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Business Profile

Vitamins and Supplements

Aytu Bio Pharma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am 87 years old and was attracted by the advert that stated it will help bladder symptoms and guaranteed money back. I called several times because it did not work, asked to cancel and return for refund and they have not stopped shipments and charging my credit card.

    Customer Answer

    Date: 08/17/2023

    Apologies for the delay. Getting ahold of the proper departments during the summer can be challenging. Nonetheless, we received an email from the customer on July 12, 2023. Our team emailed the customer back on July 13, 2023, notifying him that the refund had been processed, and autoship for any future orders had been cancelled.

     

    All the best,

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No longer an employee of the organization that receives this main (Key code AGE2210M-001) and have asked for months to be removed from the mailing list yet still getting mail.

    Business Response

    Date: 03/01/2023

    Hello ******************, 

     

    We are in receipt of your BBB complaint. I have contacted our mailing agency to remove you from all of our mailing lists. Please allow a few weeks to pass, as any mail currently in transit will still be delivered. If you do receive mail, please reach us directly, at ***********************************.

     

    All the best,

    The Innovus Team

  • Initial Complaint

    Date:02/26/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested several times to be removed from Innovus Pharma's mailings.Please remove me from your postal mailings list. I no longer wish to receive your mailings. Do not rent or sell my name or address to other organizations.*************************** ********************************************************************** Customer #*******************

    Business Response

    Date: 03/01/2023

    Hello ********************, 

    We are in receipt of your BBB complaint. I have contacted our mailing agency to remove you from all of our mailing lists. Please allow a few weeks to pass, as any mail currently in transit will still be delivered. If you do receive mail, please reach us directly, at ***********************************.

    All the best,
    The Innovus Team

    Customer Answer

    Date: 03/02/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/28/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My senior mother, ******************* is receiving these catalogs of which we have tried numerous times to get her off the list and keep her off the list. The key code is TRE2210-007 and customer ******************, these are from the back of the catalogs. She gets them almost weekly and cannot afford the products that the catalogs scare her in believing she needs. I have called numerous times to get her off the list and they say they will take her off but don't! Enough! please help me get through to them I now cannot find their phone number. This is a scam operation.

    Business Response

    Date: 02/09/2023

    Hello, 

    Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible. We have forwarded your mother's information to our "Do Not Mail" list, and can confirm that she will not receive mail from our company. Please allow a few weeks to pass as anything in transit may still be delivered. 


    If you have any further questions or concerns, please do not hesitate to contact us.


    Sincerely,


    Innovus

    ***********************************

  • Initial Complaint

    Date:10/07/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Innovus Pharma Refuses to take me off and stop mailing me unsolicited, sexually explicit, Sexual enhancement solicitations. I have requested several times for them to cease and desist. To remove me from all future notifications and provide me with the source of my personal information which they refuse to do. Upon telling them I planned to file complaints with the BBB and FTC they said, good luck. you're gonna have to do better than that to find out where we got your information. Can they legally withhold this information from? I do not want to receive sexually explicit material at my home address or anywhere for that matter. How can I have this stopped immediately?

    Business Response

    Date: 10/28/2022

    Dear Mr. ***************************** apologize for the delayed response to this BBB complaint. I have confirmed with our marketing team, that a representative did receive a phone call, from you, requesting removal from our mailing lists. Your request was entered October 10, 2022, whereby any future mailers, not in a mailing queue, will not be sent to your address. You have been scrapped from all of our internal mailing lists.

     

    Yours truly,

    The Innovus Team

    Customer Answer

    Date: 11/02/2022

     
    Complaint: 18184408

    I am rejecting this response because  They have only fulfilled part of my request. I am demanding the source of my information. Where did they harvest me from?It's fine that they stop the mailings but I need to find the source of that information and how they got it!

    Sincerely,

    ***********************

    Business Response

    Date: 11/02/2022

    Unfortunately, we do not have access to the source of data. We have added you to the master suppression list so you will not receive mailers form **.

     

    All the best,

    The Innovus Team

  • Initial Complaint

    Date:09/16/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please discontinue the mailings to these people at these addresses below. The recipient is deceased.********************************** PMB 181 ************************************************************************************** *********************** ***************************************************************************************

    Business Response

    Date: 09/29/2022

    Dear sir/madam,

     

    We ********* for an inconvenience experienced with receipt of these advertisements. We have removed all individuals indicated from our mailing lists. Please allow a few weeks to pass before they stop, as any mail in transit, will still be delivered. If you do receive any additional mail, please reach out to us at ************************************ so we can look into the matter.

     

    All the best,

    The Innovus Team

  • Initial Complaint

    Date:07/23/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted this company several times about their junk mailings. Apparently my mother in law (***********************************) ordered something from them years ago. She has since passed away, almost 2 years ago now. Before she passed away her mail was delivered to my address, ****************************************************************** 19320.So now 2 years later I am STILL receiving several junk mailings from this company each month. I have asked them to stop at least twice. This is upsetting to myself and my husband to still be receiving these unsolicited mailings. I want them to STOP. Thanks.

    Business Response

    Date: 07/27/2022

    We have removed the customer's information from all of our mailing lists. It is possible the customer does receive a few additional pieces as anything currently in transit will still be delivered. Please allow two weeks for processing. In the event you do receive anything, please reach out to us directly at ************************************.

     

    All the best,

    The Innovus Team

    Customer Answer

    Date: 07/27/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Aytu Bio Pharma is NOT a BBB Accredited Business.

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