Reviews

Review Details

• Review fromRoumit G

  Date: 05/02/2025

  1 star
  We had a very disappointing and frustrating experience with Loan Simple. As first-time home buyers, we were very clear about our budget and expectations. Loan Simple initially provided us with a closing disclosure that aligned with what we had discussedspecifically, that seller credits would cover most of the closing costs and that we would only be responsible for the down payment.This was one of the key selling points they used to win our business.However, on the day of closing, they suddenly increased the required amount by $6,000 to $7,000, claiming it was due to an error on their part in the earlier disclosures. Despite it being their mistake, they made no effort to rectify it. We were put in an incredibly difficult positioneither walk away from our dream home or pay the unexpected cost. Of course, we had no choice but to proceed under pressure.This kind of last-minute surprise is unacceptable, especially when it comes from a company that markets itself to first-time home buyers. The process was full of empty promises, misleading information, and a complete lack of accountability.I strongly discourage anyoneespecially first-time buyers or those refinancingfrom using Loan Simple. Their practices are misleading, and they do not stand by their commitments. Please be cautious and consider other lenders who operate with transparency and integrity.

• Review fromLindsey A

  Date: 03/11/2024

  2 stars
  Lady seemed eager to help. We were approved for an amount. Then we found a house. We never were given a letter an approval. They havent returned a call or email for weeks. I hope I wasnt scammed

• Review fromRyan C

  Date: 07/25/2023

  1 star
  I filled out a housing affordability calculator at fhaloans.com because I am very early into the process and just want some information to read. My contact information was forwarded to loan simple and a person named ***** started texting me to set up a phone call. I told him to send me everything by email. He kept pushing for a phone call. Finally I told him his approach made me uncomfortable and I was no longer interested. He insulted me personally.

• Review fromKay C

  Date: 06/01/2023

  1 star
  This company told me I was approved for a significantly higher amount than I actually was. I am on a very tight schedule, as I had 2.5 months from the pre approval til closing until I had to move out of my current place. So, I find a house; weeks pass. Under contract for over half the time and they call me saying, I dont make enough. Which would be fine, if I werent thirty days from having to move out of my current place. Not only would I not be able to get the house I desired (and well under the original price limit they gave me), but it was too late to look for another as I had to be under contract for thirty days, meaning Id be homeless waiting. When I called for information as to how or why this could happen (I wouldve just picked a house in my range had they communicated appropriately), all the manager could say was I dont know. That employee doesnt work here anymore, I cant tell you. As someone who supervises the call center for one of the biggest companies in the nation, I can tell you not taking accountability for the employees under you is shameful and unprofessional. I was able to get a coborrower , but they neglected to tell me that would push back my closing date. Additionally, communication has been poor and there seems to be no sense of urgency as that closing date approaches. I am so disappointed and heartbroken with this experience.

• Review fromMeagan C

  Date: 05/05/2023

  1 star
  They got angry when my husband called and cussed at him. Horrible customer service.

• Review fromJohn I

  Date: 04/26/2023

  3 stars
  My wife and I successfully purchased our first home through LoanSimple. It was not an easy process and LoanSimple didn't try to make it easier. It was a pleasant experience in the beginning with my Loan ******** ********************** He seemed knowledgeable, quick to respond and always on top of the tasks. However, the nightmares began when we started process with underwriting team. They had no loan disclosure made until two days before the closing(we asked them many times to update us on the loan disclosure, and my realtor was very worried that we were not getting any response from the underwriting team). They also misinformed the closing cost by $10k, which later on, they compensated us with amount of $750. Few more things about the underwriting team. They did not bother sending us a list of documents that we have to provide to them. We had to ask them to let us know what we need to submit, and their response was rudely giving us what they need (they gave us the lists with 'why do you not know' attitude). Overall, not a pleasant experience and once the house was purchased, we did not hear anyone from the LoanSimple just simply telling us a congratulations or do you have any questions. Instead, they gave us a farewell letter saying our loan was sold to a different company. I will not go through LoanSimple again.

• Review fromKarletta H

  Date: 02/23/2023

  1 star
  We were in the process of purchasing our home and we started off with ***************** our loan officer everything was going okay. Until I was not able to reach him called several numbers that was listed on the website Nothing. I finally reached out to another loan officer on line and informed the loan office I could not reach ****. then I receive a call from ************************* stating he is taken over Hady loans due to emergency. I told him we found a house and we need updated pre-approval letter for the higher purchase price, he was asking me questions that he should have know if he had taken off Hady loan. I had to send him the same documents that I had already sent to Hady.One Red Flag. I was quoted a interest rate of ****% and I can do a buy down to ****% and the realtor and the seller can pay. That was wrong information so the seller paid the full buy down amount. I was told my MI was $71.33 and then we getting closer to closing the MI went up to $102.68 the result of that I had to pay off additional creditors. We are at the closing table and the monthly payment does not reflect the buy down rate of ****% my 1st payment is March 1,2023 and I have been calling and emailing for 2 weeks trying to get this corrected. The telephone goes straight to voicemail no return call and no one has responded to my email. This is terrible experience of communication and correcting paperwork. One and done with this company .

• Review fromLinda R

  Date: 02/11/2023

  5 stars
  We are on our second Loan Simple home mortgage. The administrative staff, loan agents and underwriting department have streamlined the process, are extremely professional and add a human element not usually found in a mortgage application process. Staff helped us find just ****************** type to fit our situation and needs. Over and above treatment - both professional and caring. Took the time to explain things to us, and patiently guided us through the home loan application process. Outstanding! We have had timely response to our email questions. They helped every step of the way. Wouldn't go anywhere else in the future.

• Review fromElisabeth P

  Date: 01/22/2023

  5 stars
  It wasn't a seamless process but I do give 5 stars because in the end we got a house with 0% down and received most of our escrow back working with ****. This was our second home buying process and I would give it a 8:10 difficulty because there was a lot of "re-submitting" documents. I never had to resubmit anything with the first homebuying (different lender) process.

• Review fromAADR10

  Date: 01/13/2023

  1 star
  Completely screwed our first-time home buying process. At first they gave us the normal 3% conventional down payment and then SUDDENLY at last second of closing they changed it to 10%. Obviously could not afford that so we had to back out and immediately quit contact with them. Sad part is that wasnt even the only thing that happened. We were given an officer that never picked up his phone or bothered to email back in a timely manner so we lost out on many home offers. I wouldnt even recommend this company to my worst enemy. Work with a company that your real estate agent recommends.