Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Protection Plan for Windshield, Key replacement, Paintless dent repair for term of 5 years on a KIA. I traded in the *** after 18 months, and requested a refund on that protection plan from ***. They responded that the Plan goes with the car, cannot transfer and cannot cancel. I am out the money for the plan. No one explained when I purchased the protection, that I would not get a refund if I traded in the *** before the 5 years.I would like *** to refund me the money for unused portion, 42 months at $26/months.

  Business Response

  Date: 03/01/2025

  We reached out to the customer to discuss resolution with no response.

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22957625
  
  I am rejecting this response because: They reached out to me on Friday and left a voicemail at 1:50pm MST and have not given sufficient time for me to respond.  I have had a medical issue this weekend, and I will return their call today. 

  Their response was less than 24 hrs.   
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** dealer for the past year the service manager ***** has done nothing to resolve our concern and issue for the past year starting at fifty thousand miles to address our safety concern with the oil consumption . We have *** told this was normal to loose oil . We have *** in so many times they wanted us to spend the extra money to clean the engine. This *** has *** nothing but a lemon and we have to put oil in every week to two weeks. This is so costly we but in five quarts a month. This vehicle is very unsafe for our family . We want our money back they have done nothing to address our concern but numerous oil consumption test we are very unhappy and need help . We would like a new vehicle or refund or litigation to address our lemon. This has *** disputed to many times in and out of the dealer that we dont trust them . We want resolve.

  Business Response

  Date: 02/05/2025

  Arapahoe Kia has reached out to the customer twice to find an amicable solution with no response. 

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a disabled veteran, Arapahoe Kia overcharged me for the car I leased, gave me an abysmal value for my trade, AND misled me to believe that they're going to make things right.On 3/9 I came in to research the Kia **** After a test drive they offered to appraise my 2018 Kia ******* They kept me at the dealership for over 8 hours. Each time I said I was leaving, their director **** would come back with a new offer. They didn't even tell me that the car doesn't come with a charger, until AFTER I signed all the paperwork!The next day, I saw that they advertised the car I had leased (literally that very car) for several thousand less! After I called them out on it, along with the 8 hours that they kept me in the dealership, their Customer Relations Manager, *******, promised to make things right. Only asking that I wait to complete the Kia ******* until she has a chance to do so. While emailing with her, I found the optima that I traded in, on their website, for $14,300! They gave me $6,900 - claiming it wasn't worth more than $9K. So, the car they tried to lease for $560/mo, they advertised for $290; my car which they tried to get for $4,000 they were selling for $14,300. I was upset!I told ******* that I wanted them to pay to have a level 2 charge installed in my home (about $1500 - $2K). She stalled me for 3 weeks, until the survey expired, then stopped responding to my emails. I then received a call from a sales manager, who told me they had no intentions of paying for the level 2 charger. Bottom line: Arapahoe Kia is a deceitful dealership. Their staff will rip you off and then lie to you to keep you from negatively impacting their precious **************** Score. These people will smile and thank you while they steal your money!

  Business Response

  Date: 05/06/2024

  We have reached out to the customer with no reponse. 

  Customer Answer

  Date: 05/06/2024

   
  Complaint: 21640736
  
  I am rejecting this response because:

  First of all, this is YET ANOTHER blatant lie. I received a call from the sales manager, who I mentioned having spoken with in my original complaint as well. He offered to POTENTIALLY give me a level 2 charger, which retails for roughly $700 from **** but can be found in many places for FAR LESS.

  The issue, as I've explained, is that I do NOT have a 220v outlet that this charger requires. Meaning that it would be entirely useless, unless I paid between $1000 and $1500 to get the necessary outlet and wiring installed. 

  Furthermore, this fails to address the more compounded deceit and unscrupulous behavior of Arapahoe Kia. Nor does it compensate me for the time wasted and aggravation they have caused me. It is for these reasons that I do not accept their response and, should they continue to lie and try to haggle instead of agreeing to my desired restitution, I will be sending a complaint directly to *** corporate, the ***************** and every other state regulatory agency, I can find! This will be in addition to expanding my social media awareness campaign. At the end of this week, I plan to reach out to the news media to see if they would be interested in reporting on how Arapahoe Kia has deceived a disabled combat veteran! 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/20/2024

  Arapahoe Kia has reached out to the customer, and we believe have found a suitable solution. 

  Customer Answer

  Date: 05/28/2024

  The complaint has been resolved to my satisfaction.

  thank you, 

  Vadim

• Initial Complaint

  Date:01/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have been giving run around and ignored phone calls, email from everyone in your office regarding 500$ military check credit that wasn't funded to my account.I would think after doing business for an brand new car, you would at least honor the $500 credit promotion but i reached out ************* i have been re route to all different apartments and ignore.

  Business Response

  Date: 01/24/2024

  We have reached out to our customer and came to an amicable agreement.

  Customer Answer

  Date: 01/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in buying a car from Arapahoe Kia Preowned on October 24th. I authorized the paper to run my credit thru ENT and this Kia ******** to have an idea on monthly payments. I ended up declining on the car because the APR rate was way higher than I could qualify for. They would not tell me or show me the APR until I pushed the issue multiple times. That told me they were hiding information from me. I started to become more skeptical of the salesman and financial advisor. The next morning I woke up to 6 credit alerts. Arapahoe Kia Preowned ran my credit 6 times and lied to me. 6 times running credit is not normal and I called them about it. The phone call ended twice with them hanging up on me angrily. I could understand 2-3 times running credit but 6 is not right and excessive. I was told ENT is their only lender yet my credit was run thru 3 lenders. In total 3 times run thru Kia **************** and 3 lenders. Kia **************** are liars and very rude. I do not appreciate being lied to about credit reporting and find their untruthfulness extremely unprofessional.

  Business Response

  Date: 11/11/2023

  Arapahoe kia has reached out to our customer without any response.

• Initial Complaint

  Date:10/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date Oct 2018 for ****** nature of dispute vehicle oil consumption at ****** miles oil consumption test after oil change oil level at 1/4-mark level in two weeks.They keep denying. Problem with vehicle. We are requesting full refund or replacement of vehicle.

  Business Response

  Date: 10/25/2023

  We reached out to our customer to come to an agreement to work with him and *** on his vehicle.

   

  Customer Answer

  Date: 12/15/2023

  Vehicle consumes oil does not leak on ground but consumes oil at a fast pace to where you need to have constant oil put in the vehicle. This vehicle has been consuming oil at ****** miles and the dealership keeps saying its normal under a thousand. Miles to lose oil all the time. We went in for an oil change and the following week.it was half full on the dip stick. Every time we take our vehicle in the dealership, they keep treating our vehicle like it was a piece of trash. They left the oil cap off turned on are vehicle and we had oil all in our engine compartment. They ripped and torn our skid plate under the vehicle replacing the oil filter the replacement is a five-hundred-dollar cover. We are so tired of no response by e-mail or call backs from the service manager name *****. *****, our vehicle is a lemon, and my wife and children feel unsafe. We do not want to deal with dealership I called weeks prior for bringing in the vehicle for evaluation on oil consumption and they say we never made an appointment. We went in for oil consumption and when we looked at our mileage, they put down the wrong mileage this dealership is playing games. We are a very un-happy customer with this unsafe vehicle.

  Business Response

  Date: 01/11/2024

  We are continuously working with *************** and ***************** to find a resolutions to his vehicle issues.

   

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2023, I bought a new Kia ********* from Arapahoe Kia in **********, **. I live in **********. Just before we left the ******ship with the new car, we noticed a cosmetic defect on the passenger side door. Some of the chrome on the speaker cover was damaged. Since we live in **********, the ****** issued to ** a "We Owe" paper, signed by the ******ship, committing to repairing the damaged part. The cost is approximately $1,500. I followed the ******ship's instructions and took the car to my local Kia ****** here in California. They looked at the defect and the "We Owe" paperwork and told me that Arapahoe Kia needs to pay for the repair. So I talked to Arapahoe Kia about it and they told me that they were not responsible and that "Kia ********** would contact me about the repair. Arapahoe Kia provided no contact person or phone number, etc. Nothing to help me move the repair forward.I have tried repeatedly in the months following the initial problem to get this resolved. At the moment, Arapahoe Kia will do nothing to help me resolve this issue. We paid full price for the car and expected it to be in pristine condition, as a new car should be. I explained to Arapahoe Kia that if it were a mechanical issue with the new car, I would not go to "Kia ********** to have the repair made; I would take it to the ****** I bought it from or another nearby ******. Arapahoe Kia disregarded this line of reasoning. Please help me. I am being cheated by this ******ship and just want the repair made as they committed to.*******, *************************

  Business Response

  Date: 10/31/2023

  Arapahoe kia is working with a Kia ****** in ********** to get the issue resolved.

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a senior adult who is participating in Alzheimer's research as I have a family history. The research encourages getting a full night's sleep. Unfortunately, I have awoken almost every night since being trapped and tricked into paying an exorbitant finance charge.I received a cash deal quote from *********** and an offer to fly me to ****** via ******* to replace my damaged car. *********** recommended I take an Uber from the airport to their dealership. I contacted my credit card and ************ (debit card and direct money transfer) to get approval to pay the entire amount with either. I brought my credit card, my debit card, and checks from my two banks and credit union. On the morning of my flight. I got a note from Arapaho *** that they would only take $10,000 on a credit card and that they preferred cashier's checks. My salesperson suggested we could go to a bank to get a cashier's check on my test drive We arrived at Arapaho *** a bit late and my salesperson quickly showed us how to operate a few of the controls. She then suggested we take a test drive and get a quick lunch. I was surprised she didnt take us to credit union as she had suggested earlier.When we returned, our salesperson came out and told us the Financial Manager would see us soon. She also commented that my credit rating was incredibly high and that the Financial Manager had shown it around the staff room. We then waited for over an hour ************* Manager refused all but a $10,000 on a credit card. She asked me to un-freeze my credit rating. She then presented me with a finance proposal with an outrageous $2191 finance charge and 6.5 interest rate. I asked if *** Financial would accept an immediate full payment and she said yes. I made the full payment and requested reimbursement for the loan charges and they refused. I requested Arapaho *** reimburse me and they refused

  Business Response

  Date: 10/20/2023

  We have reached out to our customer and explained how there were no extra charges by the finance company. We have assured the customer that we wil be more transparent and create new processes and policies to prevent further bad service with our future customers.    

  Customer Answer

  Date: 10/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/11/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to make an out of state purchase with an approved loan from my bank. I made the sales person, *******, clearly aware of the situation from the begginning and in writing. I was told they did not have the "White" car I was looking for, but that a sister dealership had it.All I needed was a Buyer's order to complete the deal. Since we had a special financing situation, I made very clear from the beggining that I wanted to use my bank, the buyer's order was created/signed, and I paid the $500 deposit they requested to hold the car as part of the deal.That same afternoon I was notified that the dealer had a direct lending agreement with my bank and that financing needed to be done through the dealer. Sadly,I had already paid the deposit. I was asked to complete an application and that they would work with my bank to offer the deal under the same terms. I explanined that it was a very specific situation and the reason why I wanted to go through my bank directly. I was again asked to complete the application and sent a link to the application. I completed the application as told and sent a couple messages for follow up. I was simly told, my "my financemanager is working on this" Three days later I am told that there is great news, that they approved the loan the payment range amount was about $100 higher than going with my bank, with an APR of about 14%, of course they only tell you the payment range; which I declined considering that my bank rate was ****%. On 08/10/2023 I am told that my deposit is not refundable. I had the honest intention to buy the car. It was the dealership that changed the deal and the financing terms,and the interest rate. I was simply told I could refinance with my bank as soon as a week? This is an unfair and deceptive business practice.

  Business Response

  Date: 09/05/2023

  We reached out to our client and reached a amicable agreement.

   

  Thank you 

   

  Customer Answer

  Date: 09/12/2023

  Resolved. Would like to delete from file

• Initial Complaint

  Date:06/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2023 Forte GT from *********************************, Internet Manager at Arapahoe Kia located at **** E Arapahoe Rd. **********, ** *****. I picked the car up on May 26, 2023. I noticed that the ********** installed a front tag on my car. I told and emailed the sales person several times not to install a front tag on my car since I live in ****** and the state does not require a front tag. The sales person went against my wishes and installed a tag. The mechanic who installed the tag did not use the supplied bracket and just screwed two screws in the upper bumper. Once he placed the tag on the bumper, the tag is slanted and looks horrible. This is unacceptable. I have a very nice car and the tag looks horrible. My dad emailed the sales person with pictures and asked her what they will do about this horrible job they did. There has not been any response from them. I want my bumper to be replaced by a Kia ********** or auto body shop. Enclosed are some pictures of the bumper.

  Customer Answer

  Date: 07/18/2023

  Hello, 
  
  Thank you for contacting your Better Business Bureau regarding complaint ID ********. The business responded to the complaint on 7/10/23 and that was sent to you via email. We did not receive a consumer response within the timeframe provided and the complaint was closed Assumed answered. If you wish to have the complaint reviewed to reopen, please provide your consumer rebuttal by replying directly to this email. 
  
  Kind Regards,
  
  ****************
  Resolutions Consultant
  Better Business Bureau
  *****************************************
  ********, ** *****
  p: ************
  bbb.org Start With Trust
   
  CONFIDENTIALITY NOTICE: This message contains information belonging to Better Business Bureau which may be privileged, confidential and protected from disclosure. The information is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, copying, or distribution or the taking of any action in reliance on the contents of this information is strictly prohibited without our written permission. If you have received this e-mail in error, please immediately notify us by reply e-mail, delete this message, and destroy any copies.
  
  
  
  From: Kaleena A <*****************> 
  Sent: Monday, July 17, 2023 7:45 PM
  To: Resolutions <*****************************************>
  Subject: File no. 20238290
  
  I absolutely rejected their response.  Please don't be bias to the business.  They were billing me for wifi that I wasn't using and then told me I owed them for a gateway that they never told me I had to return.  I found the gateway and the store wouldn't take it without a label.  I called corporate and then suddenly no one could access my account unless I went into another store.  It was ****.  Please get this right