Complaints

• Initial Complaint

  10/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased dog Silencer unit and bracket for $145 I keep getting automated responses about product promising to be delivered by such and such a date and it never happens. All contact info and telephone does not work. Impossible to contact a human to resolve.Invoice id's below r4XXeanOlxQQnWrTi6dGznrYK rj7zQsPBpyrUXKawgFpsSbR7I Transaction id's below **************************************************** Send product. I don't want useless email from a "bot" named **** with empty promises of delivery

  Customer response

  11/07/2023

  They finally sent me the device and bracket so it is resolved. You can record this in the complaint. 

• Initial Complaint

  07/04/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I ordered a two-pack of Homeshielders solar pest repellent. The next day I got an email saying they had added another two pack to my order, which I did not authorize. I called their ***** customer service number which sent me to voicemail. I left a voicemail. I also emailed their customer service email. After several attempts to contact them, and requests to cancel the entire order, someone named **** finally called back. She refunded the extra order placed without my permission but not the original order. I still expected to receive the original. However, I havent received the original order, so I called and emailed, and again requested to cancel the order and get my payment refunded. Homeshielders responded last week via email that they would look into why I havent received the original order, and have since stopped responding to my continued inquiries. Also, the business lists their address in ** but my order was shipped from ****** and I was charged an international processing fee by my bank. I have tried to be understanding since they are a small business, but their practices are deceptive and their customer service is terrible.

• Initial Complaint

  10/15/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I paid a total of $218.82 1x Solar Panel For Dog Silencer for $59.95 each 1x Dog Silencer Remote Control for $14.95 each 1x Dog Silencer Mounting Bracket with Pan and Tilt for $14.95 each 1x Dog *************************** Up to 300 Feet Away - Humane and Shock-Free - Black (No Faceplate) for $149.95 each I was under impression I could get a Refund if Im not satisfied as it states on there website all over website 60day warranty Guaranteed no hassle so I was like well I guess Ill try it out. Well I get the items I was harassed for two days after I purchased them saying you didnt use your coupon pay another 100$ & get this discount he message me every day. Intill i got ******** tried to use ******* wouldnt work for me so I remember I had a return warranty so I messaged him back & email & called no response at all. Been trying to do a return i have everything all packed items never opened. Except the silencer to see if it work for the dogs but never did. Ive been trying to get a hold of these people since oct 5th its been over 2 weeks!!! & no response *** emailed the person name is ******************* I even text him at the # he provided &!kept asking me to buy more he says hes the Founder of HomeShielders I want my MONEY BACK!!!! Please help!! This was the promise >>>>Satisfaction Guarantee All our products include a 60-day "no questions asked" money-back guarantee & a 1-year free replacement warranty.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩