Reviews

Review Details

• Review fromIvory G

  Date: 12/28/2024

  5 stars

  Ivory G

  Date: 12/28/2024

  Zynex Medicals Representatives have been professional and cordial to talk to. They actually listened to me so that they could resolve my issue. The medical equipment that they have provided has worked great as part of my pain management regiment.
  

  Zynex Medical, Inc.

  Date: 01/07/2025

  Dear Patient,
  
  We hope this message finds you well. We wanted to reach out and express our heartfelt appreciation for the fantastic 5-star rating you gave our health care device. Your positive feedback means the world to us.
  
  Knowing that our device has met and exceeded your expectations brings us great joy. We are committed to providing high-quality products that enhance the well-being of our customers, and your rating reaffirms that we are on the right track.
  
  Your review not only encourages our team but also helps others make informed decisions when considering our health care device. Your words have the power to inspire trust and confidence in our brand. We are so delighted to hear that your interactions with our customer service team has exceeded your expectations. We strive to ensure that we are
  
  We are truly grateful for your support and trust in our product. If you have any questions or need further assistance,please don't hesitate to reach out. We are always here to help.
  
  Once again, thank you for taking the time to share your positive experience. Your feedback motivates us to continue delivering exceptional products and services.
  
  Wishing you continued health,
  Patient Support Team

• Review fromCathy J

  Date: 12/19/2024

  5 stars

  Cathy J

  Date: 12/19/2024

  I only have good things to say about Zynex. I have been working with them for a long time now and I have never had any issues or problems. They text (which is my preferred method of communicating) when it is time for reordering or just to see how Im getting along with my device and supplies. Theyre never pestering or bothersome. Never salesmen-like. They just check on me from time to time and mail my supplies as needed. Id recommend them highly to anyone in need of medical supplies.
  

  Zynex Medical, Inc.

  Date: 12/26/2024

  Dear Patient,
  
  We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your valuable feedback and review. Your input is incredibly important to us, and we truly appreciate your time and effort in sharing your thoughts. Your feedback helps us understand how we can improve and provide an even better experience for our customers.
  
  Additionally, your review plays a significant role in helping others make informed decisions about our offerings.Your words have the power to inspire trust and confidence in our brand, and we are grateful for your support in spreading the word about your positive experience. If there is anything else you would like to share or if you have any further suggestions, please feel free to reach out. We are always here to listen and assist you in any way we can.
  
  Once again, thank you for your feedback and review. Your contribution is invaluable to us, and we are committed to continuously improving based on your insights.
  
  Wishing you all the best and looking forward to serving you again in the future!
  
  Warm regards,
  Patient Support Team

• Review fromLiem T

  Date: 12/19/2024

  1 star

  Liem T

  Date: 12/19/2024

  Terrible and unethical business practice. My wife received a device under the pretense it would be covered under her insurance.6x months go by, we receive a bill from Zynex saying the insurance denied the device. We would need to pay for the device or ship it back and pay for 6x months of "rental fee". If this is the case we should be notified and bill instantly the 1st month the insurance denied this claim. DONT WAIT 6x months to collect on rental fees!! If she had known this from the beginning, she would never have gotten the device in the first place. It took 6x months for them to finally tell us the insurance denied it so that way we have to pay for 6x months of rental.This is such a shady business!!!!
  

  Zynex Medical, Inc.

  Date: 12/26/2024

  Dear Patient,

  We are truly sorry to hear about your experience and your frustrations of the process of receiving your device. Your comfort and satisfaction are our top priorities, and it concerns us to learn that we did not meet your expectations. We appreciate you taking the time to provide your feedback, as it is essential for us to understand where we may have fallen short.

  To better assist you and improve our service, we would be grateful if you could contact us at your earliest convenience as we are not able to locate your specific file with the information presented.

  We are committed to resolving any problems our patients may face, and we would like to offer you a suitable resolution. Please contact us at **************. Our office hours are from Monday to Friday, 6 AM to 6 PM Mountain Time.

  Thank you for bringing this matter to our attention, and we look forward to the opportunity to restore your confidence in our services.

  Sincerely,
  Patient Support Resolutions
  Zynex Medical

• Review fromFranchial B

  Date: 12/17/2024

  1 star
  Fraud. They do not check with your insurance first before mailing out the merchandise. I just asked five questions why they don't check and it went over their heads. They do not care about older people who may not understand what they say instead of explaining to them in a way they would understand. It makes me super upset that they do this to people. I use to work in ***. Before I do anything, I would check with the insurance first before calling the patient. After talking to the patient I would let them know that either the insurance company is going to pay for it or not and let them know why in a way they would understand.

• Review fromDiontay C

  Date: 12/13/2024

  5 stars

  Diontay C

  Date: 12/13/2024

  They have Great customer service. I will definitely be recommending them to my friends and family.
  

  Zynex Medical, Inc.

  Date: 12/18/2024

  Dear Patient,

  Thank you so much for your wonderful 5-star review!We truly appreciate you taking the time to share your positive experience with us.
  Its incredibly rewarding to hear that you were pleased with our customer service. Providing exceptional care and service is always our top priority, and we're thrilled that it made such a positive impact on you.

  We are especially grateful for your recommendation to friends and family. Word-of-mouth from our valued patients like you is one of the highest compliments we can receive, and we sincerely appreciate your support.

  If there is anything we can assist you with in the future, please don't hesitate to reach out. We are always here to help!

   

  In good health,

  Patient Support
  Zynex Medical

• Review fromAleasha W

  Date: 12/11/2024

  5 stars

  Aleasha W

  Date: 12/11/2024

  Zynex is really good about following up. The gentleman I had was kind and respectful. He showed me how to use the equipment and provided me with all the information needed. Overall, its a good company.
  

  Zynex Medical, Inc.

  Date: 12/18/2024

  Dear Patient,

  Thank you so much for your wonderful 5-star review!We truly appreciate you taking the time to share your positive experience with us.
  Its incredibly rewarding to hear that you were pleased with our customer service. Providing exceptional care and service is always our top priority, and we're thrilled that it made such a positive impact on you.

  We are especially grateful for your recommendation to friends and family. Word-of-mouth from our valued patients like you is one of the highest compliments we can receive, and we sincerely appreciate your support.

  If there is anything we can assist you with in the future, please don't hesitate to reach out. We are always here to help!

   

  In good health,

  Patient Support 
  Zynex Medical

• Review fromYolanda Y

  Date: 12/06/2024

  5 stars

  Yolanda Y

  Date: 12/06/2024

  Zynex has been so wonderful sending me supplies (pads, and batteries) every month for my TENS Unit. My TENS Unit has been amazing and doing wonders for my body pain. I am so grateful for this amazingness.
  

  Zynex Medical, Inc.

  Date: 12/09/2024

  Dear Patient,
  
  We hope this message finds you well. We wanted to reach out and express our heartfelt appreciation for the fantastic 5-star rating you gave our health care device. Your positive feedback means the world to us.
  
  Knowing that our device has met and exceeded your expectations brings us great joy. We are committed to providing high-quality products that enhance the well-being of our customers, and your rating reaffirms that we are on the right track.
  
  Your review not only encourages our team but also helps others make informed decisions when considering our health care device. Your words have the power to inspire trust and confidence in our brand.
  
  We are truly grateful for your support and trust in our product. If you have any questions or need further assistance,please don't hesitate to reach out. We are always here to help.
  
  Once again, thank you for taking the time to share your positive experience. Your feedback motivates us to continue delivering exceptional products and services.
  
  Wishing you continued health,
  Patient Support Team

• Review fromSherry B

  Date: 11/11/2024

  1 star

  Sherry B

  Date: 11/11/2024

  Not effective, cheap. I was talked into ordering the cyroheat unit for an upcoming surgery. I put it all together and it is a joke! It does not heat of cool effectively. It is a bunch of plastic with a lot of steps, and it does not heat or cool well. Grandma's heating pad and my drape ice packs are the bomb. Effective and easier. I should have read more reviews.
  

  Zynex Medical, Inc.

  Date: 11/25/2024

  Dear Patient,
  
  Thank you for sharing your feedback. We are sorry to hear about your experience with Zynex and appreciate the opportunity to address your concerns. 
  
  While we regret the earlier frustrations, were pleased that we could find a resolution that works for you. A supervisor from our team has set a follow up to review your account once the device has been returned to ensure that the appropriate adjustments are made on your account. 
  
  Once again, thank you for your feedback. Your input is invaluable, and we remain committed to improving based on your insights.
  
  Sincerely,
  Resolutions Team

• Review fromKristen V

  Date: 10/25/2024

  1 star

  Kristen V

  Date: 10/25/2024

  They are not upfront with their prices. They care more about selling a product than helping the patient. They take advantage of young clients and dont follow up with care. They are not patient orientated but just want to sell a product that insurance never covered and then costs a fortune. Do not use their products!!! They claim they are reaching out but its impossible to call them back. You never get the same person and they do not work with you. Its a joke. They keep sending you supplies and charging you even when you dont ask for them. They make sure to send you as many supplies as possible and then say its not refundable. Looks at other reviews. Its very similar. They are just looking to make a buck. ******* V
  

  Zynex Medical, Inc.

  Date: 11/25/2024

  We are truly sorry for the frustration and stress this situation has caused you and your family. Thank you for letting us know about this issue; we sincerely apologize for any miscommunication regarding the billing or return process.
  
  We have reviewed your file in greater detail to ensure that your file was handled appropriately and accurately according to all of our processes/policies. However, we truly regret if there was any misunderstanding during our previous conversations, and we apologize that your experience with us did not meet our expectations. We are grateful for the opportunity to find a mutually agreeable resolution to your concerns and have made the appropriate internal notations on your account reflecting those changes. If you have any further concerns or questions, please don't hesitate to call us at ************ and speak with one of our supervisors on our Patient Support Resolutions team. We are available Monday through Friday between 7 AM to 5 PM.
  

  Sincerely,
  Resolutions Team

• Review fromDarryl W

  Date: 10/23/2024

  5 stars

  Darryl W

  Date: 10/23/2024

  I really love my Zynex tans unit. I use it regularly and it has really changed my distribution outlook on life by making me feel more comfortable The discomfort that I experienced in my back and shoulders. I would highly recommend Zynex .
  

  Zynex Medical, Inc.

  Date: 10/29/2024

  Dear Patient,
  
  We hope this message finds you well. We wanted to reach out and express our heartfelt appreciation for the fantastic 5-star rating you gave our health care device. Your positive feedback means the world to us.
  
  Knowing that our device has met and exceeded your expectations brings us great joy. We are committed to providing high-quality products that enhance the well-being of our customers, and your rating reaffirms that we are on the right track.Your review not only encourages our team but also helps others make informed decisions when considering our health care device. Your words have the power to inspire trust and confidence in our brand.
  
  We are truly grateful for your support and trust in our product. If you have any questions or need further assistance,please don't hesitate to reach out. We are always here to help.
  
  
  Wishing you continued health,
  Patient Support Team