Complaints

This profile includes complaints for Integral Recoveries, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Integral Recoveries, Inc.

  333 W Hampden Ave Ste 650 Englewood, CO 80110-2511

  
• 

  Integral Recoveries, Inc.

  PO Box 1388 Englewood, CO 80150

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a letter from these scammers on June 21, 2024 saying I owe money to the ************** of ******* from 2018. Contacted the ************** of ******* and was told there was no balance of any kind owed. Contacted this debt collector and was threatened with a lawsuit and told I would have to pay THOUSANDS in legal fees if I didn't pay up.I have not paid the requested amount of $1252.16.Thank you

  

  Business Response

  Date: 06/28/2024

  We received your correspondence and it is in fact true that we mailed you a letter telling you that we have your account placed with us for the 2018 tax year. We work closely with our client, ******************* of ******** and would be happy to provide you the documentation that our client has provided to our company.However, since you have asked us to not contact you we are going to honor your request unless you ask us to do otherwise. Lastly, I must address your mention of a phone call. We did try to reach you at a phone number that we believed to be a number for you, but we were not able to reach you, so Im quite confused by the conversation that you stated you had with a debt collector from our company. If you have any additional information regarding this or if you would like us to provide you with the documentation from our client you may reach out to the supervisor of the department directly. His name is ********************* and his direct line is ************. 

• Initial Complaint

  Date:05/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 3 letters from this company, fraudulently trying to collect what they refer to as my "delinquent tax account," claiming the debt has been referred to them by the ***************** of ******** There is no such delinquent tax debt.

  

  Business Response

  Date: 05/08/2024

  We have received your correspondence and first let me put your mind at least by offering the link to the ***************** of ******* where you will see the name of our company listed as a contracted private collection firm.The link will be at the end of our response. You received three letters because we had three tax years placed for the years 2019, 2020, and 2021. All three are corporate tax bill items in the name of Yoga for ********* We will honor your request for no further contact however if you would like further information,you may reach out to the Supervisor ********************* on his direct line of ************ or to the ***************** of *******. As of today we still show all balances are due to our client.
  

  *******************************************************************************************************************

  
  

  Customer Answer

  Date: 05/08/2024

   
  Complaint: 21680828
  
  I am rejecting this response because:

  Everything in their response is false. My sole proprietorship Yoga for Life was never a corporation. All income was reported on form 1040 Schedule C, and there was never any corporate tax liability. This is a scam.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 05/17/2024

  We have received correspondence informing us that you have rejected our response. However, our response has not changed. We will honor your request to not contact you further, but either our company or the ***************** of ******* would be happy to provide documentation to you upon request. Please dont hesitate to reach out to us, or our client directly, if you have any questions. 

  Customer Answer

  Date: 05/17/2024

   
  Complaint: ********
  
  I did contact the ***************** of ******** They've never heard of this business and did NOT assign any account related to me.
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 05/17/2024

  Okay, I finally reached someone at the ***************** of ******* to talk about this matter. They informed me that there is, in fact, an incorporated entity called "Yoga for Life." My sole proprietorship was "Tomme's Yoga for Life." The corporate entity does owe back taxes, and its account has been turned over to the company that sent me the letters. The company was in error in contacting me; however, it appears they are a legitimate collection agency attempting to collect this debt on behalf of the ***************** of *******.

  I apologize for the confusion arising from my claim, and hope the company will honor its stated intention not to contact me again regarding this matter.

   

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Collection fraud. My parents received the uploaded letter from them. I tried calling but can never get anyone and there isn't a voicemail. I haven't been to ******** since 2014 and can't find anything online referencing this either. I would like to know what it is about.

  

  Business Response

  Date: 11/29/2022

  We have received your correspondence and would like to put your mind at ease and assure you this in not collection fraud. We have attached the documentation received from our client Arapahoe County Court-Aurora. After your review of the documentation we would be happy to discuss the account further as the client has confirmed the balance has not been resolved as of todays date. I would like to also include the direct line to our Department Supervisor *************************** ************ as I read you were having trouble reaching us. We are unaware of any issues with our phone service,  but will certainly investigate further if you can provide more detail in your communication with our office. 

  Customer Answer

  Date: 11/30/2022

   
  Complaint: 18473818
  
  I am rejecting this response because: I've contacted the Arapahoe County Court and they have no record of this and it is more than 22 years old well past the statute of limitations.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 12/12/2022

  We have received your response and as of today we still show the balance owed to Arapahoe County-******. The statute of limitations for consumer debt in ******** does not apply as this is for a traffic infraction that was ordered to be paid to the County by the Judge for your case. It would be surprising to me that our client didnt find a record of your case considering they placed the account just last month, but if you would like to discuss this account further please dont hesitate to reach out to our Supervisor ***** at ************. 

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18473818
  
  

  I have received your response as of today and am rejecting it because I have once again contacted the Arapaho County-****** Courthouse and they have re-confirmed there is no case number related to my name or the one given on the document you submitted as proof. I need to see a record from the Arapaho County-Aurora Courthouse to your company showing they requested the collection of an event that *** or *** not have happened and is more than 22 years old. If you do not send real proof in your next response or send proof of the cancelation of the collection process, I will be forced to contact my attorney to settle this matter. 

  

  Business Response

  Date: 01/06/2023

  We have received your response and as of today we still show the balance owed to Arapahoe County-Aurora. As I said in the last response, it would be surprising to me that our client didnt find a record of your case so we reached out to our client again and asked that they confirm the balance placed in our office. I have attached their confirmation. Please note that stated in the letter our client sent, the amount reflected in the attachment does not include the cost associated with our collection efforts. For the correct balance due please refer back to the initial letter we mailed that you attached with your correspondence.  
  
  If you would like to discuss this account further please dont hesitate to reach out to our Supervisor ***** at ************.
  

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was on hold 6 hours yesterday and no one answered. 2 hours this morning. I tried to pay online and nothing went through. This is the worst experience I have ever had with any company and Im 60 yrs old

  

  Business Response

  Date: 11/15/2022

  We have received your correspondence and I will start with a sincere apology. This is certainly not how we would like to operate our business. However, we had a situation that is out of our control. The entire building lost connectivity which made us lose both our computers and phone system. After reaching out to the buildings provider with no estimated time for the connectivity to be restored we were able to reach out to resources outside the building to ask for help and get a few of our employees with operational phones and computers. I see by this complaint that our efforts fell short in helping you and for that we are sorry. I was pleased to see you came in to our office and was helped by our receptionist this morning. She explained the provider was in the basement of the building at that very moment and we hoped to be back up soon. She also gave you the direct line to our supervisors if there is anything that you may need to discuss further. I know there were personal apologies given so Im glad we were able to help in person if not by phone today. 

  Customer Answer

  Date: 11/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been sending money orders to this collection agency on my third money order I sent, they said that it was deposited in there bank but it got rejected and I will not get credit for It then i ask them to send money order back so I send another one and they said they couldn't cause they didn't have it. so I ask them does the bank still have it , he said he didn't know. Iask do you have he said no I ask again where is my money order he still said he don't know his name is ***** at the collection agency I hung up and called western union and gave them the receipt number on the money order I sent and they said it was cash out someone cash my money order. And they won't give it back and they won't credit me for it.now I am scared to send money order to them to pay off my court fines.is there any way I can go back paying my court fine to the court. And will like to get credit for *** the money order I sent to collections agency.

  

  Business Response

  Date: 06/01/2022

  I have received your correspondence regarding your requested billing adjustment. We can confirm there is an active payment arrangement to pay the balance owed to our client ************* Court. We have received your payments timely,including the payment you brought into our office today for your June payment. Our Supervisor ***** called you last month regarding a payment that was returned to our bank refer to maker. Since that time, have been investigating the refer to maker chargeback with our bank and have resolved the issue. We sincerely appreciate your patience while we get to the bottom of issue. The $25.00 credit has been applied, and as of today your arrangement is current. Your next payment is not due until August. *****************, the gentleman your spoke to this morning, is reaching out to you directly today to answer any questions you may have for him. If you wish to reach out to him directly, he can be reached at ************ as well as our supervisor ***** who can be reached at ************.