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Business Profile

Bicycle Dealers

Moonmen Bikes, LLC

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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  • Initial Complaint

    06/25/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I ordered a handlebar from moonmen on 1/24/24. I was on 1/30/24 that it would take 4-6 weeks. On April 10th I was told that my bar would ship at the end of the month. I have not heard anything from moonmen since.

    Business response

    07/27/2024

    Order has shipped, UPS tracking-677801480889A

    My apologies again for the delay, thank you for your patience.

     

    Customer response

    07/29/2024

    Complaint: 21899030

    I am rejecting this response because:

    Merchant stated they've shipped via UPS and have provided a tracking number. The tracking number provided is not a UPS tracking number. 

    Regards,

    Samit Patel

    Business response

    08/02/2024

    The order has been canceled and payment returned in full. 

    Customer response

    08/02/2024

    Better Business Bureau:

    I have reviewed the response made by the business, and find that this resolution is satisfactory to me.  It does not appear that merchant is willing to send the product after almost 8 months. It appears I gave the merchant an interest free loan. 

    Regards,

    Samit Patel

  • Initial Complaint

    06/17/2024

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    I ordered the some custom handlebars and paid for it on September 19, 2023. The lead time for the product was stated by the company as a ***** week lead time. As of today June 17, 2024, I have still not received the handlebars. I have an email in which they told me I would have them in January. Thats pretty funny. On April 8th they created a shipping lable but the item has not shipped yet and now they are no longer replying to my emails. They have always been pretty relaxed in their responses but at this point it is just ridiculous. We are coming up on 9 months since I ordered the handlebars and almost twice as long as they originally stated.

    Business response

    07/12/2024

    Order has been canceled and full payment has been returned. Our apologies for not completing your order in a timely manner. We are sorry for the inconvenience. 

  • Initial Complaint

    09/20/2023

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    I would like to Complain about my goods that i Ordered on 27 October 2022.. 1.Custom Order Moonriser 4 Piece Titanium Bar 2. Paul Boxcar Stem 3.Shims 4.Bar Pad 4.Mounts 5.International Shipping Total Amounts $560 International Order. Confirmation Order 2192.. From Singapore.. . I preferred to be Refund if the above products is not Delivered. Thks You

    Business response

    10/19/2023

    There has been a communication error with the customer but it has now been cleared up. An open invoice for an added stem needed to be resolved before shipping. Order has now shipped. Tracking info is UPS- 1Z9R242FDG28083867

    Thank you for your order and patience.

     

     

    Customer response

    10/31/2023

    Hi there.

    Till now the Issue is not Solve yet....so what is my next step.

    Please advise regarding this Issue.

    Customer response

    10/31/2023

    The Invoice i done payment in Full for invoice 1452.

    Till now no News for the Shipment Progress..Only label Created..

    Thks.

    Customer response

    11/05/2023

    HI THERE..

    THE CASE HAVE NOT BEEN RESOLVED....

    MOONMEN HAVE NOT SEND THE GOODS TO UPS ...SINCE 19/10/23

    Customer response

    11/14/2023

    Hi there.

    Till now Moonmen Bikes. have not Delivered the Goods/product after i did the Delivery UPS payment...

    Please Expedite the process.

    Thk you.

     

     

    Business response

    11/15/2023

    Order is in route to customer. Shipping was expedited at no charge. 

    Customer response

    11/17/2023

    Complaint: 20630568

    I am rejecting this response because:

    The Product have not reached the Destination Address as Stated...

    Once it arrived and inspected all the Products that should be Delivered...

    We will accept

    Regards,

    Jefs Brafamily

  • Initial Complaint

    02/06/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Unresolved
    Hi, I'm just trying to get in touch with Todd. I prepaid $510 USD for a custom 4 piece titanium Moonriser handlebar in full, plus $50 for shipping and paid a $500 deposit for a custom titanium EBB insert. Todd has been unresponsive (since an injury, I believe) but website says that you can still order handlebars. Geo for the handlebar is; 790mm wide, 4" rise, 26° backsweep, 5° upsweep (possibly more, as I'm trying to match my 67° head angle), Welded/capped bar ends, Cable guide on bottom left side. Raw, untouched finish is preferred. The titanium EBB is something I would like to have as well. I tried calling a couple of times, along with quite a few emails and didn't get a reply. I think that he's going through a tough time and probably swamped with things, but because the website says that you can still order handlebars is why I'm trying to contact him. I would prefer the parts over any refund, as I love Todd's work and want to support him. I have an upcoming date, with my frame builder to make modifications and really need my new handlebar, please. Thanks.

    Business response

    02/27/2023

    Hellio ****,

    I am sorry you have had to wait so long for your bar. Thank you for your extreme patience. Your *** tracking number is- ******************

    Your understanding as I have recovered from my injury is greatly appreciated. Please let me know if you have any other questions and I look forward to your feedback about the bar as well as how the modification on the bike goes. 

    Thanks!

     

    Customer response

    02/27/2023

    Complaint: ********

    I am rejecting this response because: it is half my order.

    While I paid in full for the handlebar and appreciate that it is on the way, I also paid a $500 USD deposit on a custom titanium rack, which I later changed to a titanium EBB insert. 

    Hopefully Todd can set up a delivery date for it's completion/shipment to me.

    I absolutely love his work and wish him well and i hope that he hasn't forgotten my other part.

    I am very happy that my handlebar is on the way and to hear that Todd is getting better.

    Regards,

    **** ******

    Customer response

    02/28/2023

    Complaint: ********

    I am rejecting this response because:

    I am overjoyed to know that my handlebar is on it's way, I love Todd's work and want to continue to support him after his setback.

    I also am waiting on a titanium EBB insert that i have a $500 USD deposit on.

    I am not in a hurry to receive it and will consider this issue closed, as soon as I have an expected completion/shipment date.

    I am really happy that the handlebar is coming! 

    Regards,

    **** ******

    Customer response

    02/28/2023

    My complaint #******** I would like to be considered resolved.

    With my new handlebar on the way and Todd has communicated with me that he has me scheduled for end of April to make my titanium EBB insert, which I find totally acceptable, I feel good with everything. 

    Thank you for getting in touch with him for me.
    I really love his work and can't wait to see more of his creations.

    ****

    Customer response

    12/19/2023

    Complaint: 19336981
    I am rejecting this response because:

    Hi again. I would like to re-open my case. Todd sent my new 4 piece handlebar and promised to send my titanium EBB insert by May earlier this year. This is an ongoing issue and I was willing to wait for him to fabricate my part. He will not answer any emails, etc. I would prefer a refund of my $500 USD deposit, because I feel that he has no intention to make my part. Feeling like I am being avoided. Thanks. 

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BBB Rating & Accreditation

B

This business is not BBB Accredited

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Years in Business: 11

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

2200 Primrose Dr

Fort Collins, CO 80526-2129

Visit Website
(970) 556-4074

Customer Complaints Summary

4 total complaints in the last 3 years.

2 complaints closed in the last 12 months.

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