencing this either. I would like to know what it is about.

  

  Business response

  11/29/2022

  We have received your correspondence and would like to put your mind at ease and assure you this in not collection fraud. We have attached the documentation received from our client Arapahoe County Court-Aurora. After your review of the documentation we would be happy to discuss the account further as the client has confirmed the balance has not been resolved as of todays date. I would like to also include the direct line to our Department Supervisor *************************** ************ as I read you were having trouble reaching us. We are unaware of any issues with our phone service,  but will certainly investigate further if you can provide more detail in your communication with our office. 

  Customer response

  11/30/2022

   
  Complaint: 18473818
  
  I am rejecting this response because: I've contacted the Arapahoe County Court and they have no record of this and it is more than 22 years old well past the statute of limitations.
  
  Sincerely,
  
  *******************************

  

  Business response

  12/12/2022

  We have received your response and as of today we still show the balance owed to Arapahoe County-******. The statute of limitations for consumer debt in ******** does not apply as this is for a traffic infraction that was ordered to be paid to the County by the Judge for your case. It would be surprising to me that our client didnt find a record of your case considering they placed the account just last month, but if you would like to discuss this account further please dont hesitate to reach out to our Supervisor ***** at ************. 

  Customer response

  12/16/2022

   
  Complaint: 18473818
  
  

  I have received your response as of today and am rejecting it because I have once again contacted the Arapaho County-****** Courthouse and they have re-confirmed there is no case number related to my name or the one given on the document you submitted as proof. I need to see a record from the Arapaho County-Aurora Courthouse to your company showing they requested the collection of an event that *** or *** not have happened and is more than 22 years old. If you do not send real proof in your next response or send proof of the cancelation of the collection process, I will be forced to contact my attorney to settle this matter. 

  

  Business response

  01/06/2023

  We have received your response and as of today we still show the balance owed to Arapahoe County-Aurora. As I said in the last response, it would be surprising to me that our client didnt find a record of your case so we reached out to our client again and asked that they confirm the balance placed in our office. I have attached their confirmation. Please note that stated in the letter our client sent, the amount reflected in the attachment does not include the cost associated with our collection efforts. For the correct balance due please refer back to the initial letter we mailed that you attached with your correspondence.  
  
  If you would like to discuss this account further please dont hesitate to reach out to our Supervisor ***** at ************.
  

• Initial Complaint

  11/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Was on hold 6 hours yesterday and no one answered. 2 hours this morning. I tried to pay online and nothing went through. This is the worst experience I have ever had with any company and Im 60 yrs old

  

  Business response

  11/15/2022

  We have received your correspondence and I will start with a sincere apology. This is certainly not how we would like to operate our business. However, we had a situation that is out of our control. The entire building lost connectivity which made us lose both our computers and phone system. After reaching out to the buildings provider with no estimated time for the connectivity to be restored we were able to reach out to resources outside the building to ask for help and get a few of our employees with operational phones and computers. I see by this complaint that our efforts fell short in helping you and for that we are sorry. I was pleased to see you came in to our office and was helped by our receptionist this morning. She explained the provider was in the basement of the building at that very moment and we hoped to be back up soon. She also gave you the direct line to our supervisors if there is anything that you may need to discuss further. I know there were personal apologies given so Im glad we were able to help in person if not by phone today. 

  Customer response

  11/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been sending money orders to this collection agency on my third money order I sent, they said that it was deposited in there bank but it got rejected and I will not get credit for It then i ask them to send money order back so I send another one and they said they couldn't cause they didn't have it. so I ask them does the bank still have it , he said he didn't know. Iask do you have he said no I ask again where is my money order he still said he don't know his name is ***** at the collection agency I hung up and called western union and gave them the receipt number on the money order I sent and they said it was cash out someone cash my money order. And they won't give it back and they won't credit me for it.now I am scared to send money order to them to pay off my court fines.is there any way I can go back paying my court fine to the court. And will like to get credit for *** the money order I sent to collections agency.

  

  Business response

  06/01/2022

  I have received your correspondence regarding your requested billing adjustment. We can confirm there is an active payment arrangement to pay the balance owed to our client ************* Court. We have received your payments timely,including the payment you brought into our office today for your June payment. Our Supervisor ***** called you last month regarding a payment that was returned to our bank refer to maker. Since that time, have been investigating the refer to maker chargeback with our bank and have resolved the issue. We sincerely appreciate your patience while we get to the bottom of issue. The $25.00 credit has been applied, and as of today your arrangement is current. Your next payment is not due until August. *****************, the gentleman your spoke to this morning, is reaching out to you directly today to answer any questions you may have for him. If you wish to reach out to him directly, he can be reached at ************ as well as our supervisor ***** who can be reached at ************.

• Initial Complaint

  09/02/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date. Amount paid. TOTAL AMOUNT DUE ON 8/25/29. ******* 8/25/20. ****** 9/15/20. ******. TOTAL PAID. 2395,33 PLUS ****** NOT ON THE ***** 10/16/20. ******. BUT IS NOW *******. ALL PAYMENTS MADE ON ONE 3/1/21. ****** CHARGE 18CR782. I HAVE TWO TICKETS ****** AND 8/17/21. ******* ***************. THEY SAY I STILL OWE ****** PLUS 8/27/21. ******. Garnishment for none payment. ****** MORE IN FEES TOTAL STILL OWED ******* HOW DO YOU FIGURE? YOUR PAPERWORK.

  

  Business response

  09/03/2021

  I have received yourcorrespondence concerning balances due toLarimer County Court and Larimer District Court. First, I would like to addressthe desired resolution pertaining to your credit report. We have not reportedthis to the credit reporting agencies so there is no correction to be made.Also, we will not be reporting your due accounts to any credit reportingagencies in the future. However, regarding your second desired resolutionasking us to drop the Attachment of Earnings, the Attachment of Earnings hasbeen issued by Larimer County Court and Larimer District Court. I have reviewedyour account including all notes, calls, emails, and payments made and we stillshow a balance remaining. The Attachment of Earnings is not fraudulent or duefor release until the balances are paid in full. You may reach out to theCounty and District Courts for clarification and to put your mind atease.  I reviewed the accounting you supplied in your correspondence, andI am struggling to interpret the amounts in question, but I see multiplepayments made matching the amounts you have provided. Your payments listed alsoinclude payments made to a previously paid case that you paid in full on10/16/2020. When we sent you the requested paperwork, we did not include thiscase as it has already been paid, this is also true when the Attachment of Earningswas submitted to your employer. If you feel you have made payments that havenot been applied, please dont hesitate to send us proof of those payments andwe will immediately correct any possible errors.  Our agents will notcorrespond via email so please discontinue your attempts to reach ourrepresentatives by email especially, when they include foul language.  OurDepartment Supervisor *********************** can be reached directly at ************ withany additional questions or concerns. Listed below are your case numbers andpayments that we have received and applied to each case. 

  18M815 - $100 on 9/15/20 and $305.33 on 10/16/20

  17T2831- $135.55 on 08/17/2021

  18CR782- $500 on 08/25/2020, $490 on 03/01/2021, $864.45 on 08/17/2021, and $320.63 on 8/30/2021

  19T568 and  18T581 there have been no payments made 

   

   

  Customer response

  09/03/2021

   
  Complaint: 15826022
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

   

  You gave me back the same information I gave you my amount paid to you to date is ******* this is ****** over the payment due, how do you come to the conclusion that I still owe ****** on 18CR782.  The two remaining tickets of ****** is covered by the overage on CR-18-782.  So how do I have a balance of ****** + ****** =1402.00.  I am paid in full. 

   

  If not please give me the total amount owed to you by your calculations.  mine are on point with your numbers from the items you sent me

  

  Business response

  09/07/2021

  I have received your correspondence concerning balances due toLarimer County Court and Larimer District Court. I apologize that you areunsatisfied with our response, but our response remains unchanged. I havereviewed your account including all notes, calls, emails, and payments made andwe still show a balance remaining on three cases in our office. 18CR782,19T568, and 18T581 are all three unpaid. We show you have paid $2,715.96 as acombined total; this includes payments made directly to us and the Attachmentsof Earnings we have received. These payments paid off cases 18M815 and 17T2831,along with part of the balance on 18CR782.  No payments have been made on both 19T568 and18T581. If you feel you have made payments that have not been applied, pleasedont hesitate to send us proof of those payments and we will immediatelycorrect any possible errors. I have added the balance remaining for eachcase, and as of today have not seen any additional payments made since my lastresponse. Again, our agents will not correspond via email so please discontinueyour attempts to reach our representatives by email especially when theyinclude foul language. Our Department Supervisor *********************** can be reacheddirectly at ************ with any additional questions or concerns. Listedbelow are your case numbers and payments that we have received and applied toeach case along with the remaining balance. 
  

  18M815 - $100 on 9/15/20 and $305.33 on 10/16/20

  
  17T2831- $135.55 on 08/17/2021

  
  18CR782- $500 on 08/25/2020, $490 on 03/01/2021, $864.45 on08/17/2021, and $320.63 on 8/30/2021- balance remaining $956.05

  
  19T568- balance remaining $230.69 and 18T581- balance remaining$296.77. There have been no payments made.

  
  

  Customer response

  09/07/2021

   
  Complaint: 15826022
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  I told ***** all payments were to be put on 18CR782 because thats the one I was on probation for, you are not telling the truth, also according to state law only the amount due is to be paid you are charging me **** above in fees for your services.  You will not listen and you are full of c*** when you say it comes with it, then why are they separate on the sheet, why are you not listing them I asked for the total fees I have paid on the first 18CR782, the fee was taken when I paid 500 dollars in your own words you said yes, there is a one time fee per case, then why is ther 197 as a fee on the remaining balance of 18CR782.  I have the paperwork, I told everyone you were lying the very first payment ***** took and told me about the fee.  So I don't owe another, also on the two traffic tickets you took the fee already too.  So stop adding them in again.  See attached where you added them in again to the total of all 3 items, your playing games and this will be the last payment you will receive from me. I will see you in court, I taped the conversation too, so don't lie about what you said one payment taken on the first payment so you already have your fees can't add them in again.  LOL  Busted.  They were all already taken so the balance without the additional fees you are trying to charge me are an attempt at what?  They were paid why would you add them in again.  These people have charged me for every payment a fee, you can see it in writing for your self that they are attempting to charge me twice. You yourself said that the fees are taken out of the first payment, then you proceed to add them in again, what a joke keep your lies straight.  

   

  You people are liars and theives.

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