ComplaintsforGood Sam Enterprises, LLC

• Initial Complaint

  09/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have repeatedly asked to be removed from their email and mailing lists but keep getting things sent to me. I have clicked on their unsubscribe button, that never works, I have emailed multiple times and the representative says it's taken care of, but alas...I am still getting emails that they want me to sign up and pay for a membership that I do not want.

  Business response

  09/21/2022

  The member contacted us directly about this issue as well, and our IT team was able to resolve. Per the member's requests they shouldn't get any more correspondence from Good ***.

• Initial Complaint

  09/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On August 25, 2022, Good *** VIP contracted with me for a sum of $1050. Which I had to sign a document in order to consummate the transaction along with a W-9. My records are the signed contractual agreement provide in an email along with emails before and after the transaction. Besides this agreement two individuals sent emails requesting the contract and indicated once I signed the letter agreement that I would receive the $1050. I have several emails that indicate they were processing this payment on August 30, 2022, yet I have not received payment to date. I have contacted the organization many times where they said they would look into it. Now I am not getting any feedback or response to my inquiries. My last communication was from a **** which is ******' VIP ************* Team at ********************** The other communications are with ***************************** and *********************************. at phone numbers *************************** Their emails respectively are *************************************************************** They have both stop responding to me. ****** last communication was "I truly apologize for this, but I will make sure you do receive it", September 13, 2022.

  Business response

  09/23/2022

  ****************** emailed to let us know he received the check in question yesterday. We believe this complaint can be closed.

  Customer response

  09/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  09/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 8/30/2022 my truck was disabled and I requested a tow under my Good *** Roadside Assistance plan.The operator refused to send a tow truck unless I paid their fee of $262. I disputed the charge but I paid with the understanding I would dispute it later. According to Good *** published policy I should only have been liable for any additional miles beyond the distance to the nearest professional service center. I did request a tow to a **** dealership which was less than 8 miles further.The tow company provided a bill showing the cost of the ENTIRE tow was $132. The cost per additional mile mile was 30 cents. The Good *** operator did not speak good English ( I requested another operator but was denied) so I could not understand the name of the place they wanted to tow me to but it was in Hollister, **. They would not give any reassurance that the shop was willing and able to accept my vehicle. Hollister is a small town, I am not sure the establishment even exists. At most, the additional mileage was 8 miles so my portion should be no more that $24.I contacted Good *** and they originally denied any liability for the cost but eventually offered to reimburse me $105 "good faith" payment. That would leave me paying for the full tow plus $25 for the privilege of being extorted by their dispatch operator out of $262. Their explanation for the remaining amount was nonsensical. I requested an itemized invoice to determine how the fee was determined. It has not been received. At the time, I asked the dispatch operator how much was the additional miles, he said they had no way to determine that (its fairly easy with ****** maps). No explanation how they would determine the charge consistent with policy if they could not provide an additional mileage figure.

  Business response

  09/20/2022

  We have reached out directly to the member and agreed on a resolution to this complaint. Member will receive an additional check for the agreed upon amount.

  Customer response

  09/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.My understanding from the business is that there will be a full refund of charges.
  
  Sincerely,
  
  *********************

• Initial Complaint

  09/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  False Advertisement on their ******** page. They often highlight certain campgrounds. They offer a 20% discount or some sort of promotion. They give the name, location, link and photo of the campground. Unfortunately the link to the campground doesn't always match the correct campground. So a normal person would look at say wow this is beautiful, look at this photo, click the link and book a discounted stay because they booked through Good ***. Only to arrive and be extremely disappointed because it isn't even the same campground. Well on the September 15, 2022 ******** post for Mill Creek RV Park they told you ************, **. They provided a link to Mill Creek RV Park in **. But the photo was NOT of Mill Creek in TN. It is a photo of Mill Creek in ******, **.I know this from personal experience. I stayed at Mill Creek in TN, it did not look like this and I had a very negative experience so it didn't match. I contacted Good *** ******** page. And stated you have the wrong photo. I provided a correct photo. I honestly thought it was an honest mistake. Until my comments as well as others were deleted.I again commented. Wrong photo, wrong place. Fix your error. Another man provided the correct campground information. Again we were both deleted. I personal messaged them. Because now this is false advertisement. I posted a 3rd time.Correct link, wrong photos. Honest mistake just make it right.Deleted for the 3rd time.How can a company do this? I could just be an honest mistake but now they will not correct it.

  Business response

  09/19/2022

  Thank you so much for bringing this to our attention. This has been escalated to our ************ team, and the post has been updated with the correct park information.

  Customer response

  09/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  09/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been trying to resolve a towing claim with Good *** Roadside Assistance since June 2022. I have written and called numerous times to speak to someone in management about my claim. Invariably, all I receive is a letter from the Company restating the obvious.....that since I did not call prior to having my vehicle towed, the claim would not be covered. The issue is simple. We were stuck for 7 plus house in a remote part of ***** in the National Forest. No cell coverage, bad weather and fearful for our safety. The only person we saw for the next 5 hours was a forest service employee. That person would NOT go to the nearest town to make a call to Good ***. He gave us two options. Abandon our vehicle and he would take us to town or he would call a tow truck once he got back to town. We were unwilling to abandon our vehicle....and leave with someone we did not know. So we had him call a tow truck. It seems unreasonable that given these facts that Good *** would not reimburse us at least some of the expense. It is also unreasonable that I cannot get a callback from someone on management to discuss this matter. Any help you can provide would be appreciated. I am not uploading documents as these have been sent to Good *** a number of times.My Good *** Member No: ********* Thank you.

  Business response

  09/12/2022

  We have contacted this member and will be approving the claim as a one-time exception based on circumstance. Member is aware of the requirement to contact us prior to service in the future. Member reports they are satisfied with the resolution.

  Customer response

  09/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  08/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date 7/20 /22, I called Good *** Roadside Assistant as my **** Journey ********* was broke down in ****** ******. I recieved a call back from Good *** dispatch @ 8:26 am and was informed they had found a repair shop to take my RV to. The dispatch *** informed me that the repair shop told her THEY THOUGHT they may be able to fix it. HUGE RED FLAG !!!. I hung up with dispatch and immediately investigated the repair shop that my RV was going to. Come to find out GOOD *** was having my RV towed a scrap metal/ junkyard. I called my longtime friend in ************************* who has a business there , trailer repair, to ask about this supposed repair shop that Good *** was having my Rv towed to. He informed me that he had known the owner over 30yrs and he would not be able to fix my RV, his repair work was not reputable and was advised to not do business with him. So after my conversation with my longtime friend I called Good *** Roadside Assistant back and declined THAT SHOP (Scrap metal, junkyard). A few days later a reputable Truck Repair Shop in **** ** ,****** Repair, agreed to fix my RV, but I would need to have it towed from ****** ** to **** ** ( 5 miles) and have it at ****************** Repair on Wednesday July 27th in the morning. The tow truck driver showed up on Tuesday a day early, so when he returned on Wednesday he showed up two hours late , REFUSED to take my GOOD *** ROADSIDE card . He flat out said Good *** NEVER pays their bills. So I had my wife call Good *** to let them know that they refused our Good *** card. She called was told to fill out a reimbursement request claim, and we would be reimbursed for the tow. I was relieved knowing I would recoup that money from the tow. BUT OF COURSE MY CLAIM WAS DENIED. My RV had been broke down for over a week at that point and I didn't put in a claim for TRIP INTERUPTION, wich my Good *** Roadside Assistant Platnium RV should cover my hotel/motel and meals if my trip gets interrupte DISAPPOINTED DISABLED VETERAN

  Business response

  09/09/2022

  We have reviewed ****************** complaint and our records regarding this incident and here are our findings: It is on a recorded line that on 7/20/2022 at 11:48 am,the Good *** dispatcher offered to locate another facility and the member declined Good **** services to locate another facility to have their RV taken to. The member never contacted Good *** dispatch back when they secured service on their own for a tow. Please see below the Member's requirements to be eligible for reimbursement consideration:
  
  To receive the services provided under this program, Members and Associates must call our toll-free phone number: **************. Only active Members are eligible for benefits. Fees for services obtained independently of the Good *** Roadside Assistance program will not be reimbursed unless specifically provided for in this brochure.

  The member cancelled his membership on 8/29 and was provided a pro-rated refund for the remaining time.
  

   

  Customer response

  09/09/2022

   
  Complaint: 17801186
  
  I am rejecting this response because: this company does not have the expertise or experience to obtain a qualified repair shop. Us as consumers are just supposed to be OKAY , with a repair shop chosen by a dispatch employee of Good ***. Are they trained for this position? OBVIOUSLY NOT!  in my situation when my Diesel Pusher RV was gonna be towed to a scrap yard and MAYBE fixed, but MAYBE NOT !!! And I on my own investigated the supposed repair shop my RV was going to, only to find out it was NOT a repair  shop, but a scrapyard with ***** repair service.  I was not comfortable with Good **** 1st choice, of a repair shop, I did not hear back from Good *** ,  so a week later after numerous phone calls to numerous companies I found a reputable repair shop , 5 miles away from were I was broke down.  The tow truck driver FLAT OUT REFUSED TO TAKE MY GOOD *** CARD for the tow, he said Good *** NEVER pays their bills. Wich I believe now. I payed that tow truck driver $660 to tow my RV 5 miles.

  We received a call from Good *** today,  from a very cocky man, who said several times to us , he was the one who got to decide whether we would be reimbursed for the tow cost are not, he said it several times while he was interrogating us, ****** we REFUSED their dispatch. We never heard back from them because Good *** couldn't have found a repair shop,, we were told all broke down RV were being taken to CA. All this man's repetitive questioning was very upsetting to my husband and I, not sure what kinda joy he was getting out making  two senior citizens relive a horrible experience.  

  Good *** is a company that needs to be investigated,  they are  criminals and liars , they man we talked to today knew he was not going to reimburse us for our tow expense when he called us. 

   

   

   

   

  
  
  Sincerely,
  
  *********************

• Initial Complaint

  08/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Membership #********* was renewed for 3 years on 7/12/22. I was told I would receive a $30 merchandise certificate to be used at camper world with the renewal. Each time we've renewed this has been the normal practice and we have never had a problem receiving, until this renewal. Still have not received. I spoke with several customer service agents between then and now, all saying the certificate would be emailed then saying it would be mailed, never received. Still have not received. This evening I once again called and spoke with a customer service rep who transferred me to customer care. I spoke with first customer care agent who in the middle of the call abruptly transferred me, with no warning, to **** who was of no help. I finally asked to lodge a complaint. She gave me a case #********. She couldn't explain the procedure when a complaint is lodged or give any idea when I would hear from someone. I've given up trying to deal with their non existent customer service. My desire is to be issued the $30 merchandise certificate due when renewing membership.

  Business response

  08/30/2022

  Hello **************, I am sorry to hear about your troubles receiving the $30 Certificate. I do see the history on the account and it seems we have sent it via mail and email multiple times. The last certificate was requested via **** on 8/23. We do have to allow **** business days for that to arrive before we can send again. I will send you an email with my direct contact information so we can communicate and work on this until you have the certificate in hand.

  Customer response

  08/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

  *****I have attached my response to the rep from Good ***'s for your review. I would like to keep this active until I get the certificate. Thank you for your prompt response. It lit a fire. *************************

• Initial Complaint

  08/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid for unlimited mileage towing. I needed my vehicle towed to my mechanic. The said I couldn't. Then said I had to pay for my tow. They lie. They rip people off. I want my ***** back. I will go back to tripple AAA

  Business response

  08/30/2022

  Hello, we are sorry to hear you are dissatisfied with the services received. After doing further research, we found the following:

   - The member was involved in an accident and requested to have his vehicle towed to his home on 8/18/2022. We towed the member to the requested address on ******* St.
  

   - The member then asked for a second tow to have his vehicle towed to his mechanic shop.
  

  Per the Member Benefit Brochure for the members coverage of the ************* Roadside under the section TOWING it reads as follows:

  TOWING SERVICE
  Our 24-hour, 365 days-a-year dispatch center is available with one toll-free call.
  There are no pre-set mileage or dollar limits. When you call for service, Good
  *** pays 100% of the towing fees for the delivery of your vehicle to the nearest
  independent professional service center capable and willing to repair your vehicle.
  However, you must request disablement assistance through our telephone dispatch
  center within 24 hours of the disablement. If you make any request for your
  vehicle to be taken to a location other than the nearest professional service center,
  including your home, the mileage fee (for the distance in excess of the nearest
  licensed repair center)) will be at your expense.

  If you request to be towed to a location other than the nearest professional service
  center, as described above, you will not be entitled to any additional towing
  services for the same disablement. A request for a tow to your home would also
  require additional payment if that distance exceeds the distance to the nearest
  professional service center.
  The mileage fees for any excess mileage and the fees for additional towing
  services will be determined and billed directly by the independent service
  provider at the time of the disablement, and all payment of that additional
  mileage fee or additional towing service fee will be paid by member directly to
  the service provider.

  
  The member would be responsible for his request to have a second tow the member requested location based on the procedures of the coverage he purchased.

  
  

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  3/28/22-Received email that a claim was accepted for reimbursement of towing costs to cover tow of son's car after it slid off the road due to weather. Did not receive money after 4/6 weeks and called Good *** to be told our claim was overturned. We did not receive any communication. They claimed they called and I checked my call logs and did not receive any calls from Good ***. No email was sent like previously. Was told by several customer service representatives that are claim was good due to the fact the police called the towing company. In the end was told due the car going off the road, it was a collision. That was never disclosed to us by the customer service representatives.

  Business response

  08/26/2022

  We have resolved this complaint directly with the user and agreed on a good-will settlement.

  Customer response

  08/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I joined 3 days after joining I tried calling for services they said I was not a member after many calls. I called my bank and they were told good *** did tow my car which they NEVER did. So I call today and say I want my money back and was told they had my membership under the name ************************* and asked what my address was because they did not have it then proceeded to tell me they would not refund the entire amount $ ******. So before going to court I am so upset. I want to try one more time through bbb. If they refuse I will have to take further action. I spent the ****** getting roadside service with my insurance company to get roadside assistance who did tow the car!! And have no need for this bogus company.

  Business response

  08/16/2022

  Hello, We are sorry to hear about your experience. We have issued a full refund of your membership and sent an email with the details. You should see your refund in 3-5 business days.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩