ComplaintsforSourceNRG

• Initial Complaint

  01/18/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We paid in full for our panels back in july we still have a FULL energy **** from XCEL we have tried reaching out to Osiris and to ********* many times with no responses back. I would not recommend them to anyone, they told us blatant lies and are in a BREAK IN CONTRACT as we have now paid for our panels and still pay a full energy ****.

  Business response

  02/28/2022

  Hi Samantha, 

   

  Following up on our last conversation - Thank you for providing us with the necessary information to further look into your project so that we may figure out some sort of resolution. Our Sales Operations Manager, *******, will be in touch with you to go over the following details. If you have any questions or concerns in the meantime, please feel free to reach us via email at ******************************* or call us directly at **************. 

   

  Best regards, 

   

• Initial Complaint

  11/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In February 2021 I took out a $28000 loan to purchase solar panels thru this company. The panels were installed in April by ******* *****, a company contracted by Source NRG, the inspection was done and then I heard nothing. I contacted Source NRG as well as ******* and heard nothing from either company for over a month. Finally in June the system was turned on and over the next couple of months I continued to accumulate electric expenses from *****. I talked with ********* ******, the General Manager, I was advised to get various reports from ***** showing production and use of power. Per my discussion with *****’s Solar people there are no such reports and basically, I did not have enough panels installed to cover the amount of electricity I used. Ms. ****** assured me the issue would be resolved and issued me a check for the extra amount I was charged for electricity. A month went by with no follow up and no contact from Source NRG, another ***** bill with electricity expenses. Again I contacted Ms. ****** was assured the issue was being looked into, this was in September and another check was issued for the difference. She also referred me to ******* ***** who I did speak with, explained the whole issue to him, he assured me he would check into it and let me know. Never heard back from him. Since then, I have not been able to get in touch with anyone, the main number always advises to leave a message. I have called for weeks, and I no longer can get a live person. I have left numerous voice messages and text messages with no follow up. I finally contacted ******* as I wasn’t even sure if Source NRG was still in business since I hadn’t heard from them or been able to get in touch with anyone in over a month. They contacted Source NRG and the next day (10/5/21) I heard from ****** ******* who was the original person I dealt with, he advised me that he should be the only person I deal with. See attached for the rest of my concern.

   

  *** attachment redacted by BBB ***

  Business response

  11/17/2021

  Hello *********, we completely understand why you feel that way. If we tried to get an answer to an issue and didn't hear back from anyone, we would be upset as well. We apologize for not having a resolution for you up this point. We assure you that we are looking into your situation and will be contacting you shortly to follow up.

  Customer response

  09/14/2022

  I am following up on my complaint from 11/2021, although an employee did get back in touch with me and basically stated that I was given wrong info at the point of sales. He stated that there wasn't anything else they could do, they couldn't install more panels I would just have to continue to pay my electric company for the excess. But he would follow up on something else to help. Of course I am still waiting to hear back. I have tried calling them and of course there is no answer and no returned calls. I stated my original complaint was resolved thinking they would follow up but again as of today, I have never heard a word back, almost a year.

  Business response

  10/26/2022

  Hi *********,

   

  We deeply apologize for the inconvenience and frustration you have experienced.  Our owner ***** ******** will be in contact with you, if he has not been already, so that we can find a solution.  Your system was projected to provide you with an 82% offset so we want to make sure that it is performing as expected and increase productivity and efficiency in any way possible.  Please contact us if you have not heard from him in a timely manner.

   

  Best Regards,

  SourceNRG Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩