Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5,054 total complaints in the last 3 years.
- 1,491 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/11/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have purchased a new iphone 14 pro from boost mobile last month (sometime in feb of 2023) and I cannot use/activate the device. I have contacted support (via chat and phone) and no one was able to help. I have went in store, paid 25$ for them to activate my (its a service so that's why you have to pay) and left without my phone working. The esim doesn't activate and I told them about it and they said they will talk to their manager and call me IMMEDIATELY. Nothing for a whole week (I went on vacation without it working). I called them when I got back and they said they will put a ticket it for me and call me back then. How am I going to trust this when you didn't call me before? At this point I want my phone to just work so I thought I could go to another carrier. Turns out... the phone isn't unlocked unless its on their network for a full year (I've been a boost customer for years)! I paid the full amount that the apple store charges to get a locked device! So I thought to myself... no problem... I will return the device. They have a different process for online purchases where you need to get a return number. Not a problem at all. I will follow the process.They can't give me a number they said.I have no clue what to do. Im about to just go out and buy a new phone from the apple store and just make it a ****** to never do it again.Business Response
Date: 03/23/2023
March 22, 2023
***********************
1754 *********.
********, ** 17512
Re:BBB Complaint #********
Dear **************:
On March 20, 2023, we received your complaint, dated March 11, 2023, filed with the Better Business Bureau.
You stated that you have been unable to obtain your port out *** and account number due to not being able to get through to Boost Mobiles customer service. You are requesting this information as you are wanting to switch service providers. You also requested to have your phone unlocked.
Please note that the ********************************* (FCC) regulates phone number portability and Boost Mobile strictly complies with that process. In order for a carrier to initiate a port on behalf of a customer, they must provide pertinent billing information regarding the account where the number is being ported from. This information may include, but is not limited to: account number, account holder's name, phone number, five-digit ZIP code, passcode or the *** that is referenced on the account in question. The information provided is inputted into the port request, which is then transmitted to the customers existing carrier. The existing carrier verifies the number to be ported is associated with the account, and that the account information provided in the port request matches their records. If the information is accurate, the port is approved in accordance with FCC guidelines.
On February 23, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. Boost Mobile users may experience difficulty reaching Boost Care. Our teams are working hard to restore systems as soon as possible and are making steady progress.
In our email correspondence, I provided you with your port out ***. For your reference, it is ******. Please note that the port out *** is only valid for seven days. You can obtain your account number online at *****************************.
Boost Mobile will unlock a device under the following circumstances:
The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
The device has been active on the associated account for at least 12 months
As a courtesy, your unlock request has been granted; please allow 72 hours for this to process and ensure your phone is powered on with the Boost Mobile SIM card inserted.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
********************************************************************
*********************Initial Complaint
Date:03/11/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been attempting to contact boost Mobile since February 25th 2023. I am trying to Port my daughter's phone number away from boost to a new plan on ******* mobile. No one at their customer service center or at their port center have taken any phone calls. On March 11th 2023 boost Mobile with **** the automatic payment for service from my daughter's bank account. I think it is criminal that their billing system seems to work just fine but none of their customer services work. I have been attempting to leave boost for 2 weeks, but have been unable to leave because their system is down. I have now been defrauded by boost into another month's payment.Business Response
Date: 03/28/2023
March 27, 2023
*******************************************
**********************
*******, ** 48642
Re:BBB Complaint #********
Dear ********************:
On March 24, 2023, we received your complaint, dated March 11, 2023, filed with the Better Business Bureau.
You stated that you have been unable to obtain your port out *** and account number due to not being able to get through to Boost Mobiles customer service. You requested this information as you want to switch service providers.
Please note that the ********************************* (FCC) regulates phone number portability and Boost Mobile strictly complies with that process. In order for a carrier to initiate a port on behalf of a customer, they must provide pertinent billing information regarding the account where the number is being ported from. This information may include, but is not limited to account number, account holder's name, phone number, five-digit ZIP code, passcode or the *** that is referenced on the account in question. The information provided is inputted into the port request, which is then transmitted to the customers existing carrier. The existing carrier verifies the number to be ported is associated with the account, and that the account information provided in the port request matches their records. If the information is accurate, the port is approved in accordance with FCC guidelines.
On February 23, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. Boost Mobile users may experience difficulty reaching Boost Care. Our teams are working hard to restore systems as soon as possible and are making steady progress.
In our email correspondence, I requested that you provide me with the phone number associated with the account in question, as I am unable to locate it, but I have not heard back from you.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
********************************************************************
*********************Initial Complaint
Date:03/11/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or about Feb 23 2023 Boost Mobile had a cyber security breach. To date they have left all their paying customers affected by this in the dark. They refuse to tell us what information was compromised. They refuse to give a good faith ETA for a fix. We were promised, via FB posts, that we would not have our phones shut off due to non payment because of this. They refuse to give me the necessary items so I can take my phone and number to another carrier. I am desperate to get my phone up and running again. Please help.Business Response
Date: 03/17/2023
March 16, 2023
*************************
***********************************
*******, ** 33321
Re:BBB Complaint #********
484568833608
Dear **************:
On March 12, 2023, we received your complaint, dated March 11, 2023, filed with the Better Business Bureau.
You stated that you have been unable to obtain your port out *** and account number due to not being able to get through to Boost Mobiles customer service. You are requesting this information as you are wanting to switch service providers.
Please note that the ********************************* (FCC) regulates phone number portability and Boost Mobile strictly complies with that process. In order for a carrier to initiate a port on behalf of a customer, they must provide pertinent billing information regarding the account where the number is being ported from. This information may include, but is not limited to account number, account holder's name, phone number, five-digit ZIP code, passcode or the *** that is referenced on the account in question. The information provided is inputted into the port request, which is then transmitted to the customers existing carrier. The existing carrier verifies the number to be ported is associated with the account, and that the account information provided in the port request matches their records. If the information is accurate, the port is approved in accordance with FCC guidelines.
On February 23, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. Boost Mobile users may experience difficulty reaching Boost Care. Our teams are working hard to restore systems as soon as possible and are making steady progress.
In our email correspondence, I provided you with your port out ***. For your reference, it is ******. Please note that the port out *** is only valid for seven days. You can obtain your account number online at *****************************.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
********************************************************************
*********************Customer Answer
Date: 03/18/2023
Complaint: 19584970
I am rejecting this response because:I tried to retrieve my account number and cannot because I have forgotten my password. The only option I have is to have them text a code to me to reset it. I cannot receive texts because they shut my phone off due to their inability to keep a promise. So I still have no way to move my phone to another carrier.
Sincerely,
*********************Business Response
Date: 03/27/2023
March 24, 2023
*************************
****************************
*******, ** 33321
Re:BBB Complaint #********
484568833608 - ************
Dear **************:
On March 24, 2023, we received your rebuttal, dated March 24, 2023, filed with the Better Business Bureau.
You said you could not log in to your online account to get your account number because you forgot your password and you could not get the password reset text.
Please note that devices linked to suspended accounts are still able to receive communication from Boost Mobile.
However, as a courtesy, your account number is ************.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile
********** / ******* Better Business Bureau
************************************************************** 80210
*********************Initial Complaint
Date:03/11/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost mobile has currently been down for the last three weeks. Im trying to get my port out/transfer pin and nobody is providing me with that I no longer want to use their services. Theyre making me pay a phone bill on the 15th of this month which is not fair because Ive been begging to have my port out pin so that I can transfer my number to a new carrier.Business Response
Date: 03/17/2023
March 16, 2023
Ms. *************************
*********************************** C
***************, ** 60169
Re:BBB Complaint #********
121131430863
Dear **************
On March 12, 2023, we received your complaint, dated March 11, 2023, filed with the Better Business Bureau.
You stated that you have been unable to obtain your port out *** and account number due to not being able to get through to Boost Mobiles customer service. You requested this information as you are wanting to switch service providers.
Please note that the ********************************* (FCC) regulates phone number portability and Boost Mobile strictly complies with that process. In order for a carrier to initiate a port on behalf of a customer, they must provide pertinent billing information regarding the account where the number is being ported from. This information may include, but is not limited to account number, account holder's name, phone number, five-digit ZIP code, passcode or the *** that is referenced on the account in question. The information provided is inputted into the port request, which is then transmitted to the customers existing carrier. The existing carrier verifies the number to be ported is associated with the account, and that the account information provided in the port request matches their records. If the information is accurate, the port is approved in accordance with FCC guidelines.
On February 23, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. Boost Mobile users may experience difficulty reaching Boost Care. Our teams are working hard to restore systems as soon as possible and are making steady progress.
In our email correspondence, I provided you with your port out ***. For your reference, it is ******. Please note that the port out *** is only valid for seven days. You can obtain your account number online at *****************************.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
********************************************************************
*********************Initial Complaint
Date:03/11/2023
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are seeking to port out our phone number from Boost Mobile and they refuse to let us. This is illegal. Phone companies are required to allow us to switch providers. We have been to their store and called customer service multiple times. They blatantly refuse to give us a port out code. This is illegal and we want action taken against this companies illegal actions. Please require them to provide us with a port out code immediately, for our phone number ************. This has also affected our bill, because we have to conjure to pay them, because we cant move our line. Very dishonest of them.Business Response
Date: 03/17/2023
March 16, 2023
***********************
1161 *********.
*****, ** 84606
Re:BBB Complaint #********
Dear **************
On March 12, 2023, we received your complaint, dated March 11, 2023, filed with the Better Business Bureau.
You stated that you have been unable to obtain your port out PIN and account number due to not being able to get through to Boost Mobiles customer service. You are requesting this information as you are wanting to switch service providers.
On February 23, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. Boost Mobile users may experience difficulty reaching Boost Care. Our teams are working hard to restore systems as soon as possible and are making steady progress.
A review of our records indicate that your number was already ported out and your account is disconnected.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile
********* / ******* Better Business Bureau
*********************************************;
******, ** 80210
*********************Customer Answer
Date: 03/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:03/11/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost mobile asked me to pay my phone bill repeatedly knowing that the service would not activate they texted me multiple times asking for payment so I paid and have not had my phone activated for over a week and they will not respondBusiness Response
Date: 03/23/2023
March 23, 2023
*********************************
313 ********.
**********, ** 21842
Re:BBB Complaint #********
Dear ******************:
On March 14, 2023, we received your complaint, dated March 11, 2023, filed with the Better Business Bureau.
You requested a refund for an activation that was billed in error.
I located the second account that had been set up and never activated. I have submitted a refund for the payment of $60.95. Please allow five to seven business days for processing.
We regret any inconvenience you experienced.
Sincerely,
****************************;
Corporate Case Manager
Executive Escalation Team
Boost Mobile
********** / ******* Better Business Bureau
********************************************************************
*****************************Initial Complaint
Date:03/11/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a customer of ********************. I have been attempting to contact them for the last two weeks so I can both cancel my account as well as obtain information from them so that I am able to transfer my current phone number to a new carrier. I have been trying via phone, via online chat, via self-help options on their app and on the website. But the two services I require are only possible by contacting their live customer service (i.e. talking to a human being). However, no one ever answers the phone. Instead, I am told that Boost Mobile is having technical issues and that they hope to be available soon. That was two weeks ago. I try contacting them daily. Yet they still pulled my monthly payment from my account two days ago! I want to cancel and no longer pay them anything, but I cannot get a Boost staff person to assist me. I am incredibly frustrated at the company taking my money, yet no one from the company will help me cancel this account. Im stuck in a loop. My next move is to see if my ************ can block Boost from taking my money next month too. But I may never be able to transfer my phone number to a new carrier without Boosts assistance. Thank you for your time in reading this.Business Response
Date: 03/21/2023
March 20, 2023
*********************************
****************************
********, ** 97216
Re:BBB Complaint #********
Dear ****************:
On March 13, 2023, we received your complaint, dated March 11, 2023, filed with the Better Business Bureau.
You stated that you have been unable to obtain your port-out *** and account number due to not being able to get through to Boost Mobiles customer service.
Please note that the ********************************* (FCC) regulates phone number portability and Boost Mobile strictly complies with that process. In order for a carrier to initiate a port on behalf of a customer, they must provide pertinent billing information regarding the account where the number is being ported from. This information may include, but is not limited to: account number, account holder's name, phone number, five-digit ZIP code, passcode or the *** that is referenced on the account in question. The information provided is inputted into the port request, which is then transmitted to the customers existing carrier. The existing carrier verifies the number to be ported is associated with the account, and that the account information provided in the port request matches their records. If the information is accurate, the port is approved in accordance with FCC guidelines.
On February 23, 2023, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. Boost Mobile users may experience difficulty reaching Boost Care. Our teams are working hard to restore systems as soon as possible and are making steady progress.
In our email correspondence, I provided you with your port-out ***. For your reference, it is ******. Please note that it is only valid for seven days. You can obtain your account number online at *****************************.
Sincerely,
*********************
Sr. Corporate Case Manager
Executive Escalations Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*********************************************;
******, ** 80210
*********************Customer Answer
Date: 03/22/2023
Complaint: 19584134
I am rejecting this response because:
I have tried repeatedly, via direct telephone contact, to CLOSE my account with Boost. I have been trying to do this now for over three weeks. Yesterday, I finally was able to get through to a human being (all attempts at telephone contact prior to yesterday were met with an automated message, explaining Boost was having issues). The person I spoke with said he could not close my account! He said I would need to try again "in a few days."This is absolutely not acceptable. I have already signed up with a new mobile carrier and I now have a new phone number. I had already tried to obtain that port-out information in late February from Boost Mobile, but ultimately gave up, when it became clear Boost Mobile was not answering their phones.
Yes, I did receive an email from Boost this week with the port-out information, but it is far too late. As I said, I now have a new phone number with a new carrier.
What I need now is to CLOSE/CANCEL this account with Boost. I am not going to keep calling every day only to be told that no one can actually help me with what I need at this point. That is ridiculous. Why can't someone close my account when I call?
After Boost Mobile continued to take money out of my checking account, I also had to cancel my debit card. Good luck trying to get any more money out of me, Boost.
Sincerely,
*****************************Business Response
Date: 03/30/2023
March 28, 2023
*********************************
****************************
********, ** 97216
Re:BBB Complaint #********
804646168083 - ************
Dear ****************:
On March 28, 2023, we received your rebuttal, dated March 28, 2023, filed with the Better Business Bureau.
You requested to have your Boost Mobile account canceled.
As I explained in my last response on February 23, 2023, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. Boost Mobile users may experience difficulty reaching Boost Care. Our teams are working hard to restore systems as soon as possible and are making steady progress.
I removed autopay from your account and submitted a $40.00 refund as a courtesy.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile
********** / ******* Better Business Bureau
************************************************************** 80210
*********************Customer Answer
Date: 04/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I appreciate that Boost Mobile did the right thing and not only cancelled my account but also refunded the most recent payment (which I had been trying to cancel beforehand).
I am grateful for this resolution and I sincerely appreciate the updates. Thanks so much!
Sincerely,
*****************************Initial Complaint
Date:03/11/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost mobile sold me a hotspot device that doesn't work and refuses to fix or refund after charging me twice for initial devicesBusiness Response
Date: 04/04/2023
April 4, 2023
***************************************
4609 ***************
***, ** 84067
Re:BBB Complaint #********
447963077005
Dear **********************:
On March 14, 2023, we received your complaint, dated March 11, 2023, filed with the Better Business Bureau.
You said you purchased a hotspot device from ******************** but it is not working. You stated that Boost Mobile refuses to refund the purchase price or to repair it.
Unfortunately, your complaint did not provide any information regarding the device, such as purchase receipt, order confirmation number, device model and manufacturer or from whom you purchased it. In addition, you did not did not reply to my email, dated April 3, 2023 requesting additional information about the device.
Please understand that if you purchased the device from a ******************** retail store or another retailer authorized to sell Boost Mobile products and services, you will need to work directly with that retailer to resolve this issue. If you purchased it from boostmobile.com, please provide the information referenced above so that I can review and determine the best possible solution.
Sincerely,
***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
********** / ******* Better Business Bureau
********************************************************************
*****************************Initial Complaint
Date:03/11/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I buy iphone 11 its locket they toll me after one year you phone be automatically be unlocked it past one year my phone is locked I cant reach the customer. Service for one month they say we problem with customer service they have no problem collecting the payment I want my phone to be unlocked so I can move to the other carriers Im unhappy with this serviceBusiness Response
Date: 04/05/2023
April 5, 2023
*********************
PO Box 1414
**********************, ** 07676
Re: BBB Complaint #********
949466212975
Dear Daim:
On March 13, 2023, we received your complaint, dated March 11, 2023, filed with the Better Business Bureau.
You requested your device be unlocked.
Boost Mobile will unlock a device under the following circumstances:
The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
The device has been active on the associated account for at least 12 months
Your unlock request has been granted; please allow 72 hours for this to process, and ensure your phone is powered on with the Boost Mobile *** card inserted.
*** Unlock refers to enabling the *** slot of a device to allow insertion of another carriers *** card. Unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Hours: Mon-Fri 8:00 am to 4:30 pm MT
**************
cc: ****** / ******* Better Business Bureau
********************************************************************
*****************************Initial Complaint
Date:03/11/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
placed an order online with wrong address. which there was no confirmation of address screen.Payed with card/address on file that i didnt realise i didnt change) and cannot contact anyone at company to change the order/cancel the order. there is also no way to turn off auto payments on their site or a way to currently cancel anything. they have no way of helping anyone with this either at this time which seems like a huge problemBusiness Response
Date: 03/22/2023
March 22, 2023
Mr. *******************
************************** 2
**********, **
Re:BBB Complaint #********
384211634109
Dear **************:
On March 12, 2023, we received your complaint, dated March 11, 2023, filed with the Better Business Bureau.
You stated that you purchased a phone but you provided an incorrect address. You said you are unable to change or cancel this order. You also said there is no way to turn off autopay on your account.
Please be advised that as the order was fulfilled properly with the information provided to Boost Mobile, we bear no liability for the device.
Please contact the parcel carrier directly to file a claim. We regret any inconvenience this may cause.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
********** / ******* Better Business Bureau
********************************************************************
*********************
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