Complaints

This profile includes complaints for Radiology Imaging Associates, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Radiology Imaging Associates, P.C.

  10800 E Geddes Ave Ste 300 Englewood, CO 80112-3895

• 

  Radiology Imaging Associates, P.C.

  PO Box 371863 Pittsburgh, PA 15250-7863

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ultrasounds at ************* in ******************* and I guess Radiology Imaging Associates ***** is used in some capacity. I paid for the ultrasounds at the time of service to Banner. In May, I had a message from *** * called back. They said it was regarding bills I had with them. I said I'd never received bills from them * did not know what they were for. I was told it was for ultrasounds rec'd at Banner. I said I'd paid for my ultrasounds at the time of service and was told *** is used for the pictures taken for the ultrasound (whatever that means). I asked what address they were sending bills to; he said it was a PO box in *******************. I said I've never had a PO Box in ******************* * didn't know where they even got it. I provided my address * was told they'd mail the bills to me. I never received them. I got a text from a debt collector. I called **** * was told that they'd mailed my bills to me; when he read me the address they were using, it was an old address. I explained they were using an old address and I didn't understand why when I'd provided the correct address. He said my address was being updated and he would send me the bills. He did provide me with my account numbers. I still never received any bills * got another text from the debt collector. I called RIA * explained everything. I asked why they were putting me through to debt collections when the issue was on their side, w/ them repeatedly using incorrect addresses. She said they'd called in May * since the **** ***** wasn't paid, I was put to collections. I explained the phone call led to them learning they were using a random address * despite me providing the correct address, they used another incorrect address. She said she would have a manager contact me. I have not heard from anyone, still have no bills, * just had to pay the bills online (using the account numbers I was given the 2nd time I called). No one ever gave me any info to pay online or gave me any alt ways to get the bills

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted in May 2024 about a bill from October 2023 for $790 that was sent to collections. I never received this bill- I received other bills from the same provider and paid those with no issues. I never received this one (or I did and paid it and now it is being re-billed, not sure which yet). It has taken WEEKS to get the correct person l on the phone just to be told that its not actually the correct person. This is ridiculous. You are telling me that I owe money, but cant provide a copy of what Im being billed for so that I can figure out if I already paid it or not? Unorganized at best, nefarious at worst. I just want information before I fork over another $790 to a place I have already paid $2000 to.

• Initial Complaint

  Date:04/02/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter dated march 12th 2024 from a debt collectors that I owe $93.73 for services from october 23rd. I never received a bill for this. In fact, I had received two additional bills after in November which I paid in December. Not once have I been contacted by this firm to give me a bill. Absolutely ridiculous!

• Initial Complaint

  Date:02/13/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had services performed on December 23, 2023. Never received a bill. On February 2, 2024 I get a letter from a collection company for $16.38. This is absolutely rediculous. I have tried calling the company to see about this from 2/2/24 until today 2/13/24 and cannot ever get anyone to answer or care turn my call. I will happily pay the huge amount of $16.38 but I want this collections record removed from my credit.

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received services 11/6/2022, never received bill or any communication from Radiology Imaging Associates. They turned my bill over to collection agency early December 2022, a month after I received their services due to an accident that put me in the *** They never attempted to contact me and was not able to share insurance information. I paid all my bills and reached out to them as the hospital shared their contact information. They took my contact info and insurance and did nothing with it. I have now been served court documents to appear before a judge for a bill that I contacted them about and have attempted to pay. I still to this day have not received a bill that I can provide to my insurance company in an effort to get some of the charges covered. Radiology Imaging Associates has been challenging and extremely frustrating to work with. While I had not choice but to use their services at the time of my accident I will avoid working with this company in the future.

• Initial Complaint

  Date:08/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date of service was 12/15/2022 - i was billed and paid $116.44 on 4/13/2023 I then received the *** from ****************** showing I owed $31.44. I have called several times to resolve this and receive a refund from them. called 7/13/2023 11:42 am spoke with *****, she was sending the request to the review department and they will refund $108.58. I followed up 7/18/2023 spoke with ******** told me I should receive the refund 2 weeks from the date of 7/18. I again called 8/14/2023 1:41 pm spoke with ****, he stated he would need to talk to a different department and would get back in touch with me. Never has.... I filed a complaint the the AG's office and filed a dispute with the credit card company. I want to receive the refund due me.

  Business Response

  Date: 08/28/2023

  Thank you for the copy of the *** from Bright Health. This insurance is going out of business in ******** this week and we have called them four times asking for a copy of the *** showing where they processed this claim. They have advised it has to do with an offset for another claim, but have failed to send us a copy. Based on the ***, we will adjust this patient's balance. 

  Thank you - *****

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called to update billing information since I had been charged 2x. They would not take the billing information at all. The employee ****** would not take the information or transfer me to a supervisor.

  Business Response

  Date: 07/18/2023

  Hi, Patient refused to verify HIPAA information so he could be confirmed as the patient on the account. Reps are unable to continue the call without verifying this information. 

  Patient can call back to ************ and verify his identity and give correct billing information. 

  Thank you - ****************

  Radiology Imaging Associates

  Business Response

  Date: 08/04/2023

  Just an update - when our billing team attempted to call the patient, his son answered the phone and advsd the patient was in surgery. The son provided ***************** info and we were able to successfully bill the insurance and they have paid the claim 7/26/23 with no balance due from the patient. 

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was overcharged for medical imaging service partially covered by my insurance at an Invision ******************* location and have not been provided with a refund after nearly two months. I just want the refund I am owed. I understand that Radiology Imaging Associates ***** handles at least billing for all Invision ******************* locations, so Im filing this complaint against them.On May 1, I visited the ************************************** location in ********* for a chest CT scan ordered by my pulmonologist. I provided my insurance card to be billed and was asked for a $475.00 upfront payment, which I paid with my credit card. The receipt is attached. No issue with the scan or result delivery.On May 13, I received an Explanation of Benefits from my insurance indicating that I was only responsible for paying $160.19 for the scan and that they mailed a check for their covered amount to Invision *******************. The explanation of benefits statement is attached.On June 1, seeing no refund, I called Invision *******************/***s billing department at ************ and spoke to a rep named ****. She confirmed that my Explanation of Benefits was accurate, they had indeed received the reimbursement check from my insurer, and would refund me the $314.81 I was owed (the $475.00 I was charged minus my $160.19 patient responsibility) directly to my credit card.Weeks later, still seeing no refund, I called the *** billing department again on 6/27. The rep I spoke to confirmed everything from my previous call with **** and said that I would receive a refund at the beginning of the next month.Seeing no refund on July 3 despite my communications, I disputed the transaction amount with my credit card issuer and provided the explanation of benefits as evidence. My card issuer closed the dispute today, so Im filing this BBB complaint as a last resort before taking legal action or involving the CO attorney general.Per ****** reviews, this appears not to be an isolated incident with *** medical billing.

  Business Response

  Date: 07/19/2023

  The patient is correct - there was a delay in refunding him his overpay amount due. We have some new leadership who initiated a review of systems including the process of charging patients at TOS to see if it was possible to get more accurate information from insurance companies so as to not overcharge patients at the time of service. Also, reviewing each and every refund to make sure they were correct. This slowed down the process with the goal of improving this process in the future. This patient's refund was initiated on 7/12/23 and confirmed as refunded to the patient on 7/14/23. 

  Customer Answer

  Date: 07/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had several dates of services under **** I called their billing department on 03/30/23 and gave my ******** information, which is secondary to my Anthem BC/BS under my employer. I called them again on 05/04, and was told I had no balance. Today, 05/12/23, I received a collection agency's notice from an "unpaid" bill from **** I called **** and they told me that once the insurances have paid, they will remove me from collections. This is appalling. I will pursue legal action if this cannot be resolved ASAP. They had my insurance information from the admission date, I should not be expected to pay in full, have my credit ruined, and be harassed by a collections agency.

  Business Response

  Date: 05/15/2023

  We do not show a message from this patient on either of her accounts back on 3/30/23. We do show she called 5/4/23 and provided her secondary insurance information which was billed that day. CO Medicaid responded with payment last week, which has not yet been posted to this patient's account. However, it should be posted in the next couple of days at which time the collection agency will be notified that these two accounts are paid in full. Any interest payments will be waived and the accounts closed by the collection agency, at that time. The accounts were just sent to collections on 4/21/23, so, there is no damage to her credit and no reporting to any credit bureau. 

  Sincerely, 

  ************** 

  Business Response

  Date: 05/15/2023

  We do not show a message from this patient on either of her accounts back on 3/30/23. We do show she called 5/4/23 and provided her secondary insurance information which was billed that day. CO Medicaid responded with payment last week, which has not yet been posted to this patient's account. However, it should be posted in the next couple of days at which time the collection agency will be notified that these two accounts are paid in full. Any interest payments will be waived and the accounts closed by the collection agency, at that time. The accounts were just sent to collections on 4/21/23, so, there is no damage to her credit and no reporting to any credit bureau. 

  Sincerely, 

  ************** 

  Customer Answer

  Date: 05/18/2023

   
  Better Business Bureau:

  RIA conveniently left out of the response that I called on 03/30/23 at 8:47am, spent 7 minutes on that call, let them know SEVERAL times I had THREE (3) accounts, and only 1 was "worked" on, which is the reason ***** G only mentions TWO (2). Highly unethical and misleading company.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is "satisfactory" to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 4th 2022 I had an *** at ************** hospital because ****** Permanente didnt have any openings available soon enough, they authorized the outside facility. I paid the hospital for the *** and for an x-ray of my right eye due to the chance there was metal in it as the result of an accident. In December of 2022 I received a bill from Radiology Imaging Associates for an x-ray of the eye. I called the number on the bill and was told I hadnt paid for this **ray but if I thought I did I could dispute it with the hospital. I called the hospital and they said I did pay for the **ray and when I asked to speak to the doctor they could find no record of him in their system. I called *** back and was eventually able to determine that this charge was for a doctor to read the results and that they were not at the facility who did the imaging. I paid this balance in full on 12/22/22. On January 16th 2023 I received a second bill from *** for a second x-ray, of my left eye, which I had not had x-rayed. When I logged on to see the charges, there was no history of my previous charges or payments. I checked both paper bills and the second one was billed to my complete name with middle name, the first to only my first and last name. I called *** and explained this was in error, I only had one x-ray of my right eye and they explained I would have to dispute this with the hospital. I called the hospital and they said they didnt have a charge for this, they confirmed I only received one x-ray and that it was a mistake. After I verified my billing with the hospital and the imaging results with insurance, I called and told them it was an error. They said I could fax them a copy of my visit summary to dispute it. I dont have access to a fax machine, so I was told the supervisor would look into it and email me if they needed a copy of the summary showing it was only 1 x-ray. I never heard back so I assumed it was taken care of, but now they sent me to collection.

  Business Response

  Date: 05/25/2023

  This patient had an X-ray that included views of both eyes. Our radiologist is required to read results of body parts that show in any radiology study. Also, as both eyes would enter the **** both needed to be scanned for potential metal. Proper radiologist billing means the two X-ray reads have to be billed as separate charges with a modifer indicating the eye that was being interpreted. Not sure who the patient has been talking to at the hospital, but the radiology department would be able to address these issues. The hospital would bill for the use of X-ray machine and *** machine, they do not provide the reading of the study which provides results. This patient's services were billed to his insurance, ******, who processed the claim showing $30.95 due from the patient. I have attached the *** to this reply - $3.07 is pt responsibility for each eye and $24.81 is the patient responsibility for the *** of cervical spine. The patient has not paid any of this amount. The patient also had an *** of the LT upper extremity which was also processed by ****** and applied $22.69 to pt responsibility. I have also attached that *** to this response. Pt did pay this balance on 12/28/22.