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Business Profile

Online Retailer

Livelong Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried Livelong Solutions nail fungus pills and it did not work. I then returned ALL six unopened bottles that were an upsell.They were purchased October 28, 2021 and returned November 29, 2021.I then asked Discover Credit card to chargeback my purchase. I was given a temporary credit of the purchase price $321,93 Then Discover contacted me in January 2022 saying that PayPal denied my claim. PayPal is the payment method method sent the funds to live Long Solutions with.It is now April 28, 2022 and Discover has submitted my name to the Credit Bureaus for nonpayment of this **** which I have returned to Live Long Solutions for a refund.Today April 28th I opened an email from Live Long Solutions saying I MUST cancel my chargeback claim to try to get a refund.I sent back their product I should get a refund. Yet now I am being told I need to cancel my chargeback case to try to get a refund. It is not even guaranteed .I want Live Long Solutions to honor their attached words that I can get a refund back when product is sent back which it was on November 29, 2021

    Business Response

    Date: 05/05/2022

    Hello,

    The customer indeed returned the bottles to our warehouse back in December 2021 but also open a chargeback dispute with her financial institution and with PayPal rather than to wait for the refund from our end. Due to the dispute, we couldnt issue the refund from our end. We contacted the customer to provide us the full and correct address to issue a check to resolve this situation, but the customer did not respond up until now.

    Have a lovely day ahead!

    Customer Answer

    Date: 05/10/2022

     
    Complaint: 17120096

    I am rejecting this response because: I was not offered any refund. Discover Bank contacted me and said I owe this amount and to pay plus DISCOVER is currently reporting me to the credit buraus.  All the company needs due is issue the refund to my Discover card to close out the case.

    Sincerely,

    *************************

    Business Response

    Date: 05/16/2022

    Hello,

     

    We sent the check for the purchase of the customer, I attach it to this response.

     

    If anything is needed from our end, please let us know.

     

    Have a great day ahead!

    Customer Answer

    Date: 05/18/2022

     
    Complaint: 17120096

    I am rejecting this response because: I want it credited to the way I paid it.  It was paid with a credit card.  My credit card , Discover , is reporting me to the credit bureaus.  Why can't Live Long Solutions reverse the charge.  This check may be fake.  And I don't get mail at this address so it will be returned to Live Long.  Cancel this check and submit to the bank a reversal and leave me alone.  I paid with credit from Discover and Discover has me in the red.  Or reverse the charge to pay pal.  Cancel the sent check, I feel it is fake and may bounce.  I refuse a check.  I want the charge sent back to PayPal that was how I paid. I know it is fake check cause I paid with credit not my money.

    Sincerely,

    *************************

    Business Response

    Date: 05/23/2022

    Thank you for replying!

     

    We are not able to reverse the charge to your credit card due to the chargeback dispute that you have opened and blocked the transaction.

     

    The check is the only option that we have to send you the money, once a dispute is placed for a transaction , that is blocked and no action can be taken regarding that transaction. Your financial institution should provided this information when you first open the dispute.

     

    The check was already sent to you, if you decide to refuse it we will not have a different option to provide you the amount back.

     

    I hope this information helps !

    Customer Answer

    Date: 05/26/2022

     
    Complaint: 17120096

    I am rejecting this response because:  I was not asked about getting a check.  I wanted a reverse to my card. Since I cannot get that THEN i WOULD NEED A  Letter STATING THAT IT IS A REFUND AND MY MAILING ADDRESS IS : ************************************************************************************************ 91773.  I was never asked where to send it to . Where was it mailed to?

    Sincerely,

    *************************

    Business Response

    Date: 06/03/2022

    Hello,

     

    Hello,

     

    As I attach the screenshot from our system, we did contact the customer in regards to this situation.

     

    We sent several emails to the customer asking her address and letting her know that we cannot refund the amount via PayPal due to her chargeback dispute that was opened. The customer did not provide any response.

     

    The check was sent to the following address : 

     

    301 *********** STE 101
    SUITE 101 1004PMB
    *********, ** 91773-3364
    **

     

    I hope this information helps to this situation!

    Customer Answer

    Date: 06/07/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********,.  I do not want a check because the bank has me in the red with a  credit charge.  I will deposit this check in Discover and hopefully I can get my credit repaired from Discover.
    Livelong says PayPal is  not working.  A lot of excuses.  I hope this check does not bounce.  Thank you Better Business Bureau for assisting with this matter



    Sincerely,

    *************************

Livelong Solutions is NOT a BBB Accredited Business.

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